Spotlight Oral Care EU Reviews 

2,248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the reliable high quality of the oral care products offered. Many people find the customer support team to be wonderfully helpful, friendly, and responsive when assisting with orders or replacements. Some reviewers were not happy with certain electronic devices failing prematurely or experiencing unexpected battery and charging problems. A few consumers also noted frustrating instances of delayed replies, ignored emails, or occasional delivery mishaps. Despite these occasional drawbacks, most loyal buyers remain continuously satisfied with their overall routine purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that toothbrushes and whitening items leave... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting prompt shipping and... See more

Quality

Reviewers mention positive feedback about quality, noting that teeth and mouth have never felt so good and... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful,... See more

Service

Clients share positive opinions on service, highlighting efficient support and prompt issue resolution.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gum, teeth, & earth friendly bamboo toothbrushes are the best I've used. Delivery times are excellent. Only complaint is water flosser does not last long in hard water area and the ultraviolet featur... See more

Company replied

Rated 5 out of 5 stars

I ordered replacement heads, they arrived very fast. This was already the best sonic toothbrush I had come across, but what really struck me was how much better my teeth felt after using the fresh h... See more

Company replied

Rated 5 out of 5 stars

I received a Spotlight toothbrush as a gift last year. At first, I had an issue with it charging, but I contacted customer support and they immediately sent me a replacement charger with no hassle... See more

Company replied

Rated 5 out of 5 stars

The best customer care, such a nice company to deal with. I had a problem with the promotion code and personalization but placed my order anyway,contacted spotlight by email and got an instant reply a... See more

Company replied



Company details

  1. #14 of 23 best companies in Beauty Product Supplier
  2. #4 of 9 best companies in Beauty Supply Store
  3. #1 of 4 best companies in Cosmetic Dentist
  4. #20 of 27 best companies in Health and Beauty Shop
  5. #1 of 3 best companies in Teeth Whitening Service

About Spotlight Oral Care EU

Written by the company


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Shop Teeth Whitening


Shop Toothbrushes

UK Store

US & CA Store


Created by Dentists

Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.

Made With Care

Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(2,248)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All products are fantastic

All products are fantastic, very pleased with all purchases. Thank you!

19 May 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you so much for your wonderful review! 💙 We're thrilled to hear you're so pleased with all of your Spotlight purchases. Your kind words mean a lot to us, and we're grateful for your support. We hope you continue to enjoy our products, and thank you for being part of the Spotlight family!

Rated 5 out of 5 stars

I'm a returning customer

I'm a returning customer. The products I purchased are for a birthday present. So I know they are good. The speed of delivery was excellent. Overall a 5 star experience. Products, Ordering & Delivery. I would happily recommend to anyone.

11 June 2026
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Reply from Spotlight Oral Care EU

Thank you for your wonderful review Jacqueline! We are delighted to have you back as a returning customer and are thrilled to hear that you had an excellent experience with our products, ordering process, and delivery service. It means a lot to us that you would choose our products as a birthday gift and feel confident recommending us to others.

Rated 5 out of 5 stars

Excellent toothbrush heads

Excellent toothbrush heads, very good value and quick delivery

18 May 2026
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Reply from Spotlight Oral Care EU

Thank you for your wonderful review Sinead! We are delighted to hear that you're pleased with our products and service. We appreciate your support.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, product works great. I got the Sonic Pro, it gives an excellent clean.

9 June 2026
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Reply from Spotlight Oral Care EU

Thank you for your fantastic review Richard! We're thrilled to hear that your order arrived quickly and that you're enjoying your Sonic Pro toothbrush.

Rated 5 out of 5 stars

Quality products

Quality products, quick delivery

30 May 2026
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Reply from Spotlight Oral Care EU

Thank you for your review Catherine! We're delighted to hear that you're happy with the quality of our products and the quick delivery of your order. We work hard to provide both excellent products and a smooth shopping experience, so it's wonderful to know we met your expectations.

Rated 5 out of 5 stars

My water flosser had stopped…

My water flosser had stopped functioning less than 12 months after purchase. I contacted Customer Service and I found the service to be excellent, the issue was discussed and I got a replacement flosser within 2 days - (thank you!) Having received the new flosser - I now realise that the first one never worked properly. ( I never felt it flossed my teeth properly.) The replacement is incredibly effective! I now understand why the water flosser is rated as an excellent product!

8 June 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you so much for taking the time to share your experience Mary.

