Canterbury Volkswagen Reviews 

We had a recent test drive of an ID4. We are very new to EVs and were looked after by the ID specialist, Alan Fissenden. Alan was a true professional from the start. He was so knowledgable and enthusiastic about the subject. I have absolutely no hesitation in recommending you go see Alan if you are a novice and considering making the plunge to an EV. We have been looking at other dealers and it really highlights Alan's service was truly way above the rest.

Very kind and friendly sales executive (Allan Blackwell) helped me step-by-step to take my very first Golf GTI.
Without his profession and knowledge could not have been done this smooth and easy!
Thank you Allan. You are just a right person for this profession.

So disappointed with the customer service here. Had a test drive booked and the receptionist was pretty vague as to whether we had a booking or not. She told us to wait in the waiting area and over the following 10 minutes we watched as people seeming wandered around. I asked the receptionist what was happening and she said she had emailed the sales team ( where is the ownership of customer service? It appeared that was her job done) I asked her to chase them up as we had an appointment we needed to get to. I watched her go into the managers office - the door was open and he had someone with him. He clearly told her to find someone and she hovered waiting for a sales rep who was with a customer. He clearly told her he couldn't see us. She went back into the managers office and then avoided us completely. We then told her we couldn't continue to wait and asked what the problem was and she said they had got caught up with customers. I asked if the manager would be able to help and she said he was busy 'doing finance', I'm sorry but customer service is simple. Own the problem, don't just email, go an ask the sales team. If no one can do it and there is a problem just come and tell us and apologise. I accept people are working but to the customer seeing at least 3 sales people wandering around is really frustrating. It was clear the manager didn't want to get involved and just wanted it to go away and that's what we did. We're ready to buy but guess we will have to go elsewhere if Canterbury Volkswagon are too busy for customers

Incredible... Must say all in all I'm speechless. A problem with a cable renders my GTE a £40K paper weight and all I get is the run around. First I'm told that 'I didn't make the cable' then 'Take it to JCW; where you bought it' and then once they've put it on the diagnostics I get a report that amounts to a paragraph of text that reads like a story for kids!
This particular STEALER won't be getting one more penny from me

This company has been servicing my performance cars since 2016 and supplying parts prior to this date too.
Great customer service from Charlie in particular when we needed urgent assistance and bookings. He is very knowledgeable when organising parts etc.
Thoroughly recommended.

Following a previous less than encouraging encounter with this garage I must say i've been made to eat some humble pie... I now have a much better vehicle after the sales manager/team worked hard to part exchange my scriccio for a lovely R line Tiguan...

My complaint and comments were taken seriously and the current team now working at this garage are a credit to VW ... would thoroughly recommend going to see Dhiren and his team. Thank you again for resolving the issues and coming up with a good settlement / resolution

Dreadful customer service. Stay clear!

What an amazing service I received from Rebecca today. She was welcoming and friendly at 8 am and again at 5:45 having worked so hard to ensure that my car was ready after a problem was identified. A big thank you to the behind the scene staff who also went that extra mile.

I visited with my family to get a used car, I dealt with a chap called Ben. I would 100% recommend from start to finish I could not fault there service. We got what we asked for and I love my new car. If you looking for a new or used car definitely visit them I can recommend Ben as he went out of his way to be helpful etc.

I dealt with two sales people and they were both excellent. Miss,Charlie Dench and Mr Allan Blackwell .

Unable to supply what that VW promised to supply and what I had to pay for up-front and in full. It took eight weeks and four points of contact from me before VW amitted that that were unable to supply to part I had paid for. Very inconvenient and poor service.

Dealing with the parts department could not have been easier. Very quick delivery of the part and Scott was very helpful when I enquired on the phone and ordered what I needed. Definitely recommend.

EuroCanterbury are a cut above your average dealership for customer service, I have always found them to be easy to deal with and accommodating, I happily return for servicing and would purchase another vehicle from them without any qualms or hesitation.

As they seem to be blissfully unaware that I have not purchased anything from them, ever, I would suggest their customer service records could do with a little tweak.

Good all round service from each member of staff I dealt with

I was very pleased with the attention I received, the service assistant was extremely well informed and most courteous.

Eurocanterbury has the drive to deliver quality service.