Absolutely wonderful company with 5 star customer service. I purchased a Freedom Pro wheelchair some time ago and had contacted Etech today regarding a loose bolt. Within 10 mins Michael had respon... See more
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Great company. Excellent products and fast dispatch also. The wheelchairs are brilliant my husband brought me the Y20 Luxe, its a great chair and extremely comfortable. The controls are taking me a li... See more
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We made an appointment to view a powered wheelchair. Staff were friendly, knowledgeable and professional. We were shown some options and my wife was able to do a test drive in a wheelchair before maki... See more
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Excellent service with ordering & prompt delivery. Well made product Unable to access on/ off switch when folded flat not made clear in pro mo video Only accessible using small pencil etc so I don'... See more
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Company details
Written by the company
Welcome to Etech Mobility, the UK’s fastest-growing provider of innovative and reliable lightweight electric wheelchairs. Based in Birmingham and Glasgow, we specialise in lightweight, folding electric wheelchairs, including models starting from just 14.5 kg, along with automatic folding electric wheelchairs and electric wheelchairs with a reclining seat. We also offer lightweight mobility scooters designed to give you freedom and independence without compromising on convenience. What sets us apart is our commitment to affordable pricing without sacrificing quality. Our wheelchairs come in multiple colours and specification options, and thanks to our modular designs, future upgrades can be seamlessly installed on existing models. This ensures your wheelchair evolves with your needs, making it a truly long-term investment. At Etech Mobility, we provide more than just products—we deliver exceptional customer care. Our experienced team is available over the phone to guide you through the selection process, ensuring you find the most suitable option for your lifestyle. We also offer multiple 1-1 appointment slots throughout the week at our store, giving you personalised attention at your convenience. Whether you’re in the market for the best electric wheelchair for outdoor use, a heavy-duty electric wheelchair, or an ultra-lightweight electric wheelchair, Etech Mobility is committed to improving your mobility and independence. Contact us today to discover the best solution for your lifestyle.
Freedom of Movement
Written by the company
- Specialists in Electric Wheelchairs and Mobility Scooters!
- Our mission is simple yet profound: to enhance the mobility and independence of individuals through cutting-edge technology and thoughtful design. We believe that everyone deserves the freedom to move and explore, and we are committed to making that a reality for as many people as possible. At Etech Mobility, we’re committed to empowering individuals by offering reliable, innovative, and easy-to-use mobility solutions. We specialise in lightweight, foldable electric wheelchairs and mobility scooters designed for independence and flexibility.
Committed to Your Mobility Journey
At Etech Mobility, we don’t just sell mobility products—we build lasting relationships with our customers. From the first consultation to aftercare services, our team is here to support you every step of the way.
We take pride in offering a personalised service, whether you shop online or visit our Birmingham showroom. Our experts spend time understanding your unique needs to recommend the best solutions. During product consultations, we provide in-depth demonstrations and advice to ensure you feel confident about your purchase. Every product we offer reflects our commitment to quality and innovation, from lightweight, foldable designs to airline-friendly batteries that make travel easier.
Our commitment extends beyond the sale. For ongoing support, our team is readily available to help with troubleshooting, repairs, or any concerns you may have, ensuring exceptional aftercare throughout your journey with us.
At Etech Mobility, our mission is to empower our customers with independence and freedom, delivering a seamless, caring experience. Trust is at the heart of everything we do.
Contact info
Unit 7 Mount Street Industrial Estate, B7 5QU, Birmingham, United Kingdom
- 0121 661 4336
- support@etechmobility.co.uk
- etechmobility.co.uk
Shop from as little as £845
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Etech Mobility
The boys at Etech Mobility are friendly, reliable and always ready to go the extra mile to ensure everything is right and you are satisfied with your purchase from them. Even making and sending a video explaining something I was unsure of. Good prices, good delivery times, I would have no problem recommending Etech to anyone who is in the market for electric wheelchairs and accessories.
13 February 2026
Reply from Etech Mobility UK
Thank you so much for your fantastic review!
We’re really pleased to hear that you found the team friendly, reliable, and willing to go the extra mile. That’s exactly what we aim for with every customer. It’s great to know the video support helped too, as we always want to make things as clear and easy as possible.
Your kind words about our pricing, delivery, and overall service mean a lot to us. Thank you again for your recommendation. We truly appreciate your support.
Generally comfortable and secure.
Delivery was very quick, and unpacking was easy.
