So easy to set up this travel sim, we chose the 30 day plans with unlimited calls as we were travelling through several states here in the USA. The sims worked as soon as we landed from the UK which w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I,ve purchased the Antalya Turkey TraveleSim from ETravel.com second time. On both occasions the esim coverage and reception were very good. I got 10GB esim because I was there for one week a... See more
Company replied
For the second time I’m user from etravelsim: travelling in Turkey. It’s very easy to buy online& Install with QR Code; less dann 3 minutes. After landing I need to drive quickly -with navigator... See more
Company replied
It's great that you can choose a product providing internet access in both Canada and USA. It's esas to install. Remember, when the phone asks for a PIN code, press 0000. eTravel SIM is a lot cheaper... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Travel Aggregator
Written by the company
ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.
Contact info
1 Tampines North Drive 1, #06-08, T-Space, 528559, Singapore, Singapore
- + 6592361258
- support@etravelsim.com
- etravelsim.com
4.0
Great
754 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just Amazing ♥️
Very easy to use and very fast and reliable internet. Will use their service again. 😇
17 May 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear John, thank you for posting the review for our eSIM services. W are glad to know that you found our eSIM services reliable and will use them in the future trips also.
Thanks
Team eTravelSIM
Reply from ETravelSim - Travel eSIM
Dear Ali, thank you so much for posting for the review.
Team
EtarvelSIM
skeptical first timer
was skeptical as a first timer, to purchase eSIM online but i guess i was lucky to get a reliable and efficient provider :-) my eSIM worked from day one and still works now. Was in France, germany, now in Croatia and still moving :-) thanks much! It is super nice to stay online from roads trains buses boats too!
6 May 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Maria, Thank you so much for sharing your experience. Our eSIMs work smoothly so that our users get the best experience on th go.
Thank you for posting your review for us.
Team eTravelSIM
They help you 24/7
They help you 24/7
Trustworthy
The best operators for the best price
13 May 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Mira Smith, We are thrilled to know that your experience with our customer care team was satisfactory and trustworthy.
Thank you for your review.
Team eTravelSIM
Reply from ETravelSim - Travel eSIM
Dear Kman, thank you for giving 5 stars to our services.
Team eTravelSIM
Reply from ETravelSim - Travel eSIM
Hi, Thank you so much for posting the 5 star review for us.
Team eTravelSIM
Perfect WIFI Connection in India
I visited India and initially chose a different e-SIM provider. However, the Wi-Fi connection was extremely poor, so I switched to e-TravelSIM.
The e-TravelSIM connection was flawless! I'm absolutely thrilled and can definitely recommend this provider.
8 May 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Mario N, thank you for sharing your experience. Our aim is to provide the hassle free and best in class eSIM services to our customers.
Thank you
Team eTravelSIM
Vorsicht!!! Geld ist weg.
Vorsicht!!!
Es funktioniert nicht,
Das Geld ist weg
I just laugh. I tried to resolve my issue with you via PayPal.
That didn't solve the problem.
I didn't get my money back from you.
I'm giving the money to you as a gift. I just want to warn other customers not to deal with you.
7 May 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi, Apologies for any inconvenience caused. Kindly share your order number with us. Let our team connect with you and fix the problem.
Thanks
Team eTravelSIM
Unlimited data for 5 days in Spain
Unlimited data for 5 days in Spain. Simple as 1 2 3 to activate . High speeds and excellent coverage.
27 April 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear, thank you for sharing your experience. Our aim is to provide the hassle free and best in class eSIM services to our customers.
Thank you
Team eTravelSIM
Unlimited DaTA don’t work
I bought unlimited DATA in Turkey for 7 days.
Unfortunately I can’t use it as every day after 8pm the internet is not uploading anything at all.
The sigh of internet still appears as valid but it’s not and again in the morning everything works….
Feels like you used your data for the day and they are cutting it off, but unfortunately I almost not isso h the phone during the day time.
3 May 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
HI Martynas, Apologies for the inconvenience caused. Kindly send your order number so that we can check and assist you better.
Looking forward to your order details.
Thank you
Team eTravelSIM
Excellent coverage matched by excellent customer service.
The esim I purchased from them offered excellent coverage, and when I placed a mistaken order the customer service was amazingly friendly and fast. I had a refund within half an hour.
6 May 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Rafael Wiederkehr, we are glad to hear about your experience. Thank you for posting the review.
