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Eurocamp Reviews 

804
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 330 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward booking process, describing the reservation system as very efficient and simple to use. People often highlight the helpful customer service team, noting that staff members are always kind and ready to assist with any questions. However, some people mentioned frustrating issues with accommodations, such as run-down cabins or unexpected cleanliness problems upon arrival. A few reviewers also noted a lack of available staff on site or poor supervision at the busy pool areas during their holiday. Others experienced difficulties when trying to get timely resolutions for problems encountered during their stay.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful, courteous, and professional... See more

Booking process

Reviewers highlight positive aspects of booking_process, describing the system as exceptionally easy, quick,... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting that support staff are always... See more

Holidays

Customers had positive experiences with holidays, reporting great times, fantastic family memories, and easy... See more

User experience

Clients share positive opinions on user_experience, highlighting that the website and booking system are very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Eurocamp since 2009......always been easy booking experience and customer service. The camps have always been top quality. Will keep going back, hopefully for years to come. Such a rang... See more

Company replied

Rated 5 out of 5 stars

No waiting to speak to an agent When you do they are very knowledgeable and helpful Great ability to match your requirements to best location Efficient quick replies and return call backs Overa... See more

Company replied

Rated 5 out of 5 stars

We had many questions re accommodation, pricing etc and then changing dates and accommodation and the girl i was dealing with was the most helpful reservation agent ive ever dealt with, everything exp... See more

Rated 5 out of 5 stars

Again, had a great experience booking with Eurocamp, they why we keep returning. I had to change the dates slightly and it was no problem at all. I would always use Eurocamp for holidays. Great valu... See more

Company replied


Company details

  1. #8 of 12 best companies in Tour Operator
  2. #1 of 1 best companies in Camp Site
  3. #1 of 1 best companies in Holiday Accommodation Service
  4. #1 of 1 best companies in Holiday Home
  5. #1 of 1 best companies in Pet-Friendly Accommodation
  6. #2 of 2 best companies in Self-Catering Accommodation

Written by the company

We’re Eurocamp - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Eurocamp: we’ve more possibilities than you ever thought possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

804 reviews

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4.6

All reviews

(804)

323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Clear and concise information relating…

Clear and concise information relating to site

26 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

It is fantastic to hear that you found the site information clear and easy to navigate.

We know that when you're planning a getaway, you want the facts quickly and without any fuss. Our goal is to make sure all the essential details are right where you need them, so you can spend less time searching and more time looking forward to your holiday.

Thank you for the feedback, and we hope you have a brilliant stay at Le Domaine du Clarys in June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

The personal touch makes all the…

The personal touch makes all the difference it’s great to be able to talk to one of the amazing staff team that are more than. Willing to help anytime.

14 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

We couldn't agree more, nothing beats a real conversation.

In a world full of automated messages, we truly believe the personal touch is what turns an ordinary booking experience into a great one. It’s lovely to hear that you felt supported by our amazing advisors; they genuinely love being able to help out whenever you need a hand.

Thank you for recognising their hard work and willingness to go the extra mile. We're always here whenever you need us!

Have a fantastic time at Le Port de Plaisance when you go in August.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Everything from start to finish was…

Everything from start to finish was exactly what we wanted.
From Booking process to Staff and not least of all the park and accommodation.

24 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Ray,

Thank you for your time in writing your review.

We strive for that "start to finish" excellence, so hearing that everything, from the booking process to the accommodation, was exactly what you wanted is just fantastic.

Our team takes great pride in the parcs we select and the service we provide, so knowing that both the site and our staff hit the mark for you truly makes our day.

Thank you so much for the wonderful feedback, and we look forward to welcoming you back for another perfect getaway, this time to Domaine de Soleil Plage!

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Staff member was able to answer all my…

Staff member was able to answer all my questions

16 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Emma,

That is exactly what we love to hear.

We know that waiting on hold is the last thing you want to do when you're busy, so we’re thrilled our team could get back to you quickly. It’s wonderful to know that our staff's dedication to finding exactly what you needed made such a difference to your experience.

Thank you for the lovely feedback and choosing to book with us, we’ll be sure to share your kind words with the team!

Kindest regards,

Your Eurocamp Team

Rated 4 out of 5 stars

Eurocamp 🌞🌝✈️

We liked everything, the reception staff is professional, friendly people, I will use your services again

21 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Larisa,

It is wonderful to hear that we hit the mark for you.

Knowing that our reception staff made such a great impression really makes our day, being professional and friendly is exactly what we aim for. There is nothing we love more than hearing that a customer is already planning to holiday with us again.

Thank you for the lovely feedback, and we look forward to welcoming you to Playa Montroig next month.
Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

very easy communication

very easy communication

11 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Linda,

Thank you for your review. It is good to hear that you found communication with us easy. Booking your holiday should be easy and exciting and we hope you and your family have an amazing time at Zaton when you go. Not long now!

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Very quick to call bk so no waiting on…

Very quick to call bk so no waiting on hold for ages. So helpful and dedicated to meeting ur needs.

17 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

That is exactly what we love to hear.

We know that waiting on hold is the last thing you want to do when you're busy, so we’re thrilled our team could get back to you quickly. It’s wonderful to know that our staff's dedication to finding exactly what you needed made such a difference to your experience.

