Eurocell plc - Nottingham Reviews 31

TrustScore 4.5 out of 5

4.5

Unit 11 Castle Park, Queens Drive, NG2 1AH Nottingham, East Mids & South Yorkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Staff are really friendly and helpful, which is handy if you're not experienced with their products. Products are good quality and really well priced. 10/10

Rated 4 out of 5 stars

Ordered some ceiling cladding had a email confirmation confirming order advising somone would be in touch with a delivery day. Four days later I tried to ring but kept ringing out. I received the del... See more

Rated 5 out of 5 stars

I visited the Nottingham store and the guys who served me could not have been more helpful! Both were extremely friendly and gave some great advice that I was in need off. I will definitely be using... See more

Rated 4 out of 5 stars

Great customer service and great quality items I needed for fencing from this company. There were some delays with my initial order where items were found to be out of stock but this was soon resolve... See more


Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc - Nottingham

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit 11 Castle Park, Queens Drive, NG2 1AH, Nottingham, East Mids & South Yorkshire, United Kingdom

  • 01159 852522

4.5

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great personal service

Got a small porch job for my mother in law. As an old school Joiner, i was going to construct all in timber. Then she asked if could do in plastic. So eurocell came up on Google. Went to 11 Castle Park branch in notts. And glad I visited personally. As Craig the chap who dealt with me was friendly, efficient. He gave great advice on what I would need and how. All brought out to my van. Much better than ordering online or a catalogue. I left very pleased, Craig is a credit to your service Thank-you. 👍

26 September 2025
Unprompted review
Rated 2 out of 5 stars

Customer relation

I experienced mixed form of welcome at the Nottingham branch. One person was very helpful and ready to provide advice and support and the other person was ... well, let us say the contrary, to be polite. The fact is that not every customer is in the trade and there are occasions that people require a friendly advice. The lack of knowledge by the customer should not be a reason for your staff to make them feel embarrassed. Every time I entered this branch, I felt very uneasy.

19 July 2025
Eurocell plc - Nottingham logo

Reply from Eurocell plc - Nottingham

Hi Hossein
On behalf of Eurocell, I am incredibly sorry for the unpleasant experience you received when visiting the Branch yesterday, I can only apologies for this happening.
This will be passed over to a Regional Manager who will investigate this matter further
Kind regards Eurocell.

Rated 1 out of 5 stars

Took 2 weeks to respond to a request…

Took 2 weeks to respond to a request for a quote told it would take 24 hours

25 July 2025
Unprompted review
Eurocell plc - Nottingham logo

Reply from Eurocell plc - Nottingham

Hi Peter We are sorry to hear about the negative experience you've received. So we can investigate further, please could you provide your contact info via email to enquiries@eurocell.co.uk and a member of our team will be in touch. Many thanks Response Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look