Liz was absolutely AMAZING to work with. She seems to TRULY care about her clients and their loved ones. Getting our Grandson's diamond back home was truly beautiful. Liz made a difficult time easier... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There aren’t enough words to describe how grateful I am to Eterneva. From the very beginning Jacob (advisor to start the process), Liz (Care Team member) and Laura ( jewelry designer 🥰) made me feel... See more
Using Eterneva was the best decision I made. My coordinator, Jeanette, at the Eterneva designing division was amazing. The videos from the lab as my husband went through the process of creation was... See more
HIGHLY recommend Eterneva. Losing my mom and best friend was extremely difficult for me. This process of creating diamonds from her ashes, although lengthy and expensive, has been personal, cathartic... See more
Company replied
Company details
Written by the company
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Contact info
2839 Junction Hwy, 78028, Kerrville, United States
- (512) 766-5011
- info@eterneva.com
- eterneva.com
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My personal Thank You to Eterneva
Step by step notifications are always perfect
Respect and Dignity towards my husband’s memory are comforting during our family’s difficult time grieving his passing! I will cherish the Diamond you are expertly making for me and it will be a shining star for my broken Heart and Spirit!
12 August 2025
Reply from Eterneva
Aw, thank you Karen! What a beautiful way to describe his diamond — a shining star for your heart and spirit. That moved me deeply.
I’m so glad the step-by-step notifications and the care our team is taking with your husband’s memory are bringing even a small measure of comfort during such a painful time. It’s an honor to be trusted with something this sacred and to walk alongside you and your family in this part of your grief.
With love,
Hailey
Head of Customer Care
They keep me updated on the status of…
They keep me updated on the status of my husband ashes regularly
With videos and descriptions
22 August 2025
Reply from Eterneva
Hi Sharon!
I’m really glad the regular updates, videos, and descriptions have been helpful as you move through this journey. Keeping you connected to each step of your husband’s diamond is so important to us, and it’s an honor to care for something so meaningful.
With love,
Hailey
Head of Customer Care
UPDATES
So appreciate the updates on letting me know what is happening. The explanations are interesting and the video helped me to understand.
The kindness of your company is just wonderful.
20 August 2025
Reply from Eterneva
Thank you for sharing this Juliann! It means a lot to hear that the updates and explanations helped everything feel clearer and more connected for you. I’m especially glad the video brought the process to life — those little glimpses can make such a difference.
Your kindness truly touches us. Thank you for letting us walk alongside you in something so meaningful.
With love,
Hailey
Head of Customer Care
A wonderful experience!
I first learned about Eterneva from Lap of Love (who are also amazing) after having to make the heartbreaking decision to euthanize my first dog — my first dog. It was one of the most difficult moments of my life. I had no idea a service like this even existed, but when I discovered Eterneva, I knew it was the perfect way to honor his memory and keep him with me always.
From the very beginning, the team at Eterneva was incredibly kind, patient, professional, and supportive. They kept in touch with me every step of the way, and I truly appreciated the transparency — there were no surprises, just compassion and care. I loved the personalized video included in my original kit, but my absolute favorite part was the video call with my design representative. Together, we designed a simple, elegant necklace I can wear every day.
The finished piece is stunning. I get so many compliments on it, and people are always shocked when I share that it was made from my dog’s ashes. It’s such a meaningful conversation starter and a constant reminder of the bond we shared.
I am beyond grateful to Eterneva for turning my grief into something beautiful and lasting. I highly, highly recommend them to anyone looking for a truly special way to remember a beloved pet or loved one.
15 August 2025
Reply from Eterneva
Aw Noelle, thank you so very much for sharing this! Your words moved us all so much — thank you for sharing your dog’s story and the love you poured into this journey with him. Losing a first dog is a very particular kind of heartbreak, and it means the world that you felt supported, understood, and cared for through every step.
I’m so glad the videos, updates, and especially your design call helped the experience feel personal and comforting. Designing a piece you can wear every day — something simple, elegant, and full of meaning — is exactly the kind of connection we hope to create.
Hearing that his necklace has become a conversation starter, a reminder, and a way to keep him close… that’s everything to us. It’s an honor to have played even a small part in helping you carry his memory forward.
With love,
Hailey
Head of Customer Care
Professionalism & Reassurance
Everyone has been so comforting and reassuring throughout this whole process. I've been well informed and understand what is going on with every step of this journey.
12 August 2025
Reply from Eterneva
I’m so glad to hear that you’ve felt comforted and supported throughout this journey Mandy. Feeling informed and understanding each step is so important, and it means a lot that our team was able to give you that reassurance along the way.
With love,
Hailey
Head of Customer Care
An unexpected and eye-opening experienceI’m so happy to be able to follow…
I’m so happy to be able to follow through all the steps of what you’re doing. It’s wonderful that you take your time and slowly explain things.
12 August 2025
Reply from Eterneva
Hi Barbara!
It makes me so glad to know that following each step has brought you comfort. We believe these moments deserve to be taken slowly and explained with care, and I’m grateful that approach has meant something to you.
With love,
Hailey
Head of Customer Care
Caring and Understanding...
I really love the way Eterneva makes a real effort to get to know my loved one and our family needs. I have been terrible at replying to their e-mails because all this is so hard for me, but the team is really patient and understanding. I have never felt them be pushy or impatient. I love how they send me videos of the different processes. I just watch, cry, and tell myself that this was a good choice. Thank you @Eterneva for having such a great team.
