Euphoria One Reviews 

1,053
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, describing the hair as beautiful, long-lasting, and maintaining its silky, soft texture. Many people highlight the fantastic customer service, noting staff are helpful, quick to respond, and resolve issues instantly. The efficient ordering process and fast delivery service are also frequently commended. However, some customers noted delivery issues, experiencing significant delays or non-receipt of orders. A few others felt the hair quality was poor, describing it as synthetic-like, thin, or breaking quickly. These problems occasionally led to dissatisfaction with customer service when attempting resolution.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the hair extensions as... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, friendliness,... See more

Order

Users describe positive interactions with order, highlighting quick dispatch and excellent communication,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast dispatch and delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used euphoria one now for the past two years, the hair is always beautiful quality and lasts for my clients, the extra thick is stunning hair. Also the new messages service is just fab, had a p... See more

Rated 5 out of 5 stars

Hello all girlies out there if you’re looking for top quality hair at AMAZING 🤩 prices this is the place to be . I’m a regular buyer and recently converted my hair dresser as I believe Every woman ne... See more

Rated 5 out of 5 stars

Absolutely fantastic communication they really know their products and answered all my questions straight away. I made a mistake with my order and they resolved it instantly, no hassle at all. I fi... See more

Rated 5 out of 5 stars

I have been using this company for their tape in extensions for several years now. I am more than happy with their quality and their customer service. I’m not able to find anything like this with this... See more


Company details

  1. Beauty & Well-being

Written by the company

We source and manufacture some of the best quality hair in the world. At Euphoria One Hair Extensions we pride ourselves in supplying the UK with excellent quality human hair extensions. We work tirelessly to provide a professional, helpful and caring customer service and have a professional team on hand to deal with any query you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,053)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everyone was so helpful

Everyone was so helpful. Such a good experience my hair is here and I’m
So happy with the quality. Reasonable price compared to some companies. I needed extra help with the ordering process and they were so supportive I would highly recommend! I will be back in a few months to let you know the quality is still in the hair. Thanks again to the team xx

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely hair

Lovely hair , no problems with matting or shedding , lasts really well , good fair price .

21 April 2026
Unprompted review
Rated 5 out of 5 stars

the service and customer service at…

the service and customer service at euphoria One is amazing questions answered immediately returns processed quickly incredibly fast delivery the hair is beautiful top quality i would never go anywhere else for hair extensions a pleasure to purchase from

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality hair extensions

The service provided by Euphoria One was incredible: super-fast dispatch and delivery. The hair itself is a perfect color match to my own natural hair—silky soft, cool to the touch, and shiny. The keratin bonds are superb quality too, which is important. I'm currently wearing these extensions myself, and they've washed beautifully. I will be buying their hair extensions and other products again for sure. I very highly recommend them.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The best hair extension brand & why

I’ve been using Euphoria one hair extensions for nearly two years now and I have so many postive things to say. The business it’s self is absolutely astounding, no matter what question the friendly team responds with fast and efficient replies giving me all information and more that I need, they are so friendly and great. They help me from colour matches to getting more detail about the product I’m buying. I’ve used both there weaves and nano extensions method and they have never let me down. The hair is such good quality and lasts me near enough a year (which is excellent for hair extensions) it styles great and is easy to put in your hair. The prices are so reasonable you can have absolutely gorgeous hair without breaking the bank. More often than not I get compliments on my hair when I’m in pubic. They really are the best and will never use another company I can’t thank them enough and can’t wait to order fresh hair for my birthday:)

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service 10/10

Customer service is absolutely brilliant, I had an issue with DPD and the customer service agent I spoke to went above and beyond to rectify the issue and ensure that I received the order in time for my client. The hair is brilliant quality and affordable.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

A great company!

Always a great company to buy from, i have been using them for years. I had an issue lately with a DPD delivery going missing for 3 days, but within an evening Euphorias team had rectified the issue, put my mind at rest, and reordered my items for the weekend. Fantastic company. 💕 Thank you again guys! X

19 March 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

EXCELLENT CUSTOMER SERVICE. I had place the wrong ordered of hair and contacted the help support via social media. The colleague who I spoke with answer me proptly and managed to give me a store credit for my order for me to go in and get the correct hair! I have used Euphoria one in the past and this has honestly made me want to keep using the brand! Thanks again

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing, I did had some minor issues with the hair but euphoria were really quick and eager to help me, I contacted them via email back and forth and the communication, professionalism was just amazing and replies were quick too coukdnt recommend more :)

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company x

I have ordered hair a few times now always amazing quality and beautifully colored . The customer service is amazing and any questions I had were answered very promptly and politely..xx

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Ordered twice from euphoria and I can…

Ordered twice from euphoria and I can honestly say these are the best hair extensions I’ve ever had . Been wearing extensions for 14 years and tried many different companies. These are by far the best by a mile. Customer service was also excellent . Delivered on time too.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Won’t buy from anywhere else

Always bought from euphoria one, had used others in the past but quality is always amazing with this brand. Always great when you need help matching colours. Quick response from the team. Thank you

18 February 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

TERRIBLE!!!!
Worst hair extensions ever they lasted me about 3 weeks before they discoloured and all broke off I had 24 inches
I applied for some compensation and their customer service team was useless
Do not recommend

3 August 2025
Unprompted review
Euphoria One logo

Reply from Euphoria One

Good Afternoon Molly,

We are very sorry to hear of your experience.

We have sent you a request for more informaiton as we're struggling to locate any orders or contact from this name.

Are you able to get back to us so we can help get this resolved for you?

We are always here to help and assist you, so if you're having an issue with our product this will be resolved.

Rated 5 out of 5 stars

Absolutely incredible

Absolutely incredible. Have ordered of hear a few time and each time has been fantastic quality, from hair down to tools.
They are amazing at solving any issues or queries you may have. They stay in touch and have speedy replies! Highly recommend & will continue to use this company. x

24 February 2026
Unprompted review

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