It is certainly comfortable to sit in for several hours. Driving is generally very smooth, the ride comfortable and the turning circle brilliant, but there are some difficulties: on a pavement with a camber steering can be very difficult and however hard you try to steer one way it goes the other. Yesterday I came to an abrupt halt at a 3 cm curb crossing a station entrance.
Mulit-terrain? It struggles on the gentle 'red wheelchair route' round Bodnant Garden.
On the promenade a dream, around town nerve-wracking.
Folding: the control unit cable is just too short and the unit always in the way unless COMPLETELY removed, otherwise likely to be damaged as it wont fold out of the way.
26 April 2026
Unprompted review
Reply from Etech Mobility UK
Thank you for your detailed and honest feedback!
We’re really pleased to hear that delivery was quick, unpacking was easy, and that you’re finding the chair comfortable for longer periods with a smooth ride and tight turning circle.
We’re sorry to hear about the difficulties you’ve experienced on cambered pavements, kerbs, and more challenging terrain. Your feedback around real-world use like this is extremely valuable and helps us better guide customers and improve our products. The note about the control unit cable when folding is also really helpful and something we will pass on to our team.
If you’re open to it, we’d be more than happy to offer some guidance on settings and usage techniques that may help improve control in certain conditions. Please don’t hesitate to get in touch — we’re here to support you.
Thank you again for taking the time to share your experience.
Reply from Etech Mobility UK
Thanks for your kind review!
PLEASE PLEASE DO NOT BUY THIS if you are physical unable to use legs and are a higher weight limit
I strongly advise against purchasing this wheelchair, especially if you are a larger user.
I bought the Enterprise 200 – Bariatric Folding Electric Wheelchair, which clearly advertises a 200kg weight limit. As someone who specifically needed a foldable power chair, I visited their showroom, tested the demo model, and initially found it excellent—stable, smooth, and confidence-inspiring. Based on that experience, I went ahead with the purchase.
Unfortunately, from that point on, everything went downhill.
Within the first 4 hours, I discovered a serious issue: the footplate had been fitted incorrectly (off-centre), which made turning left difficult and unsafe. After contacting the company and providing video evidence, I was told it could be replaced—but this required a 5-hour round trip to collect a new chair.
The replacement initially seemed better, but when I tested it outside my bungalow, the situation became dangerous.
While using the chair on a slight decline (nothing extreme), I experienced severe drifting. When I attempted to stop using the joystick, the brakes engaged—but they were not strong enough to stabilise the chair, especially with weight in it. The rear wheels locked, but the chair slid sideways, causing me to come off the curb completely—specifically from the higher corner section.
This was extremely frightening and could have ended much worse.
For clarity regarding the video evidence I am uploading:
I was not recording at the time of the incident itself, so I asked my partner to recreate exactly what I had done in the same area just outside my property. My partner is around 10 stone lighter than me, yet the chair behaved in the same dangerous way. The video shows her experiencing the same drifting issue—but the key difference is that she was able to put her feet down to stop herself falling, which I am physically unable to do. This highlights just how dangerous this chair is for actual wheelchair users.
For context:
* I am a disabled woman with very limited use of my lower body.
* I have used power chairs for over 10 years and never experienced anything like this.
* My partner, despite being significantly lighter, experienced the same issue, proving this is not simply a weight-related problem.
To be very clear:
This chair is NOT safe, and it does NOT perform as advertised for higher weight users.
What made matters worse was how the company handled the situation:
* I had to fight every step of the way to prove the issue, despite providing video evidence.
* I was asked to perform tasks I physically cannot do (such as walking to the chair and pushing it manually), even after clearly explaining my disability multiple times.
* I felt dismissed, embarrassed, and belittled.
After just 48 hours, I requested a full refund, which was eventually agreed—but even this process was difficult. I was expected to:
* Pack the chair myself into a large box
* Arrange collection over multiple days
As someone who is disabled, this was completely unrealistic without external help. Thankfully I had assistance—but what about those who don’t?
This product is marketed as promoting:
* Independence
* Confidence
* Mobility
Instead, it left me feeling:
* Vulnerable
* Unsafe
* Distressed
* Overwhelmed
⸻
Final warning:
Please do not buy this chair if your safety matters to you. This is not a minor issue—it is a serious design flaw that could lead to injury.
I would not want anyone else to go through what I experienced
10 March 2026
Unprompted review
Reply from Etech Mobility UK
Hi Katie,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how distressing this situation felt for you. That’s never the outcome we want for any customer, especially when independence and confidence are so important.
