Ether Reviews 

I recently signed up for ether.fi and found the onboarding process straightforward. The app is easy to navigate and I'm looking forward to trying the card features.

Great tool and good cashback for crypto.

Deposit money for card activation, they send a money request, the money is sent, and it never arrived to my account. Called the support, support refused to recognize the payment, insisting that the payment did not occur, even though I click the link that they sent me.

Good solution to use crypto

Wow, I had read reviews, so tried not to set high hopes, and knew it was a risk. I took it, depositing enough to be able to go through card activation. That $ is gone. Support... there cannot be a more infuriating, disrespectful, patronising, ignorant support team on this planet. When the app accesses my camera for ID verification, it is too blurry. But with just my camera, or a card app like Rizon accessing, it is perfectly clear. THey simply refuse to aknowledge and just keep regurgitating their procedures I am to follow. Its like talking to a brick wall. Its allegedly a human... 3 of them now, but wow... they simply do NOT want to even acknowledge issues, much less find solutions or work arounds. I have even sent them a screenshot of what my ID looks like with their app trying to photograph, and the very same ID with just my camera taking the photo. Response.... "please submit a photo and our team will review". I have done this of course multiple times.

I havent had a single problem with the platform. The KYC has been approved. the deposits hit perfectly and the Apple Pay works great. I havent asked for the physical card but personally I dont need it.
I have also tested the off-ramp to bank aacount and it works great and In my case when I needed support they did respond perfectly. That has been my experiene so far.

i have other friends that have been using this card for over a year with no issues at all and thats why I decided to start using it

thats my experience

I paid for my card but I've never received anything then I ask to the customer service to give my money back. I am still waiting but in my opinion I'I've lost the money.

Fraudulent Business stay away!!!!!!

I had no issue in registering and completing the 2 KYC (for the wallet and for the card) and top-up with EUR USDC and USDT.
Got and spent the cashback without a hitch.
I trust who is blaming the support (they cannot have a large customer care as far as costs) but if you do things right you don't need it! ;-)

I've been trying to verify my account for 3 weeks. Customer service has given me the same automatic reply ("escalation to compliance team") at least 10 times. Not recommended at all.

Update 2: I received the reply below 1 month later... This is the worst customer service experience I have ever had. Not a place I want to deposit my money...

Update 3: I sent you the ticket number which I believe has already been solved after 60 days of asking, but not the way I wanted. Hopefully you will see in my history of customer service chats the amount of messages I sent and received with misleading information (spoiler: more than 100). Finally, my account was not verified for bank transfers for whatever reason (2 months to say that), no reasons given (PS: I have plenty of other accounts, even validated by the same provider) and no way of solving it. I asked 3 days ago to close my account because I don't want you to have my data if I cannot make bank transfers . Still waiting on that response...

The card works, but the service itself is run by scammers. For example, they run various promotions from time to time, such as the one offering 20% or $20 cashback on GTA 6, and even if you meet all the requirements, they’ll come up with unbelievable excuses not to pay you. When you try to ask them questions through technical support, they do everything they can to avoid answering you, making it seem like they don’t speak English and don’t understand what you’re saying. They take an extremely long time to respond—sometimes a day or more—so I feel I have to give them a 1-star rating for their truly abysmal attention to customers and their issues, which should be their top priority, especially when they run promotions to attract more customers by encouraging people to invite others. You had to invite people to qualify for the promotion within two days of the GTA launch, so that they collect people data, onboard customer, obtain their money.. and pay nothing back with crappy excuses like your purchase has been restricted and they can’t even provide a proper explanation of what a restriction is. Their Twitter account is full of offenses by customer who had bad experiences from their scam customer care. I believe not a single person was eligible for their gta 6 program because I couldn’t find a single one who got it paid. And they got 3 billion aum this is straight crazy but I guess its okay in crypto

Don’t know what everyone’s beef is here?

Genuine review… from a digital nomad.

Platform has been amazing from the start, easy boarding. Immediate cash back rewards while having the ability to earn interest on your available balance for spend. Cash back instant and can be also staked for more rewards.