Team eTravelSIIM
NOT unlimited! Fair use policy never told about
Bought a 7 day unlimited eSIM for The Netherlands. After a day my connection was suddenly very slow. After contacting support they told me the unlimited plans are subject to a fair use policy and my limit will be reset later that day.
This policy is NOWHERE to be found and is NOT being actively communicated. They claim it is, but I've checked everything and never found anything about their FUP.
After 4GB you are limited to ~ 50Kbps which is almost unusable.
Do not use their unlimited plans if you want to use more than 4GB per day! Waste of money.
5 May 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Peter, Apologies for any inconvenience caused. About the FUP is written on the product page as well. Please share your order number with us. We will check and get back to you with the best possible solution.
Thank you
Team eTravelSIM
Help team were great
I arrived in Amsterdam but couldn’t get my eSIM activated! It was so great to get help from the helpdesk to get my eSIM working. They were very patient and I’m now all set with coverage activated and all systems go. Thank you team
4 May 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Shearer, Thank you for posting the review for our services. Our customer care team works 24*7 to help our customers and provide the prompt solution so that our users get eSIM services on the trip.
Thank You
Team eTravelSIM
Did not work at first
Paid for an eSIM for Europe. Received email with QR code promptly. Was able to scan but eSIM wouldn't activate. Contacted CS through chat function which is very slow responding. Just kept telling me that my phone wasn't compatible but could prove EID that it is. Was told that there is a 30% cancellation fee. Eventually said I'd be 100% refunded but would take up to 7 days. No apologies for inconvenience, very frustrating experience.
Update: after writing this review, I was contacted by Sanjay on WhatsApp. They offered to send me a new eSIM for free for Australia to try it out at home. They walked me through every step and this time there were no issues. They refunded me the money I spent on the eSIM that didn't work and offered to contact them directly on WhatsApp to request a new SIM once I'm abroad. This was an outstanding customer service experience. Will see how I go with the eSIM for Europe and will update my review accordingly.
1 May 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Nicole Vodo, Apologies for the inconvenience caused. The phone with EID support eSIM and should work also. We are looking into this and we will get back to you.
Thank you
Team eTravelSIM
Great Customer Service!
Great Customer Service!
I baught a E-SIM for Turkiye for the second time here. Last year it worked well but this time for some reason my phone had difficulties and it didn't work (I blame my phone for that though). I got into contact with the customer service and we tried everything together but still no success (again, my phone's fault I think). As we didn't get it working they kindly offered to my refund my money, which I very much appreciated.
14 April 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Jonas Volz, Thank you for posting a review for our services. Our cusotmer care team works 24*7 to attend our customer's requests/complaints and promptly responds to cater the user's requirements.
Thank you
Team eTravelSIM
Great Global Sim
This is a very good global esim that I purchase for a 1 year plan. Very economical and the support team was very helpful when I needed to transfer my esim to a new phone that I purchased.
28 April 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Dave Gillies, Thank you for sharing your experience, We are glad to hear that you are happy with the way your request was handled by our customer care team. Our aim to provide the quick and effective solutions to our customers so that they can use our eSIMs on their trip without any problem.
Thanks
Team eTravelSIM
Excellent value for money
There is no need to buy sim / e-sim after reaching the airport. Get this one and you're online the moment you touch down!
28 March 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Muhammad Hassaan, Thank you so much for writing a review to our eSIMs.
We are happy to hear that you found our eSIM services satisfactory and reliable.
Thank you
Team eTravelSIM
No customer support!
When I was on vacation I had a problem with my eSIM. I wrote to the customer support via WhatsApp and after six hours of waiting, they still haven’t helped me out at all! It’s a waste of money.
24 April 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi, Apologies for the inconvenience caused. The complaint you reported was attended to by our team and replied to your email as well. We never received any communication on email after our response to your email.
Thakn you
Team eTravelSIM
Perfect option for Internet Abroad.
Perfect option for Internet Abroad.
Work properly, without any roaming disruption. Activate the e-Sim once landed ( in my case in Dubai) and I was directly connected with internet. So simple settings for everyone. I can only recommend it . Good job guys!!
18 April 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear O.K., We are glad to hear about your experience and your recommendation of our eSIMs to others is highly appreciated.
Thank you for posting 5 star raring to our services.
Team eTravelSIM
Great etravel sim
Great etravel sim, very easy installation in just one click and the WIFI is work perfect.
4 April 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Shirley, Thank you for sharing your the review for our services. We are thrilled to know about your experience.
Thank you
Team eTravelSIM
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