Nordstrom has great clothes with excellent quality. The delivery time is quite long as it is from the US. Unfortunately one of the dresses were stained and very dirty so I contacted Nordstrom and was... See more
Company replied
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Review summary
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I had a slight hitch with my credit card transaction. The web session timed out as soon as the purchase was completed, the charge showed up on our credit card, but I was concerned the sale might... See more
Company replied
Some screws came loose and were lost from my Raptor vest, so I contacted customer support to ask if they had any spare parts they could send me. I live in Japan, and they kindly put me in touch wit... See more
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Jun Nguyen made my evening! She offered such quick and thorough answers about my order! I don’t think I’ve ever experienced more efficient or quick customer service! Love Nordstrom forever!
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Company details
Written by the company
Worldwide Ecommerce. Made powerful. Made simple. At ESW, we partner with growing and established brands to create streamlined, secure, customer-centric ecommerce experiences. Our innovative technologies and deep experience mean you get better market analyses, customer insights, and personalization, as well as reduced risks of non-compliance to trade regulations and fraud. Your experience matters to us, too, so we’re committed to exceptional customer success support, and tailored market and performance improvement strategies. Have a question about an order? Contact us directly at: https://service.esw.com/contact/
Contact info
4.3
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The Customer Support Service was great…
The Customer Support Service was great and very professional, I also want to mention the great service of Ivan Vicente Cacho, who was guiding me with my issue.
23 May 2024
Unprompted review
Reply from ESW
Dear Valerie,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
incorrect amount on the parcel in the invoice
Hello! I can't receive my Victoria's Secret orders, because the store put the order amount on the parcel, excluding discounts, twice as much as it was paid for. does not match the amount in the invoice, customs has delayed all parcels. The store is not responding, how can I fix the situation? Who should I contact?
21 May 2024
Unprompted review
Reply from ESW
Dear Evgeniya,
I am sorry to hear your feedback.
A member of our customer service team will reach out to you shortly to assist you with your query.
If we can be of any further assistance, please do not hesitate to reach out to our customer service team for assistance.
Kind regards,
eSW Customer Service.
Quick response!
20 May 2024
Unprompted review
Reply from ESW
Dear Marion,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Very good Vicente Cacho He took care of…
Very good Vicente Cacho He took care of me very well and solved my doubts
20 May 2024
Unprompted review
Reply from ESW
Dear Consumer,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
My mistake fixed quick
I made a dumb mistake with my order and with a bit of time it was all fixed for me
18 May 2024
Unprompted review
Reply from ESW
Dear Hailey,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Gina was very disponible and useful
16 May 2024
Unprompted review
Reply from ESW
Dear Alice,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Theodora,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Great Customer Service
Ivan Vicente Cacho was helpful and solved my problem fast.
Thanks a lot!
9 May 2024
Unprompted review
Reply from ESW
Dear Monika,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Fast & efficient
Fast & efficient! Karin Veramendi Solved my problem super quick and I am very pleased with the service.
6 May 2024
Unprompted review
Reply from ESW
Dear Jovana,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Elvi,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Excellent customer service
Excellent customer service, I contacted the Team at Victoria Secrets as I needed my shipping address updated. They took care of it immediately.
7 May 2024
Unprompted review
Reply from ESW
Dear Tamara,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Wonderful support
I had forgotten to put my unit number in my adress while I was placing my order, a day after I noticed and asked them to update the adress and they promptly resolved it. I am so happy with their support 😊
5 May 2024
Unprompted review
Reply from ESW
Dear Atefe,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Thank you
Thank you, Isabela!
Your service was so fast, and you’ve made the perfect corrections.
4 May 2024
Unprompted review
Reply from ESW
Dear Ashley,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Great service!
I could not ask for better service! Karin was so friendly, fast and efficient! Thank you so much 😊
2 May 2024
Unprompted review
Reply from ESW
Dear Nadia,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Karin was very helpful and to respond
Karin was very helpful and to respond, thank you very much.
3 May 2024
Unprompted review
Reply from ESW
Dear Pamela,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
I big thank you to Attila Krisztian Pan…
I big thank you to Attila Krisztian Pan for being extremely helpful and patient in resolving my order. Very polite and efficient
11 April 2024
Unprompted review
Reply from ESW
Dear Marija,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Anastasia,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Benner,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
When the refund was requested for…
When the refund was requested for missing item, it was processed so fast by Attila. Thank you.
24 April 2024
Unprompted review
Reply from ESW
Dear Hyung,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Emma has been very polite and helpful…
Emma has been very polite and helpful and fast.
23 April 2024
Unprompted review
Reply from ESW
Dear Alexey,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
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