Also super easy to get upgraded, at which point they give you a metal card. CS has been good so far, quick responses.

Keep up the great work.

Ether.fi changed my EUR deposit account from my personal name to a company name without informing me. No email, no app notification. My old IBAN still exists but no longer accepts deposits. If I had sent money there, I would have lost it.

When I asked support why I wasn't warned, they explained the new system but never answered why there was no prior notice.

Warning: Check your deposit details before EVERY transfer. This platform makes sudden changes without telling you.

WOULD GIVE THIS PEOPLE 0 STARS IF I COULD !
THEY ARE A BUNCH OF LAZY IDIOTS.
FIRST OF ALL I SENT $902 USDT IN A WRONG NETWORK TO THEIR WALLET.
THE MONEY IS SITTING THERE '' ON THEIR WALLET '' FOR 10 DAYS ALREADY, AND STILL THIS INCOMPETENTS DID NOTHING TO RECOVER THE MONEY AND CREDIT IT ONTO MY BALANCE YET !

AFTER 10 FULL DAYS, STILL NOTHING !
THEIR SUPPORT IS A COMPLETE JOKE AS WELL THEY KEEP SAYING I HAVE DUPLICATE TICKETS AND THAT THEY WILL '' MERGE '' THEM TO AVOID BLA BLA BLA BUT RESOLVING THE ISSUE AND CREDITING MY MONEY ONTO MY BALANCE THAT'S GOOD, THEY DON'T, RIGHT ?!

SO I GIVE THIS PEOPLE 0 STARS MAN THEY ARE A TERRIBLY BAD SERVICE, AND THEIR CUSTOMER SUPPORT DOES NOT WORK AT ALL !

The best crypto card / Neo bank solution out there. Is perfect for someone who is relocating, traveling or wants to generally spend crypto or borrow against it.

Be aware that your funds could be locked due to so called upgrades and be unable to access them or even see your balance.
If this is not worse than banks what it is.

This company absolutely lack any sense of priorities and urgency. I had an issue transferring funds to my bank account, which never arrived. I have an open case with their engineering team for over 72 hours now, and haven't heard back. My funds are stuck without a technical explanation, even though I provided detailed evidence of the issue.

I would not recommend doing business with them.

Best self-custody crypto card in the space.
Great rewards with no staking requirements, vaults gives great yield and it's the only card that let you borrow your spend against your asset (great for tax reasons!)

It's a good crypto product that is easy to use

I WOULD GIVE 0 STAR IF IT WAS POSSIBLE ASKING RAY CHARLES ABOUT THE COLOR OF THE WALL IS MORE USEFUL THAN INTERACTING WITH ANY OF THE GUYS WORKING THERE

This review is not blaming about missing cashback, but about ether.fi's refusal to explain how cashback eligibility actually works — and banning me from their Discord server when I asked.

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I've been using the ether.fi Cash card for several months. In February 2026, I noticed that my Claude AI (Anthropic) subscription payments were not earning cashback. I checked ether.fi's published exclusion lists — both the "How does cashback work?" page and the "Why didn't I receive cashback?" page (Checked again at 2025.02.18 20:51 KST). Claude AI's merchant category, MCC 5734 ("Computer Software Stores"), does not appear on either list.

However, OpenAI ChatGPT and RunPod subscriptions, which are categorized as MCC 5734 ("Computer Software Stores") too, continued earning cashback normally. Only Claude AI was excluded.

I opened a support ticket asking a simple, factual question: what is the guideline or baseline for cashback eligibility when merchants in the same category are treated differently? The support team responded only with "this merchant has been excluded from cashback" — no reason, no criteria, no explanation.

I asked the same question in the ether.fi Discord server. I was banned from their Discord server right after I asked that question.

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I just want get an answer for clear, consistent, and accessible rules for how rewards eligibility is determined.
Ether.fi's current approach is: contradictory documentation, undisclosed merchant-level exclusions, and banning users who ask questions.

If you're considering this card, understand that the advertised cashback rate applies only when ether.fi decides it applies, and you will not be told the criteria in advance.