Eskute UK Reviews 

Absolutely cannot fault their customer service particularly Jenny! After explaining my situation regarding needing a new battery as having issues on my bike and wasn't even sure if the battery is the culprit, she sensitively understood my concerns and issued me the most generous promo code off a new replacement battery so I only had to pay shipping costs. They didn't have to do this but each time I communicated with Jenny she was friendly, helpful and didn't make you feel unwanted. I don't think I'll go to any other brand of bike now as I'm very big on customer service! Thanks for all your help Jenny!

Actively misled me with multiple emails of misinformation. Asked about the serial number and they told me the wrong place multiple times, then they later said it didn't have one at all when it was too late. Asked me questions I had already answered, slow responses, was not cooperative with me in fixing the situation, and still has not resolved the situation properly. Poor knowledge of their own products.

Dear Eskute Support Team
I am very grateful for the numerous technical support and contributions you have made in support of my e bicycle technical problems . Without your help, I may never have been able to solve my problems . Your generosity ,patience,and help have been an inspiration to me.
Again, thank you for your encouragement and positive thinking and great support.
Sincerely,
Tibebu Kifle

Love my bike, makes riding far more enjoyable. Good service after order. Customer service is prompt in responding and always helpful and polite. Great company to work with.

Purchased the Eskute Star folding bike mainly for commuting to and from work, ticks all the boxes in that it needed to get up some very big Devonshire hills, not a problem with the Star it breezes up them at 6mph plus with bags of battery power left, when I get home.
If there is a downside to the Star is that its a heavy bike and if your folding or carrying it up a flight of stairs, well let's just say your going to get in shape.
My only other criticism is that it can do with more gears as there is a point where your not really peddling anymore and your not going to go any faster and that's because the assistance cuts out and it only has 20 inch wheels, but if your not bothered about top speeds over 26mph and want a solid built commuting bike that can handle the harder tracks and paths at the weekend than you cant go wrong.

I cannot say enough positive things about this company. The bike itself (star) is a fantastic bit of kit and feels really well made. The customer support is second to none and they have been fantastic throughout my eskute journey. The bike is a pleasure to ride (I have had a previous electric bike which pales into insignificance compared to the star) and battery has a long life in between charging. I feel safe and noticed which is no mean feat on the roads at the moment !! 10/10 would definitely recommend! 😊

It is when things go wrong that a company shows if it is good to do business with.

I recently ordered an Eskute Naturno Plus 24 and was pleased that it arrived within 5 days ( 30th July 2024). It was very well packaged and all the parts were present and undamaged. The bike was easy to assemble and I was soon ready for a test ride. Unfortunately, the battery was dead, tried to charge, no result. Sent off an email to customer support and after me providing some further information, a defective battery was diagnosed and Eskute promissed to send a new battery. This arrived today just 6 days from the initial complaint. I installed it and the bike is now great. I think this is an example of great customer service and I would not hesitate to recomend Eskute to anyone looking for an ebike.

The bike itself is fine we already had a Polluno so we sort of knew what to expect, and this Natuno does not dissapoint. Taking price and performance into account I think this bike is a realy good buy.

My charger stopped working,then my battery just packed in after 13 months,just out of warranty, Eskute were no help,ignored my emails when askifor replacement,had to buy a charger myself now After 13 months I have an ebike that doesn't work, should of just bought a normal bike, avoid these disposable bikes.. Eventually the Eskute team agreed to replace my faulty battery and replace it free of charge,after I had the faulty battery testted at my "own" expense by a professional,I feel happy now about the overall outcome..&the problem is resolved..

I purchased my Eskute e-bike in March 2023 and was initially very satisfied. After a few months, however, I encountered an issue with the battery. Eskute’s customer service was extremely diligent in diagnosing the problem. Once we discovered that the battery was faulty, they promptly sent me a replacement battery free of charge.

Additionally, Eskute showed great goodwill by sending me a new plug for the front fork and another plug for the battery charging area at no cost, as these parts had gone missing or were stolen.