29 July 2025
Reply from Eterneva
Your honesty here is so moving, and I’m really grateful you shared it. This process can be incredibly hard, and there is absolutely no “right” way to move through it. I’m glad you’ve felt patience and understanding from our team — that’s exactly the experience we hope every family feels, especially when grief makes communication difficult.
I’m also really touched that the videos have become a space for you to pause, feel, and remind yourself that you made a meaningful choice. It’s an honor to walk beside you with so much care.
With love,
Hailey
Head of Customer Care
Reply from Eterneva
It’s so wonderful to hear this — thank you Renate! I’m glad our team made you feel supported and cared for along the way. That connection with our families means everything to us.
With love,
Hailey
Head of Customer Care
Moving forward with love
Since my husband passed last December my experience with this process ( which is still ongoing) is limited. So far I’ve been pleased with the updates regarding the process along with the videos. I am impressed with the care that is shown throughout this process and look forward to having a small piece of my husband with me.
4 August 2025
Reply from Eterneva
I’m so sorry for your loss Sandra, and I’m truly glad the early steps of this journey have felt caring and reassuring for you. The updates and videos are meant to help you feel connected to each part of the process, and it means a lot to know they’ve brought you some comfort.
It’s an honor to care for your husband in this way. I hope the piece you’re looking forward to will bring a little light with it when the time comes.
With love,
Hailey
Head of Customer Care
Appreciative
I appreciate the emails at each step of the process and it seems your team is sincerely interested in our loved one.
4 August 2025
Reply from Eterneva
It means so much to know the emails have helped you feel connected to each step. Every loved one we care for is truly important to us, and I’m glad that sincerity has come through in your experience.
With love,
Hailey
Head of Customer Care
Great team!
I really liked the great communication from the team creating our diamond. They answered questions quickly. I felt impatient and had to keep reminding myself it takes time to create a diamond!
4 August 2025
Reply from Eterneva
Aw , thank you Kim! I’m so glad the communication felt helpful and responsive for you — that’s something we put a lot of heart into. And you’re right, the waiting can be hard! It truly does take time to grow a diamond, and your patience along the way means so much.
With love,
Hailey
Head of Customer Care
This company is the best
This company is the best, Customer service and Communication , well there is non better.
30 June 2025
Great experience; great team
Eterneva was transparent through the whole process. They were great at getting back to me every time I had questions or concerns and updated me in a timely manner, every step of the way. They did exactly what they said they were going to do. Further, my ring is stunning, all thanks to their hard work.
14 July 2025
Reply from Eterneva
I’m so glad to hear that the experience felt transparent and dependable for you, Amber! Being able to get your questions answered quickly and feel updated at every step is something we care about deeply, so it means a lot that this came through in your journey.
And I’m thrilled to hear you love your ring — knowing it turned out beautifully makes all the care and effort worthwhile.
With love,
Hailey
Head of Customer Care
This is a great company to help you…
This is a great company to help you celebrate your loved one and make the grieving process easier !
15 July 2025
Carbon Refining
I’ve really appreciated the clear and concise updates on my diamond status thus far in the carbon refining process. I value the soft-spoken, calming communication style—it adds a sense of comfort and professionalism to the experience. The videos that accompany the updates are an excellent touch; they present the information in a visual and accessible way, which enhances overall understanding. It's a comprehensive, thoughtful, and supportive approach to care.
1 July 2025
Reply from Eterneva
Thank you for sharing this Lucy! I’m truly glad to hear that the updates have felt clear, calming, and supportive for you. We put a lot of intention into the way we communicate during this journey, so it means a great deal that the tone and pacing brought you comfort.
And I love hearing that the videos have helped make everything feel more accessible and easy to understand — that’s exactly why we include them.
Thank you for sharing this reflection. It’s an honor to care for something so meaningful to you.
With love,
Hailey
Head of Customer Care
Perfect experience
Perfect experience
Everyone is so professional, caring, and warm. They keep me informed every step of the way
26 June 2025
Reply from Eterneva
I’m so glad to hear your experience has felt this way, Gayle! Knowing you’ve felt cared for, supported, and kept in the loop at every step is exactly what we hope for every family we work with.
With love,
Hailey
Head of Customer Care
This was a white glove
This was a white glove, sentimental process from beginning to end. I have shared this company and my story with anyone who will listen!
4 June 2025
Reply from Eterneva
What a beautiful thing to say — thank you Mandy! It means so much that the experience felt truly cared for from start to finish. And the fact that you’ve shared your story with others… that’s one of the greatest compliments we could ever receive.
With love,
Hailey
Head of Customer Care
Love seeing the process.
5 June 2025
I'm so glad I did this…
The whole process from day one felt special. I cry every time I get an update but it also feels so special. I know it wasn't cheap, but to me it has been worth every penny. The team at Eterneva has been so kind and understanding of the pain I have felt since losing my dog and best friend of 15 years. They've even called to check in on me!
6 June 2025
Reply from Eterneva
Aw, thank you so much for sharing this, Jessica! When someone has been part of your life for fifteen years, losing them leaves such a painful space — and I’m really glad this journey has felt special and supportive, even through the tears.
The updates, the care, the check-ins… none of that is just process for us. It’s our way of honoring the love you shared with your sweet dog and making sure you never feel alone in this part of the grief.
I’m grateful to know it’s felt worth it to you, and that you’ve felt understood along the way.
With love,
Hailey
Head of Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.