I came to April with a lot of frustration about a situation which was nothing to do with her directly or Eurocell and April handled the situation with complete professionalism and patience. I 100% ack... See more
Location
Switch locationUnit 6, Grantham Trade Park, Harlaxton Road, Grantham, NG31 7SA., NG31 7SA. Grantham, GB
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See what reviewers are saying
Eurocell managed to deliver my order in less than 24 hours. So fast I thought it must have been some mistake from a different supplier :D Customer support was very helpful in confirming that they... See more
Bought new front door Staff was really helpful and knowledgeable about products and really helpful in walking through what I needed and quick turn around in delivery
They have listened to our requirements and took note.. Then stayed one step ahead by stocking what we need in order that they can deliver PRONTO..
Company details
- Building Materials Supplier
- Garden Building Supplier
- Home Improvement Store
- PVC Windows Supplier
- Roofing Supply Store
- Window Supplier
About Eurocell plc - Grantham
Written by the company
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
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WINDOWS
Contact info
Unit 6, Grantham Trade Park, Harlaxton Road, Grantham, NG31 7SA., NG31 7SA., Grantham, United Kingdom
3.8
Great
12 reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you April!
I came to April with a lot of frustration about a situation which was nothing to do with her directly or Eurocell and April handled the situation with complete professionalism and patience. I 100% acknowledge I was a hard customer to deal with but despite that April made me feel heard, understood and valued. I personally would’ve hung up on myself but she stuck it out and we came to a resolution. Thank you again April and for anyone who is about to call to complain please remember (better than I did) that your frustration is misplaced. Wishing April and the team all the best.
2 February 2026
Unprompted review
Let down again.
Again, very disappointed. Ordered on the 19/08 for delivery, it’s now the 24th and I’ve heard nothing. This is now my 2nd recent order the 2nd time I’ve been let down. Delays like this cost the customer money and reputation.
Delivered on the 26th. No communication to advise this, just turned up.
19 August 2025
Reply from Eurocell plc - Grantham
Hi Paul
Sorry to hear about the negative experience you've received. I believe your order has now been delivered.
Many thanks Eurocell.
Excellent service
Bought new front door Staff was really helpful and knowledgeable about products and really helpful in walking through what I needed and quick turn around in delivery
9 April 2025
Unprompted review
Great customer service
Lovely staff, very friendly and always helpful when I’ve had any queries.
11 April 2025
Unprompted review
Despite 1hour click and collect AND…
Despite 1hour click and collect AND phoning to ask the manager if our goods were ready for collection and being told they were - arrive having arranged a can and a nearly 50 mile round trip to be told they were items were reserved for someone else- so cross
8 April 2025
Reply from Eurocell plc - Grantham
Hi Owen we are sorry to hear about the experience you have received, we have investigated this further and been advised the branch have provided you with an alternative colour on the day. Warm wishes Response Team
So easy to order and pay for product we…
So easy to order and pay for product we required
24 March 2025
No contact to say order ready
21 February 2025
10/10 delivery speed
Eurocell managed to deliver my order in less than 24 hours. So fast I thought it must have been some mistake from a different supplier :D
Customer support was very helpful in confirming that they had delivered that quickly and where quite helpful in general!
13 November 2024
Unprompted review
Failed service …
I have had a delivery of a large order windows and doors cancelled now 4 times .This has delayed all other work left my property unsafe . I’m not informed until the day of delivery very disappointing Still haven’t got the product Only the manager seems to help with communication
2 October 2024
Unprompted review
Reply from Eurocell plc - Grantham
Hi Anita
Thank you for your feedback.
I'm sorry to hear about the negative experience you've received.
Whilst investigating the order further it has been established the order has been placed with a third party installer.
We have made contact with the local Eurocell Branch who will update the customer direct . Many thanks, Eurocell
Promise and then execute as promised!
They have listened to our requirements and took note.. Then stayed one step ahead by stocking what we need in order that they can deliver PRONTO..
11 May 2023
Unprompted review
Small Order
Only placed a small order but was very pleased with the service. The Grantham staff were very friendly and had my order ready for me to collect.
22 July 2022
Unprompted review
Reply from Eurocell plc - Grantham
Good afternoon Steve,
Thank you so much for your 5* review! I will pass your kind comments onto our Grantham branch.
Many thanks,
Charlotte @ Eurocell
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