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Fragrance.com Europe Reviews 

3,078
TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

Very fast delivery and low price but I dont think it was a genuine product. The lid on the jar had clearly been opened and the cream was not the same colour or consistency as the genuine product. The... See more

Rated 5 out of 5 stars

Accidentally ordered the wrong fragrance but Eniel from the service team was very helpful through the whole returns process, and then issued my refund when my package eventually arrived back with them... See more

Rated 5 out of 5 stars

Original, high quality scents, possible to find both niche and designer brands, and very very fast delivery, all I could ever ask for, maybe more niche brands could be added to fragrance.com portfolio... See more

Rated 5 out of 5 stars

Got Xerjoff Uden Overdose from them at a great price, much better than the average. The product was new and original. It came well packed, and the delivery to Ireland was quite fast, around 5 working... See more

Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

About Fragrance.com Europe

Written by the company

Elevating beauty standards since 1997
As the dedicated European label of FragranceNet.com Inc., Fragrance.com carries a long-standing legacy of trust, expertise, and elegance. Since our European debut in 2019, we have committed ourselves to providing a sophisticated shopping destination for beauty enthusiasts across the continent.

Our portfolio features a meticulously curated selection of over 10,000 genuine items. We bridge the gap between global luxury and local accessibility, offering everything from iconic designer fragrances and rare niche scents to advanced skincare, professional haircare, and makeup essentials. At the heart of our operations is an uncompromising guarantee: 100% authenticity on every product.

From our state-of-the-art distribution center in the Netherlands, we provide rapid, reliable shipping throughout Europe, ensuring your premium beauty selections arrive with the care they deserve.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(3,078)

1,985 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly as expected!

Ordered a perfume and everything went smoothly. The scent is exactly as described, it arrived quickly, and the packaging was secure. Would order again.

26 January 2026
Rated 1 out of 5 stars

Never got it

Never got it

23 January 2026
Fragrance.com Europe logo

Reply from Fragrance.com Europe

Dear customer,
Due to an issue with the service point the carrier was unable to deliver your order. We apologize for inconvenience and we will take this into account to improve our service.
Best regards,
Team Fragrance.com

Rated 5 out of 5 stars

This is how customer support should be!

Had a little problem with my order, but customer agent by the name Bas came to rescue! He made sure everything was fine and sorted everything out really quickly. He was very sweet and kind and understanding with me. Highly recommend!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Reliable seller

Hi everyone! I highly recommend this reliable seller — the company has been operating since 1997.
The product is high quality and arrived from the Netherlands to Estonia in just a week. Thanks!

16 December 2025
Unprompted review
Rated 2 out of 5 stars

My Paket is has still Not Arive After…

My Paket is has still Not Arive After it should have been here Like 3 days ago

25 October 2025
Fragrance.com Europe logo

Reply from Fragrance.com Europe

Dear customer,
Unfortunately there has been a delay with your package because the premises where the package should be delivered to was closed. We will reach out to the carrier to have it delivered.
Regards,
Team Fragrance.com

Rated 5 out of 5 stars

First time buyer here,

First time buyer here,

Genuinely impressed by the fast shipment, how well the packaging was made and the quality of the products.

Asked ChatGPT and was skeptical about the trustworthiness of the site but i decided to order it anyway. Saw the "shipment today for the orders ordered before 8pm" and ordered at 7.25pm – thought i was scammed for seeing the "completed" sign on top of the page. But after less than half an hour, it was SHIPPED. Then the very next day, it arrived at 4pm. Impressively fast shipment and delivery time. I bought Lattafa Khamrah-Qahwa and Maison Alhambra-Black Origami which are my everyday picks now. The website don't have a reviewing section so i just wanted to put this one out here for anyone with skepticism as i had once. Although the other buyers had issues with their orders(such as creams and other self care products from what i have seen so far) I haven't encountered any issue with my parcel. It was securely packaged and was filled with creased papers to avoid shock damaging the products within.
Highly recommend and will most likely order from them again.🔥🔥💝💝

30 September 2025
Unprompted review
Fragrance.com Europe logo

Reply from Fragrance.com Europe

Thank you very much for your extensive review, we are happy that you are happy! :)
-Team Fragrance.com

Rated 1 out of 5 stars

I am extremely unhappy. Forget the money. You've damaged my health

I am extremely unhappy with the lack of good customer service and accountability of your company. Dealing with you, I feel scammed. It greatly damaged my health. I paid in full for my order immmedaitely after my purchase. You sent me small tube of random chemical useless cream in crampled second hand looking box instead of new box of my favourite 50ml perfume. Then you absolutely forced me to wake up 4 hours before I usually physically can wake up for the last 25 plus years, to go and queue at the nearest post office for another hour to post your useless secondhand looking all chemical cream back to you. Then after further 3 weeks of complete silence you suddenly send me a weird email saying my item is dispatched from USA (you cleverly didn't specify what particular item because your company has no accountability). You insisted I have to wait another 3 weeks or more and gave postage tracking link, which took me to my old postal order of over a month ago saying my order was delivered. Scammers! You owe me BIG money for unusually high blood pressure, panic attacks, sudden psoriasis, which I never had before and the loss of my health. I clearly said I want a refund in order to stop any further dealings with your completely unprofessional company. I lived for 63 years, love perfumes. I dealt with many companies including many resellers from eBay. I would not recommend dealing with completely unreliable time waisters Fragrance.com.

25 July 2025
Unprompted review
Fragrance.com Europe logo

Reply from Fragrance.com Europe

Hello,
You mention USA in your review and your profile is from Australia. This profile page is for the European market only, hence your experience has not been with us. Would you be so kind and take this review offline or move it to the appropiate website?
Best Regards,
Fragrance.com

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