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Oxford Instruments eStore  Reviews 134

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TrustScore 4.5 out of 5

4.4

Scientific Equipment Supplier
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Rated 4 out of 5 stars

Well-made and easy-to-use online shop. Purchase history available. Just one star less because of an issue with payments by credit card during checkout. However, support is present, reacts within a rea... See more

Rated 4 out of 5 stars

It would be very great if we could pay the order by bank transfer from our university instead of by credit card, which in ocassions it is very difficult to carry out. Thanks

Company replied

Rated 5 out of 5 stars

This was first time buying from your e-store and was hesitant at first. I knew of Oxford instruments due to purchase of an EPR system. The e-store team was extremely helpful getting me through the p... See more

Company replied

Rated 5 out of 5 stars

It was really nice, overall. Good to see that you are so involved in process research. In some presentations I would push more for explaining the physics and mechanics of a technique instead of the ad... See more

Company replied

Company details

  1. Scientific Equipment Supplier
  2. Electronic Spare Parts and Components Store
  3. Equipment Supplier
  4. Laboratory Equipment Supplier

Written by the company

Oxford Instruments PLC is a leading provider of high technology products and services to the world's leading companies and scientific research communities. The eStore was launched in 2020 with the aim of joining all of the Oxford Instruments business units together to offer a wide range of spare parts for our different systems, as well as a place where you can purchase all of your general lab consumables. We also offer software upgrades, online support, training and digital offerings across our multiple product ranges. Our range of microscopy accessories include a range of sample holders and grids, filaments and apertures, SEM specimen stubs and nanomanipulator spare parts. We stock a huge range of AFM probes from market leading brands including Olympus, Nanoworld, Asylum Research, Nanoandmore and Rocky Mountain. And if it's a spare part that you need, our system spares section has a range of CRYOSPARES®, Magnet Systems, Plasma Technology parts and EDS/EBSD spare parts for use with a range of Oxford Instruments High Technology systems.

Oxford Instruments eStore

Written by the company

A one stop shop for all of your microscopy supplies, system spare parts and general consumables!
Our eStore stocks a wide range of spare parts for our Oxford Instruments systems, as well a huge choice of general lab supplies and consumables along with accessories and upgrades. We also provide remote online assistance, should you require it, and can connect you with one of our experienced technicians in real-time. Face to face and online training courses, are also bookable through the store!

High quality products, fast delivery!

Same day dispatch!

Same day dispatch for all eStore orders placed before 12pm (excludes any items on pre-order)

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fast delivery

Fast delivery
Good communication

26 June 2025
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Reply from Oxford Instruments eStore

Thank you for your review!

Rated 2 out of 5 stars

Delivery time has not been respecte.

Delivery time has not been respecte.
Need to order 24 more but not confident.
Regards

19 June 2025
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Reply from Oxford Instruments eStore

Hello and thanks for leaving a review. If you order before 12pm Mon - Fri, your order is usually shipped that day and usually received the next working day. Sometimes, for instance, if there is paperwork that has to be filled in with the shipment because it contains a Hazardous item, it may take a little longer and that is why we do not guarantee next day delivery. We have a small team that handles the shipping and we try our best. Our shipping is still a lot quicker than on a lot of other similar websites.
Kind regards, Ecommerce Team

Rated 1 out of 5 stars

Every Oxford order is a disaster

Every Oxford order is a disaster. Payment is problematic-difficult, and the accounting often takes 6 months to a year to fix. I'm begging you to bring in someone that can overhaul your purchasing system so we can make orders more readily, but also ensure timely payment is made.

12 June 2025
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Reply from Oxford Instruments eStore

Hello, I am sorry you have had a bad experience with our payment and accounting system. Please could you share your order details with me so that I can try and have a look at what has happened as your email address is not registered in our system.

Rated 4 out of 5 stars

Quick Intervention

My purchase was lost in transit by UPS but the company quickly intervened and resent my purchase via Fedex overnight delivery.

16 May 2025
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Reply from Oxford Instruments eStore

Thank you for leaving us a review!

Rated 5 out of 5 stars

Fast Delivery, Swift Issue Resolution – Great Experience

I recently ordered two bottles of GE Varnish from Oxford Instruments, and I’m thoroughly impressed with both the product and the service. Although one bottle was missing from the initial delivery, the package arrived earlier than expected. Upon contacting customer support, the team responded immediately and resolved the issue by shipping the missing item on priority.
The professionalism, efficiency, and courtesy shown by the Oxford Instruments customer care and eStore team were truly outstanding. It's rare to experience such quick and thoughtful service. I’m extremely satisfied and confident in continuing to purchase from them in the future.

20 May 2025
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Reply from Oxford Instruments eStore

Thank you for updating your review. We are sorry that initially you did not receive the correct amount of items but we are pleased the issue has been sorted out for you so quickly.

Rated 5 out of 5 stars

This was first time buying from your…

This was first time buying from your e-store and was hesitant at first. I knew of Oxford instruments due to purchase of an EPR system. The e-store team was extremely helpful getting me through the process and now next time I know what to expect and complete when ordering from here.

15 May 2025
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Reply from Oxford Instruments eStore

Thanks for leaving us a great review!

Rated 1 out of 5 stars

If you have shipped this order I have…

If you have shipped this order I have not received it,so I don't know where it is.
Thanks Gary

9 May 2025
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Reply from Oxford Instruments eStore

Hi Gary, sorry there has been an issue with you receiving your order, please could you share some more information on this order as we do not have an account registered in your name or email address. Can you let me know which eStore you placed the order on?

Rated 5 out of 5 stars

Speedy and kind response

Speedy and kind response.

The issue has been well solved.

10 January 2025
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Reply from Oxford Instruments eStore

Thanks for leaving us a great review!

Rated 5 out of 5 stars

Thank Andrea for the effort have put…

Thank Andrea for the effort have put into facilitating our order. I truly appreciate the support you have provided and your willingness to work with your finance team to resolve the GST issue

8 January 2025
Unprompted review
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Reply from Oxford Instruments eStore

Thanks for leaving us a great review!

Rated 1 out of 5 stars

Breaking GDPR by sending spam emails.

27 November 2024
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Reply from Oxford Instruments eStore

Hello, I am sorry you received an email you perceive as spam, our newsletter database is for our customers who have signed up to receive news and offers from the eStore and the email we sent today was letting our customers know about our Black Friday sale. Please use the unsubscribe link on the email to unsubscribe and you will not be sent further emails from Oxford Instruments eStore.

Our trustpilot account is for customers to review the service we have provided to them when they have placed an order. Please could you provide me with your order reference so I can make sure you are removed from our email system?

UPDATE: I requested more information from Lars as this review is not linked to any order and he is not in our database, so Oxford Instruments eStore has not sent any emails to him. As this review is not linked to any order on our store, and has come organically we believe this may be linked to another Oxford Instruments business.

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