Etpayroll 

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Rated 1 out of 5 stars

I’ve been contacted 2 years later by HMRC to state I owe £800 in tax.. turns out this payroll company never paid my tax and scammed me !! I’ve been trying for months to beg hold of any one and I’ve be... See more

Rated 5 out of 5 stars

I was trying to sort out old pensions that had accrued when working via various agencies. I spoke to a young lad called Himmal? (hope i spelt name correctly?) He explained all dates amounts time... See more

Company replied

Rated 5 out of 5 stars

I am disappointed that the Agency I currently work for have decided to terminate their contract with ET Payroll. Having changed payroll companies about 6 times in the last couple of years is not on... See more

Rated 1 out of 5 stars

Dear Edward Thomas Payroll, (or whatever you have changed your name to this time)? You are giving the Payroll industry an extremely bad reputation and tarnishing it for genuine companies. We k... See more

Company replied


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’ve been contacted 2 years later by…

I’ve been contacted 2 years later by HMRC to state I owe £800 in tax.. turns out this payroll company never paid my tax and scammed me !! I’ve been trying for months to beg hold of any one and I’ve been loosing sleep on this.. come on here and it all adds up!!!

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Thiefs

Ive worked with an agency using this scum(scam) dogs luckily for only 5 weeks.
They stole all the tax, and insuranse deductions, and didnt pay them to HMRC.
Avoid any agency working with them, at any cost.

27 June 2024
Unprompted review
Rated 1 out of 5 stars

Tax fraud company. HMRC need to hunt them down.

Horrendous experience with ET payroll, OPET Solutions or whatever they are calling themselves now.
Having to justify to HMRC that I didn't get paid £18,000 plus change in one week!
Hope HMRC hunt them down and prosecutes their backsides.
The innocent worker should be assured that their payroll service does their job, not rob them of their money.
I wonder if recruitment agencies are aware of these fraudulent drose on society are doing to their clients?

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Best payroll company for quick and easy solutions.

I am disappointed that the Agency I currently work for have decided to terminate their contract with ET Payroll.
Having changed payroll companies about 6 times in the last couple of years is not only frustrating for employees but totally unnecessary. Of the 6 payroll companies I’ve been paid through ET Payroll were by far the best.
I know exactly how much I’m earning, the password protected pay slips are really easy to understand, I’m paid on time and the staff are wonderful. Best thing is their prompt response when calling, I’ve never had to wait longer than a few seconds.
I’ve just tried calling the latest payroll company and have been on hold for the last ten minutes. Not a good start.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Introduction and check up call

Wasn’t expecting a formal call to be so straight to the point, helpful and not to drag on. Any queries were answered, very happy with things going forward. Also the call advisor could not have been friendlier

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca Jenkins 10 /10

I was expecting a long phone call to
E T Payroll as I don't work for them anymore, but Rebecca Jenkins made it so easy for me, within days my Tax refund is in my account,
5 star customer service skills Rebecca.

28 January 2025
Unprompted review
Rated 1 out of 5 stars

THIS COMPANY IS HORRENDOUS

THIS COMPANY IS HORRENDOUS.
They do not pay your tax, or pension and take the money. All of the below good reviews are fake by the employees. for your own sake I can not express enough not to work with this fraudulent company, They have been reported multiple times by me and other colleagues to anyone necessary. You are supposed to get paid on Fridays. No Surprise they do not pay you. I have spoken to people that worked for this company by finding them on LinkedIn, what they told me is shocking.. They don't even treat the employees well. the fact this company is still going on is disgusting, They just change the name of the business to try and hide the fact they are thieves PLEASE IGNORE THE GOOD REVIEWS AND FOCUS ON THE BAD AS THESE ARE THE REAL ONES, FOR EXAMPLE I HAVE ATTACHED ONE. Not a Trusted Company
Dear Edward Thomas Payroll,
(or whatever you have changed your name to this time)?
You are giving the Payroll industry an extremely bad reputation and tarnishing it for genuine companies.
We know who the owner is and he has done this before!
Millions are owed to Agency workers through unpaid benefits and taxes to HMRC.
*Agencies are advised to conduct their own Companies House searches and Act Accordingly!

24 October 2024
Unprompted review
Rated 1 out of 5 stars

non-paying scammers

Be aware, these muppets are now operating as OPET Solutions Ltd - Umbrella (15550106 incorporated 09/03/24 ready for the tax year start, check companies house. They are now refusing to pay my wages. They have informed me they wont pay unless I sign a "contract", you are then email bombed by CREDAS. Check out Richard Anthony Davenport and Anna Elizabeth Read. They have a string of previous companies,
( OPRS, OPRG, ETP Compliance, Payroll Parent Consulting, and more), owing HMRC lots of employees tax. Avoid Taylor Stevenson Ltd or any companies using these muppets if you want to avoid a tax bill in future.
Here's what to expect email:-

Welcome David!
You've received this email because Taylor Stevenson have requested that you complete an Identity Verification check provided by Credas.
Please follow the link below to start your verification
You will need a photo ID to complete this process.
We would recommend that you use a passport and complete an NFC read as this is the safest and more secure way of verifying your identity. Users who complete an NFC read have the highest pass rates.