Such proactive and helpful customer service is rare these days. Despite the initial issues, Eskute has strengthened my trust in the brand through their quick and effective support.

If your considering buying a budget e bike this bike company Eskute is deffinately place to start I've had my Eskute Voyager 3 years and I cannot fault this bike.
Speed is great and reasonable an all round excellent bike. Also when I've needed help or advice from the company they have always done best to answer my queries the staff always pleasant so cannot fault them
Great bike
Great staff
Great company

Very happy with both bikes we have purchased. Excellent delivery and communication from customer support. First class

Advertised free battery for black Friday.
It say on payment page to be sent the month later.
In email they said delay but would be sent.
Then later email said offer ended before black Friday day.
Scam,
I have screenshots, and the site is on archive waybackmachine as evidence.
I've reported them to ASA.

Simply unbeatable for the price!

The bike is stable, looks extremely good and leaves nothing to be desired.

If there are any problems, the support is there quickly and will help you.

Always happy to use it again!

We have the Netuno + and the Poluno+ both are excellent machines and we have done over 1000 miles in less than a year.
We had 1 minor problem with the seat post on the Poluno, I contacted Jenny and it was replaced within 2 to 3 weeks.
Excellent service, with quick responses to my emails and satisfactory results.

Had a couple of dead batteries, but upon contacting the support team, as they were under warranty, were replaced. Now be are back up and running (or rather, cycling).
We absolutely love our bikes, and being without them while waiting for the replace was tough, but the service and support was excellent, and we are happily back on the road again.

Battery failed on my Netuno Mountain Bike.
Contacted Eskute who after a few tests, agreed to send me a replacement battery under warranty. As they were currently out of stock, they did mention that in may take a couple of months to arrive.
The replacement battery arrived within 5 weeks, charged and now back on the road. Great service from customer services.

Hello, I bought an Eskute Polluno city bike and I have been very pleased with the purchase.The bicycle is oozing with quality.It’s a heavy bike as an e bike should be, controls are brilliant and easy to navigate. It looks so cool always heads are turning to have another look.A very stylish and attractive look.Looks are not everything….my friends are always asking to try it out, all have loved it.
This is my second Polluno as the first one was stolen, lucky for me I had it insured. The replacement was an exact copy.
I have had a very happy experience and I’m continuing to enjoy it. I would recommend to anyone looking for a beautiful e bike!

My wife and i bought two Eskute bikes on our retirement ten months ago , a Netuno Pro and a Polluno Pro. We have enjoyed riding them as they have made cycling stress free, no more pushing bikes up steep hills. We have had battery issues so i contacted Eskute customer support. Jenny has been great she has responded immediately to my e mails and hopefully my battery problem is resolved i am now just awaiting a delivery of my replacement battery. The bikes are excellent value and the customer support is first class

This is my second review of my electric bike. Purchased August 2022. My first review was glowing like a lot of these I expect on here because the star ratings looks good. That probably before you've hardly got on it and had a ride. I enjoyed riding my bike and that's why I gave a glowing review but since I've had battery issues. I rode probably about 300 miles and stopped riding over winter 22/23 from October, Stored battery indoors. then two rides in spring and battery just gave up along with the charger. eventually after about 4 months got a replacement battery and yes that is given up the ghost after about the same mileage today 21/05/24 after the same winter storage.Today I decided to join the forum and I could not believe that nearly every post in that forum was about batteries and them not blasting very long. Do not buy these bikes they are useless without a decent battery. I'm going to have to cut my losses because my bike is now 17 months old. By the way I didn't ride it that much because I lost 4 months at the first year and obviously I don't ride it through two winter as I did not ride it in the rain. I will suggest that anybody if before you buy one of these bikes don't just listen to a bit old man. go and join the forum first and then you will listen to a lot of bitter people not just me

current run down of my out standing issues.

mechanical fault with pedal spindle assembly , unresolved, awaiting partial credit and resolution. bike un-ridable

bike head light unit, acknowledged as advertised incorrectly by eksute, refund/ compensation required by law.

range, battery life, and power display indicator and electrical systems failing to perform as advertised,