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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with payments, often not receiving their cashouts or gift cards even after waiting for extended periods. The app itself was a source of frustration for many, with complaints about surveys kicking them out, not paying out, or requiring personal data like ID without clear explanations. Reviewers also frequently mentioned poor customer service, characterized by a lack of response to emails and an inability to resolve payment or app-related problems. Conversely, a small portion of people felt that the app was user-friendly and offered quick payouts, especially for those who had been using it for a while. Some also appreciated the variety of ways to earn money beyond surveys, such as games and offers, finding the payout rates competitive compared to similar platforms.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many customers reporting issues with non-payment or... See more

Application

People report negative experiences with the app, with many reviewers calling it a "waste of time" and... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing significant frustration and... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting that support teams... See more

Customer service

Reviewers express significant dissatisfaction with customer service, frequently reporting that support is... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I requested a £13 cashout from my Eureka Surveys account on the 25th and have still not received the payment. I have contacted their support team multiple times, but I have not received any res... See more

Rated 2 out of 5 stars

Shame that I didn’t checked out on here before starting that crap, but thanks for the reviews and just started, well, I wasn’t doing nothing and wander to see what kind of stuff it’s this. Surveys... See more

Rated 2 out of 5 stars

I was enjoying this app up until today. I had done 51 surveys and the daily polls and made £19.41 over my time on the app. I’ve been accused of cheating by Eureka following a “too many surveys of... See more

Rated 2 out of 5 stars

I just received this message that won’t erase from my account I feel threatened I thought this app was legit but now I think it is a setup. This is the message: Survey rejected Your survey from Gr... See more


1.6

Bad

TrustScore 1.5 out of 5

507 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.6

All reviews

(507)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Useless company

Useless company, they threaten you if you complete surveys too fast for them, only give you low paying surveys for high amounts of time, cash outs were good at least however i’ve currently been waiting over four hours now for a simple cash out to reach my paypal which has been the final straw for me, steer clear. i will never use this again after i recieve my final cash out.

8 March 2026
Unprompted review
Rated 1 out of 5 stars

Threatened for doing surveys

So, I did go through some surveys, and days later found out that I am being threatened or warned, to put things mildly, for submitting surveys.

The researchers who have claimed them. Like PureSpectrum, or any other promising parties, have said that they rejected mine for giving misleading responses.

So, I’m not sure that is right to argue, considering that I spent a considerable amount of time, answering each questions carefully.

It is appalling to see that I’m likely going to get suspended, all because of the fact that I am only doing what’s there for me.

In the end, I rightfully earned it, just like what the app is designed for. No question or doubt.

I don’t ever feel safe by the accusers or those judging all because I am doing honest responses to each questions I’m happy to answer, and taking my time accordingly, so as to not give misleading, misinterpreted, or rushed answers.

PS:

That’s not all.

When they prompt you certain requirements, you are expected to respond with something worthwhile before you are finally accepted.

One instance being that if you admit to being Asian (Yes, I’m Chinese), and not White or any other ethnicities that they want to search for, they instantly reject you right on the spot.

It’s not being fair.

It’s completely unethical, disrespectful, and slanderous.

You would think that this goes in compliance with Terms and Conditions, Terms and Services, and Policies; To adhere to principles like diversity, equality and inclusivity, but this is far from it.

This is an instant hate vendetta.

28 February 2026
Unprompted review
Rated 2 out of 5 stars

Accused of cheating by this app.

I was enjoying this app up until today. I had done 51 surveys and the daily polls and made £19.41 over my time on the app.
I’ve been accused of cheating by Eureka following a “too many surveys of yours have been returned by clients” message and a threat of account restriction.
No worried there, I’ve deleted this app now as Ive been honest in all my responses to surveys and I will not be accused and have no option to reply to such accusations by an app that now has my data. I cannot be bothered to waste my time on an app that makes petty accusations to people with less than £20 earnings.