Your unique registration code is: ********

What is a "Pass Rate" ???

12 July 2024
Unprompted review
Etpayroll logo

Reply from Etpayroll

Morning Dave,

This matter has been investigated fully by our compliance team. Our on-boarding processes have to be strictly adhered to ensure we comply with all Government requirements.

It is a lawful requirement for us to ensure that all our contractors are onboarded in the right way.

We would be only to happy to walk you through this at a later date which was convenient for yourself.

ET Payroll Team.

Rated 5 out of 5 stars

I spoke to a real nice lass called…

I spoke to a real nice lass called Vicky, I made an error and she got it all sorted out for me so happy days...

9 July 2024
Unprompted review
Etpayroll logo

Reply from Etpayroll

Thank you ever so much for this feedback, we will be sure to pass this on to the team.

ET Payroll.

Rated 1 out of 5 stars

TAX AVOIDING

Isn't it funny how on Companies house for ET PAYROLL SERVICES LTD the books are due and conveniently the CEO has resigned but they are now trading under OPET SOLUTIONS LTD because these books aren'tdue until 2025... dont worry HMRC are all up to date with your current company name and all who are associated with the buisness. It won't be trading when you're behind bars.

Just some of the names on companies house associated with the owner and CEO;

- OPRG LTD
- ET PARTNERS LTD
- ET PAYROL LTD
- ETP COMPLIANCE LTD
- OUTSOURCED CONSULTING LTD
- BEDSPOKE FINANCIAL TRADING SERVICES LTD
- FINANCIAL SERVICES HOLDING LTD
- REPORTING SUPPORT TEAM LTD
- EDWARD THOMAS PAYROLL SERVICES LTD
- EDWARD THOMAS CONTACTORS LTD

There's lots more if you check. Stay far away from this corrupt company.

5 June 2024
Unprompted review
Rated 1 out of 5 stars

Warning !!!

Warning !!!! Takes money off you to put into an imaginary pension pot, had to phone multiple times to remove this and still not sorted I’ve give 0 starts If I could

14 June 2024
Unprompted review
Rated 1 out of 5 stars

10 weeks on and still no where.

10 weeks on and still no where.
Director Tom waste of time. Can't question there process. Arrogant, rude and abusive slams phone down and turns it on you.
Ran by a group of failed "pro" rugby players

24 December 2023
Unprompted review
Rated 1 out of 5 stars

Pension Not Paid For 9 months I have had my pension…

For 9 months I have had my pension taken out of my salary, but they have not put this into my pension account. This is disgraceful and against the law, the ombudsman is well aware and I have been advised to take out a CCJ against ET Payroll which I will be doing tomorrow. This company or this director should be stricken off and not allowed to start up yet another company in a different name

6 June 2024
Unprompted review
Etpayroll logo

Reply from Etpayroll

Dear Ms. Chilton,

We are sorry to see that you have been having issues with a pension related enquiry. We take these enquiries & concerns very seriously and would ask that you contact our customer services team on 0800 368 6842

Please ask to speak to Tom, one of our Directors at ET Payroll who will investigate this case for you.

ET Payroll Team.

Rated 5 out of 5 stars

Great service

Great service

15 May 2024
Unprompted review
Etpayroll logo

Reply from Etpayroll

Thank you very much for this feedback. It is great for us to hear that you have received great service from the team. We really appreciate you taking the time.

ET Payroll Team.

Rated 1 out of 5 stars

Absolute dog crap payroll service

Absolute dog crap payroll service. They actively take and invest your pension and tax contributions so make themselves money off of your wages. Additionally they owe me at least half a year's worth of pension contributions. Avoid at all costs if you can help it.

15 May 2024
Unprompted review
Etpayroll logo

Reply from Etpayroll

Dear Mr. Tierney,

We are sorry to hear that you have been having issues as outlined above.

We take this concern very seriously and would ask that you contact our customers services team on, 0800 368 6842 and ask to speak with'Jess', who will immediately look into this for you.

ET Payroll Team.

Rated 1 out of 5 stars

Not a Trusted Company

Dear Edward Thomas Payroll,
(or whatever you have changed your name to this time)?
You are giving the Payroll industry an extremely bad reputation and tarnishing it for genuine companies.
We know who the owner is and he has done this before!
Millions are owed to Agency workers through unpaid benefits and taxes to HMRC.
*Agencies are advised to conduct their own Companies House searches and Act Accordingly!

1 May 2024
Unprompted review
Etpayroll logo

Reply from Etpayroll

Dear Consumer,

We would kindly ask that you provide further details related to a personal issue so that we can respond accordingly. We take these matters incredibly seriously, however, do require the necessary detail to be able to action any issues that may or may not exist.

Could I please ask that you email our customer services team to provide this further detail so that your particular circumstances can be reviewed.

ET Payroll Team.

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