We're sorry to hear that your original Water Flosser wasn't performing as it should have, but we're delighted that our Customer Care team was able to resolve the issue quickly for you. It's wonderful to hear that your replacement flosser is delivering the level of performance you expected and helping you achieve a more effective clean.

Your feedback means a lot to us, and we're pleased that you can now fully experience the benefits of the Water Flosser. Thank you for your patience and for giving us the opportunity to make things right.

Rated 5 out of 5 stars

Always excellent products with prompt…

Always excellent products with prompt delivery 🙌🏻

19 May 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you so much for your wonderful review! ⭐⭐⭐⭐⭐

We're delighted to hear you're enjoying our products and that your orders have been arriving promptly. Your support means a great deal to us, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great product

Great product, excellent service

28 May 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Hi Elverys,

Thank you so much for your kind feedback!

We're delighted to hear that you're enjoying the product and that you've had an excellent experience with our service.

Your support means a lot to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I have all the products

Started with a sonic toothbrush, now a proud owner of whitening products and a water flosser. Top quality.

8 June 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Hi Jasmin,

Thank you so much for your wonderful feedback!

We're delighted to hear that your Spotlight journey started with a Sonic Toothbrush and has grown to include our whitening products and Water Flosser.

It's fantastic to know that you've been happy with the quality of our products.

Thank you for your continued support and for taking the time to share your experience.

Rated 5 out of 5 stars
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Hi Craig,

Thank you so much for your kind feedback!

We're thrilled to hear that you're enjoying our products and that you've found them to be of amazing quality.

Your support means a great deal to us, and we're delighted to be part of your oral care routine.

Thank you for choosing Spotlight Oral Care.

Rated 5 out of 5 stars

They dealt with my replacement heads…

They dealt with my replacement heads issue nicely and offered helpful support.

7 June 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Hi Ina,

Thank you so much for your kind feedback.

We're delighted to hear that our team was able to help with your replacement heads issue and that you found the support helpful.

Providing excellent customer service is very important to us, so it's wonderful to know that you had a positive experience.

Thank you for choosing Spotlight Oral Care and for taking the time to share your feedback.

Rated 5 out of 5 stars
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Hi Lisa,

Thank you so much for your feedback!

We're delighted to hear that you're enjoying your toothbrush. It's wonderful to know that you're happy with your purchase.

Thank you for choosing Spotlight Oral Care and for taking the time to share your experience with us.

Rated 5 out of 5 stars

Efficient service

Efficient service

6 June 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you Kelly for taking the time to leave us a lovely review. We are very happy to hear that you found the service efficient. Thank you for your custom.

Rated 5 out of 5 stars

Great products and fast delivery.

Great products and fast delivery.

6 June 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you Patrick for leaving us a 5 star review, we are delighted to hear that you found the products great and that the delivery was fast.

Rated 5 out of 5 stars

Great customer service!

Great customer service!

3 June 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you Gillian for taking the time to leave us this kind review. We are so happy that you found the customer service to be good. Thank you for your support.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great products.

26 May 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you for your review Viktoria! We're so pleased to hear that you were happy with both the fast delivery and the quality of our products. Providing a great customer experience from order to delivery is very important to us, and it's wonderful to know we met your expectations.

Rated 3 out of 5 stars

Unfortunately I ordered the wrong…

Unfortunately I ordered the wrong replacement toothbrush heads for my toothbrush. I ordered the pro heads instead of the regular. I only noticed when I tried to replace it. Everything about the order, delivery experience was perfect. Sadly I can’t use them.

26 May 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you for your feedback. We're sorry to hear that you accidentally ordered the incorrect replacement toothbrush heads for your toothbrush.

We're glad to hear that everything else about your ordering and delivery experience was positive. While we're unable to exchange opened items, you can purchase the correct replacement heads on our website at a reduced price as part of our current sale, and there is also an additional promotional offer available to help you save even more.

We appreciate you taking the time to share your experience and your feedback with us.

Rated 5 out of 5 stars

Fast delivery and great products

Fast delivery and great products

26 May 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Hi Lorna,

Thank you so much for your kind feedback!

We're delighted to hear that you were pleased with both the delivery and the products. It's always wonderful to know that our customers are having a great experience.

Rated 5 out of 5 stars

Great product

Customer service and product is excellent

12 May 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Hi Ian,

Thank you so much for your lovely feedback!
We're delighted to hear that you're enjoying the product and that you've had a positive experience with our customer service team.
Your kind words mean a lot to us, and we're thrilled to know we've met your expectations.

Thank you for choosing Spotlight Oral Care, and we look forward to supporting you again in the future.

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