Thank you for the lovely feedback, we will be sure to share your kind words with the team.

Have a wonderful time at Almafra later on this year.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Its wery good experience and nice talk…

Its wery good experience and nice talk whit staf

17 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

We are happy to hear that you had a very good experience. It's great to know you appreciated our staff and their service. Thank you for your feedback.

We hope your getaway to Internacional de Calonge is everything you’re hoping for and more.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Booked our 2nd eurocamp holiday

We had such a lovely experience on our first family holiday in September 2025 that we decided to go with another eurocamp for our second holiday, very much looking forward to it.

15 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Natasha,

It is absolutely wonderful to hear that your first family adventure in September 2025 was such a success.

There is nothing we love more than welcoming back first-time guests for their second trip. It’s a real privilege to be part of your growing family holiday traditions, and we are so glad you chose Vilanova parc for your next getaway.

Thank you for the lovely feedback, we’re just as excited as you are. We hope your second holiday is every bit as magical as the first.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Really nice staff

I called the Eurocamps office in Cork and i spoke with a lady called Laura, she was just super, so easy to deal with. I told her I'd call and ask for her the next time I needed anything!!

16 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

It is so wonderful to hear that Laura in our Cork office made such a fantastic impression.

We are lucky to have her on the team, being "super" and easy to deal with is exactly the kind of service we want our customers to experience. We’ll be sure to pass your kind words directly to her and the rest of the Cork team, she will be delighted to know you’ll be asking for her next time.

Thank you for sharing your experience, and we look forward to welcoming you to Bella Italia very soon.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Great customer service

Had occasion to speak to 3 operators on the phone and all 3 were extremely helpful in their assistance and advice would highly recommend

15 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

It is absolutely fantastic to hear that you had such a consistent experience across the board.

Speaking to three different operators and finding every single one of them extremely helpful is exactly what we strive for. Our team loves sharing their advice and assistance to make sure your holiday plans are spot on, so we’ll be sure to pass your kind words along to everyone.

Thank you so much for the high recommendation, it means a lot to us. We can’t wait to welcome you to camping Eden in Italy, it truly is a beautiful parc.

Kindest regards,

Your Eurocamp Team

Rated 1 out of 5 stars

Ever thing from be told my holiday was…

Ever thing from be told my holiday was not booked

14 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

Thank you for sharing your feedback with us. Please accept our apologies for the confusion regarding your separate family bookings.

We understand the initial worry it must have caused to be informed that your holiday was not booked. This is certainly not the seamless experience we aim to provide, and we are sorry for the concern this situation created.

We are, however, very pleased to hear that our advisors were able to provide the necessary assistance and resolve the matter with the correct family allocation to ensure that your holiday plans are now clear and secure.

We look forward to welcoming you with us.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Choosing eurocamps for our family hols…

Choosing eurocamps for our family hols for the last 5 years, different countries, sizes of camps, cant complaint.Had lots of great experiences!

6 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

It’s wonderful to hear that you’ve made us your go-to for the last five years.

Whether you’re exploring a new country or switching between our smaller, peaceful parcs and the larger, action-packed ones, we’re thrilled that we’ve been able to provide so many great experiences for your family. There’s nothing we love more than being part of your annual traditions.

Thank you so much for your loyalty and for sharing your experiences, it means the world to us. Here’s to many more years of adventure! See you at Cambrils Park Resort in June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Super fast responce

Super fast responce. Very knowledgeable staff who were understanding and so helpful.

13 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

Thank you for your review.

We know that when you have questions about your holiday, you want answers right away. Our team takes great pride in being knowledgeable and understanding, so it is wonderful to know that their expertise helped make your experience a smooth one.

We hope you have a brilliant time on your upcoming trip to Norcenni Girasole Village and we can't wait to see you there.

Kindest regards,

Your Eurocamp Team

Rated 2 out of 5 stars

We arrived on a late flight to the…

We arrived on a late flight to the mobile..I had emailed the campsite to leave bedding there but it wasn't left in...had to wait to get it...with x3 children waiting at night not ideal....also woke in the morning to find dirty bowls cups glasses and cutlery in the cupboard..disgusting....eurocamp rep wasn't too apologetic for it and reluctantly went to get some clean items...also went to pay for bedding 44 euro for a double and 22 euro each for single bed...really this is ridiculously expensive...should be included in the booking...can someone address this please and respond.

9 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Elaine,

Thank you for sharing your feedback with us regarding your recent stay. Please accept our apologies for the issues you were faced with upon your arrival.

We are very sorry to hear that the bedding you had requested directly with the parc was not waiting for you, particularly as you were traveling with three children on a late flight. It is also disappointing to hear that you found the kitchenware in an unsatisfactory condition and that you felt the response from our representative was not sufficiently apologetic. This is certainly not the level of service or cleanliness that we expect for our customers.

Regarding the cost of the bedding, we offer linen as an optional extra to ensure we can cater to all budgets, as many of our customers prefer to bring their own to keep holiday costs lower. However, we understand your frustration regarding the price point and your feeling that these items should be included. We value your feedback on this matter, as it helps us review our service offerings for future seasons.

Your review has been passed on to our Customer Relations Team and they will be in touch to discuss your stay with you in further detail.

Thank you for your time.

Kindest regards,

Your Eurocamp Team

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