Firstly, regarding the initial footplate issue, we recognise how frustrating this must have been so soon after purchase. As soon as this was identified, we offered multiple solutions, including arranging a swap and even offering to personally deliver a replacement due to the urgency you mentioned. You chose to visit us for the exchange, and we ensured a replacement chair was provided on the same day.
We also want to acknowledge your point about the journey. A 5-hour round trip is significant, and while this was one of several options available, we understand that the experience itself still felt inconvenient and added pressure at an already difficult time.
In terms of the video and troubleshooting process, we’re very sorry if this felt uncomfortable or inappropriate given your circumstances. That was not our intention. When customers report concerns such as drifting or control issues, our standard approach is to review how the chair is behaving in real-world use so we can understand the situation clearly and guide them towards a solution.
We were aware that you had support from your partner, which is why we suggested certain checks and demonstrations to help us understand the situation. However, we fully accept that this may not have felt suitable for you, and we’re sorry if it came across as insensitive. That is valuable feedback for us as we continue improving how we support customers with different needs.
Regarding the behaviour shown in the video, it reflected a scenario we sometimes see with lightweight, foldable powerchairs when used on uneven or cambered ground. These chairs are designed differently to larger, mid-wheel drive models and can require an adjustment in driving technique due to their lighter frame and centre of gravity.
In most cases, with the right technique, situations like this can be managed safely, particularly with a chair such as the Enterprise 200. Because of this, our usual approach is to share our rough terrain operation guide, along with video support, and offer accessories such as a golf-ball joystick to improve control. Many customers find this helpful and go on to use their chairs confidently.
That said, we completely understand that not every customer feels comfortable practising or adapting in these situations, especially if the initial experience has been unsettling. In those cases, we do not push further and instead support the customer’s decision, which is what we did when you requested a return.
We’re pleased we were able to process your refund in full, although we’re sorry that the overall experience, including the return process, felt difficult.
Your feedback is taken seriously, particularly around how we communicate and support customers with different physical limitations. We will be reviewing this internally to ensure we handle similar situations with greater sensitivity in future.
We truly wish you the best in finding a solution that works safely and comfortably for you.
Kind regards,
Etech Mobility Team
Reply from Etech Mobility UK
Thanks for your great review!
I bought my wheelchair from ETech…
I bought my wheelchair from ETech Mobility 3 years ago I have been very eased with it and the service I recieved from ETech is EXCELLENT, I recently wanted two wheels replaced there was nothing wrong with them the quality is except but I wanted to change to solid wheels, I also required arm rests to be replaced & a new battery fitted, I cannot express enough how polite patient and kind Jethro and his team have been if I could give 100 stars for their customer care and service I would .These requests were carried out quickly and professionally, I truly cannot express my thanks to this team , I have always recommended E-Tech Mobility and I will go on doing so Always. I am very pleased and satisfied with work they carried out on my electric wheelchair, I can honestly say if I had to to choose a company to recieve best award for customer care and workmanship it would go to ETech Mobility Birmingham so to Jethro and his team THANKYOU SO MUCH 😀
23 April 2026
Unprompted review
Reply from Etech Mobility UK
Thank you so much for such an incredible and heartfelt review!
We’re truly grateful for your continued trust over the past 3 years. It means a lot to hear how pleased you’ve been with both your wheelchair and the service you’ve received.
It’s fantastic to know that Jethro and the team were able to support you again with the upgrades and replacements, and that everything was carried out quickly and professionally. Your kind words about their patience, care, and attention will mean a great deal to them.
Hearing that you would give 100 stars and continue to recommend us is the highest compliment we could ask for.
Thank you again for your support; it truly means everything to the whole team.
Power wheelchair
Great products and service, fast dispatch and arrival. Friendly helpful staff.
20 April 2026
Reply from Etech Mobility UK
Thank you so much for your kind review!
We’re really pleased to hear that you’re happy with both the product and service, and that everything arrived quickly. It’s great to know our team came across as friendly and helpful, too.
We hope you continue to enjoy your LiteMax, and thank you again for your support.
Reply from Etech Mobility UK
Thanks for your kind review!
Reply from Etech Mobility UK
Thank you for your feedback, and we’re sorry for the frustration caused.
We completely understand how too many reminders can be overwhelming. We’ll take this on board and review how we manage our follow-up emails.
Thank you again for bringing this to our attention.
Reply from Etech Mobility UK
Thanks for your kind words!
Wonderful support.
