Our Sales Representative, Sean Keane, was very quick to provide quote details and follow up after the sale. Both he and Dan from Customer Service made sure everything went smoothly and that we had wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company to deal with. Georgia was brilliant. sourced the product i needed quickly and was dispatched in good time. will be using them much more in the future due to them being reliable. communic... See more
Company replied
The sales rep is very fast in responds and able to quote efficiently with the correct parts required. Pricing wise reasonable and the lead time is short. Will continue to support EU Automation. Thanks... See more
Company replied
Great Service and prompt communication on estimates and the final order. Its was a pleasure to work with a company once again that is focused on the customer more than the sale. I will be doing busine... See more
Company replied
Company details
Written by the company
EU Automation gives you access to a world of automation parts at your fingertips. Whether it’s obsolete, reconditioned, or new automation parts, we’re here when you need us most.
Contact info
Hessenring 15 K, 64546, Mörfelden Walldorf, Germany
- 01785 558485
- marketing@euautomation.com
- euautomation.com
4.7
Excellent
5K reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
Wrong part was sent but they took care of the refund. Good customer service.
16 April 2025
Reply from EU Automation
Glad we were able to solve the wrong part issue Daniel, we hope we can help again soon.
Daniel
Reply from EU Automation
Great to hear you think we provide a great service Brice, we really hope to help again soon.
Daniel
Best Service
The product I ordered was shipped on time, arrived on schedule in good condition. Plus the price was the best out of 4 quotes for the same item including Ebay
4 April 2025
Unprompted review
Reply from EU Automation
Great to here we are very competitive price wise and was able to meet your expectations Terry. We hope we can help again soon.
Daniel
customer care
quick response of quote request and having requested items in stock and having quick shipping of requested items.
14 April 2025
Reply from EU Automation
Thank you for the 5 star review Matthew,
Great to know we are meeting your expectations and we hope we can help again soon.
Daniel
I was able to get part at a decent time…
I was able to get part at a decent time and the parts availability
7 April 2025
Reply from EU Automation
Thank you for taking the time to write a review Lay,
We really hope we can help again soon.
Daniel
1) I was able to get parts that I had…
1) I was able to get parts that I had given up on getting.
2) The support in Japanese was helpful.
8 April 2025
Unprompted review
Reply from EU Automation
Thank you so much for the 5 stars Hiroaki!
We really value your custom and hope to help again soon.
Daniel
Reply from EU Automation
Thank you for the A1+++ Service rating Peter!
We hope we can continue to keep our standards as high next time you need us.
Daniel
Reply from EU Automation
Thank you for the 5 stars James,
We hope we can help again soon.
Daniel
You never replied
21 March 2025
Reply from EU Automation
Thank you for the 5 stars Fabio, so happy to hear that you think we are excellent! We hope to help again soon.
Daniel
Missing parts still not figured out
I ordered from EU automation because the website showed the whole part numbers for what I wanted, and the lead time was very quick. Unfortunately, two of the three items didn't have all the components I was expecting. When I initially brought this to their attention it seemed like it would be handled in a timely manner, and I would be able to get all the missing parts. Sadly, that was not the case and I still do not have an answer on how I am going to get the missing parts.
27 March 2025
The sale was very fast but the shipping/delivery was terrible
The sale was very fast but at the end you ship the package through UPS which is not the best option for México.
I needed the part with urgent but it took so much time to deliver the package once it was here in Mexico
19 March 2025
Reply from EU Automation
Thank you for taking the team to leave your review Jorge. I will definitely look into the UPS issue with you and advise that in future we steer towards an alternative courier. Your feedback will be most valuable in helping us become more efficient and effective for the future.
Daniel
Everytime I work with EU Automation
Everytime I work with EU Automation, it is an easy process with all the information I need.
18 March 2025
Reply from EU Automation
Thank you for the 5 stars Brooke, so happy to hear you have always had a positive experience with EU Automation. We hope we can help again soon.
Daniel
They are fast and amazing at responding
They are fast, cheaper, and they provide great customer service.
17 March 2025
Reply from EU Automation
Thank you for the 5 stars!
We really hope we can help again soon.
Daniel
Timely shipment
Timely shipment, was 3-5 days shipping and received in 4 days
14 March 2025
Unprompted review
Reply from EU Automation
Thank you for the 5 stars Rick,
We really hope we can help and leave a good impression again soon.
Daniel
ON TIME BABY
Quick Delivery. Had it the next day. You always wonder about some websites being legit. This site is. i also spoke to a person on the phone and they spoke English. Very happy with the results.
17 March 2025
Reply from EU Automation
Thank you for the 5 stars Vince!
Great to hear that we are exceeding your expectations and we look forward to helping again soon.
Daniel
Reply from EU Automation
Thank you for the 5 stars!
We really hope we can help again soon.
Daniel
Exceeded all expectations
They responded very quickly to my inquiry about an item and provided detailed information. Shipping was fast- arrived in less time than expected. Great customer service- followed up to verify the shipment was received and to offer any support (if needed).
Ultimately, a great experience and great quality product received (which is extremely rare in this post-pandemic workforce).
7 March 2025
Reply from EU Automation
Thank you so much for the glowing review Courtney!
We really appreciate you taking the time to highlight our customer service and we really will look to make sure our standards are kept as high for all future orders and we look forward to our next interaction.
Daniel
Great communication with Wiena…
Great communication with Wiena Bautista.
Went out of her way to get the part to us as quickly as possible.
Part was as described ...
5 March 2025
Reply from EU Automation
Thank you for the 5 stars Aaron!
We really hope we can help again soon and I know Wiena will really appreciate your kind words.
Daniel
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