Avoid.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

I have a problem with them asking for…

I have a problem with them asking for my photo and a photo of my government issued ID to cash out. No other app that I have ever used asked for anything like that. I felt like I was being set up for identity theft. Just didn't feel comfortable so I am not cashing out.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Eureka hides behind a friendly…

Eureka hides behind a friendly interface to mask what is essentially modern-day digital sharecropping. They are selling your data to major corporations for top dollar while robbing you of your time and effort. When you contact support, you’re met with a generic "we can't verify your completion" script The Verdict: Eureka Surveys is a bottom-tier scam. They rely on "technical difficulties" to avoid paying their users, effectively stealing hours of labor from people who are just trying to make a few extra bucks. Delete this app and don't give them a second of your time.

22 February 2026
Unprompted review
Rated 3 out of 5 stars

Eureka is real and legit but u do have…

Eureka is real and legit but u do have a problem with them doing as they advertised and marketed...they say give referrals but the referrals I gave them.i never go rewarded for them and it was two persons..I have email.them several times and they never answered what I questioned and its been over a month...besides completing surveys and being screeed out after a long time...i have mixed emotions about eureka they need to straighten out some.of their mishaps tbat why I review them 3 star

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Best survey site I’ve found

I have been on Eureka for a few weeks and have found it excellent. There are many varied surveys, videos to watch, games and even very short tasks for a few pence.
I can easily make £4 a day which although not a fortune it helps. The rewards are paid instantly, unlike some survey sites.
I recommend giving it a try.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

No customer service

This company has no customer service i made my first £4 and cashed out no problem was there in 4 hours so I spent over £20 doing an offer and made £40 cashed out was told 1-2 days and nothing been emailing support for almost 2 weeks and not had a single reply apart from the same automated ai email dont waste your time should of checked here for review as Google play shows like 4.7 star complete scam company

11 February 2026
Unprompted review
Rated 4 out of 5 stars

My experience with Eureka has been… Great until now

My experience with Eureka has been great until now. they have paid out at $5.00 several times promptly. A few days ago I got a message that one of the surveys that I completed came back to them and they stated that I should take my time in doing the surveys. I was okay with that but then they made it difficult for me to have access to the Taps and other Surveys to get extra $$. I feel that I was being punished for that one incendent. I will be deleting them once I get to my next payment.

16 February 2026
Unprompted review
Rated 3 out of 5 stars

Legit

Legit. The tracking does not always works well and there's a game of bingo game that I could not even answer into even though it has the continue button in yellow I go to hit it will not do anything and in order to start getting a dollar to dollars in my bingo games I have to get to like level 60. You will probably make more money doing this surveys but they do cash out I'm sorry they do payout and it's instant and if you refer to both of you will get credit. If you're interested you could use my referral link yes they do pay out and just like any other survey site you're not going to always be able to complete a survey you will get screened out. I can't give an exact date of experience but it was sometime last year Hey!

24 December 2025
Unprompted review
Rated 5 out of 5 stars

I have never had problems cashing out

I have never had problems cashing out. Only few bugs with some surveys not being updated properly. But cashing out was super easy. More than 10 times and I am still using daily Eureka for games, surveys, etc. Super good.

15 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam, cashed out the first time and for the second time I was told I was going to receive the money in 1/2 business days. It’s been over 16 days and nothing. They don’t respond to emails. At least they could’ve given an explanation on this as no one likes wasting precious time for nothing.
I thought it could be because I’m out of the country but if they don’t even respond it’s impossible to understand why and it’s terrible customer service, I’ve already emailed several times and they only give an automated response, on the App Store they ask to email, when I specifically stated they don’t respond??
I’m also concerned about the use of personal data since they require to upload a selfie with ID in order to cash out.
Disgusting.
Pay me and others what you owe us.

15 February 2026
Unprompted review
Rated 4 out of 5 stars

Retired Nana

I love it. I’ve made $30 in 4 days. Sometimes the survey kicks you out at some point and pay nothing. They should at least pay something for your time. Sometimes you enter all your personal data and it closes the survey. But overall I’ve had no problems. Cash out to my PayPal and then Right to my checking Account. $30-35 a week is a big help as a retired person. A few groceries. A tank of gas. Works for me. Recommend it!

14 February 2026
Unprompted review

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