Etech mobility were willing to answer my questions before I purchased the Lux20 wheelchair. The chair was delivered the next day. My son says the chair is smooth and comfortable. It copes with varied terrain. The wheels can be taken off to get it in to the car otherwise it is a 2 man lift as stated on the website. I am very pleased with this purchase and the support I have recieved.
7 April 2026
Reply from Etech Mobility UK
Thank you so much for your wonderful review!
We’re really pleased to hear that your questions were answered clearly before purchase and that your Y20 Luxe arrived so quickly. It’s great to know your son is finding it smooth, comfortable, and capable across different terrains.
We also appreciate you mentioning the practical aspects, like removing the wheels and the lifting weight; that kind of feedback is really helpful for others.
Thank you again for your kind words and for choosing us.
Reply from Etech Mobility UK
Thank you for your review!
We’re really pleased to hear that you found the team helpful. That’s exactly the level of support we aim to provide.
We’re sorry to hear about the delivery delays and understand how frustrating that can be. We appreciate you highlighting this and will take it on board as we continue to improve our service.
We hope you continue to enjoy your Freedom Elite AR, and thank you again for your feedback.
Issues but all resolved professionally
The product was delivered but the wrong one. Etech agreed for us to use the “wrong” one next day cabs organised a collect and delivery next day. So although mistakes were made they resolved them efficiently.
13 April 2026
Reply from Etech Mobility UK
Thank you for your honest feedback!
We’re sorry that the wrong product was delivered initially, but we’re really pleased to hear that the situation was resolved quickly and efficiently for you. Arranging next-day collection and delivery is exactly how we aim to put things right when something goes wrong.
Thank you for your understanding, and we hope you continue to enjoy your Freedom Pro ST.
Excellent quality service very happy.
7 April 2026
Reply from Etech Mobility UK
Thanks for your kind words!
Excellent Service and Quality Equipment
From the initial telephone call the staff at ET were very helpful and what they promised was delivered and on time. When contacted afterwards to explain some operational queries they were very helpful and talked us through it on the telephone. The delivery driver who dropped the wheelchair off was superb he really went the extra mile. He was outstanding!
10 April 2026
Reply from Etech Mobility UK
Thank you so much for your wonderful review!
We’re really pleased to hear that your experience was positive from the very first phone call, and that everything promised was delivered on time. It’s great to know our team could support you with your questions afterwards and talk you through everything clearly.
We’re especially glad to hear your kind words about the delivery driver. Going the extra mile makes all the difference, and we’ll be sure to pass that on.
We hope you continue to enjoy your Freedom Pro ST, and thank you again for your support.
Great service and top product that fits…
Great service and top product that fits the wheelchair perfectly.
Delivery was quick and efficient
10 April 2026
Reply from Etech Mobility UK
Thank you so much for your kind review!
We’re really pleased to hear that the product fits your wheelchair perfectly and that you’re happy with both the quality and service. It’s great to know delivery was quick and efficient too.
We hope you continue to enjoy your Freedom Elite ST, and thank you again for your support.
Well made product
Excellent service with ordering & prompt delivery. Well made product
Unable to access on/ off switch when folded flat not made clear in pro mo video Only accessible using small pencil etc so I don't fold completely flat .On off switch needs to be in remote this is for portable car boot hoist
10 April 2026
Reply from Etech Mobility UK
Thank you for your detailed feedback!
We’re really pleased to hear that you found the ordering process smooth, delivery prompt, and that you’re happy with the build quality of the product.
We’re sorry to hear about the difficulty accessing the on/off switch when the hoist is folded. That’s very valuable feedback, and we understand how frustrating that can be in day-to-day use. Your suggestion regarding the switch placement is noted and will be shared with our product team as we continue to improve usability and clarity in our product information.
Thank you again for taking the time to share your experience.
Easy to order and arrived the next day
10 April 2026
Reply from Etech Mobility UK
Thanks for your kind review!
Reply from Etech Mobility UK
Thanks for the great review!
Hi I am very happy with the way this…
Hi I am very happy with the way this company dealt with me and understood my needs, I would recommend this company all day long for any of your disability needs. It has the right equipment at the reasonable prices.
10 April 2026
Reply from Etech Mobility UK
Thank you so much for your kind review!
We’re really pleased to hear that you felt understood and supported throughout your experience with us. That’s exactly what we aim for when helping customers find the right solution.
It’s great to know you’re happy with both the equipment and the pricing, and your recommendation truly means a lot to us.
We hope you continue to enjoy your Freedom Pro ST, and thank you again for your support.
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