Eskute UK Reviews 

I had a issue with battery they have replace me new battery according to website 35 miles with fully charged I get 15 miles max on ESKUTE C100.
But customer service Jenny gave a good support no issue.
Thanks

I had a problem with my bikes battery so contacted ESKUTE via their customer services. I cannot praise the service I received highly enough. They were incredibly speedy in their response supportive and thoughtful.
My problem was resolved within days so huge thanks to the customer team and Jenny. You are all a credit to the company.

I bought an M100 off the website on 06/05/2025 to commute to work ,their delivery period states 3-5 days for UK ,today is the 12/05/2025 and according to DPD the bike was only picked up this morning and still in Ireland,tracking had not been updated for 6 days if idve known this in advance I would've purchased elsewhere.
Aftercare service has generally been decent ,Jenny usually responds quickly but DO NOT rely on DPD courier service to deliver on time ,I'm told my bike will arrive on Wednesday which will be 8 days since purchased
UPDATE
Apparently the timeframe for delivery is 3-5 working days so my bike actually did arrive in the stated time but Jenny and Eskute reached out with a free lock & mobile phone holder as a good will gesture, cannot fault customer service with them

Excellent when we reported issue with motor. Replacement being sent immediately. Great customer service thank you

I was about to reject the bike as I couldn't get it to work, but Jenny from Eskute Support didn't give up and we finally got the bike to work. I've only had a short trip on it so far, but it performed very well my wife also has an Eskute bike the C100 and she loves it.
We sold our first electric folding bikes and bought 2 new bikes from Eskute so far we are very pleased with these very well made bikes much better than our previous folding bikes.

Customer service Jenny was very kind,indeed the delivery was delayed she followed up so nicely.You can count on CS of Eskute also quality of bike iteself!

Excellent customer service! Very responsive and extremely helpful. They were even kind enough to send me a free throttle! The M100 ebike really is the best ebike going for it's price. I've had mine for about a month and have used it nearly everyday. It never fails on anything and is very comfortable. The motor on the bike really does make cycling up hill just as easy as cycling downhill. Overall I'm well pleased and would highly recommend Eskute bikes!

Well what can I say what a fabulous company/shop they are very helpful and polite they keep in contact with you from start to finish it's a 5 star service all the time and very professional 😀
I would reccomend them to any one so thank you regards
Graham

My son purchase an Eskute cycle for me last September 24 It is essential for me as I am disabled.
This is my sole means of transport for shopping , medical visits etc.
To my horror on Saturday last my bike would not perform , battery fully charged,Showed green but but not perform .I tried to switch on but it no response .My Son . A mechanic told me the battery although showing green had no charge .
Easter weekend but I emailed Eskute explaining the situation .Once verified that it was purchased by my son for me , I was told the battery would be replaced ASAP.
Eskute have been truly amazing They have kept in touch , & today just one day later I had an email to say a battery would be with me in 3 to 7 days .
Eskute , thank you so very much , your after sales service is amazing .I wish I could give you more than 5 🌟

Love the bike and love the customer service fast response and dealt with any problems promptly…thank you guys

bought a spare charger from eskute had a message from evri saying parcel was damaged beyond repair contacted eskute support team they helped me as they always have done what can i say excellent response thank you jenny and support team keith

Had some trouble with my bike due to my own clumsiness, their customer services were very quick to respond and helpful with resolving my issue.

My wife and I had a problem with our e-bike batteries and this was resolved swiftly and satisfactorily by the support team. Fantastic customer service by Jenny.

Very nice little problem all sorted now thank you

I mistaking ordered the wrong battery , they could not have been more helpful and understanding sent wrong one back and had replacement by return
Brilliant service
Thsnks

Bought the new Netuno plus, on arrival there where some scratches hence 4 stars, reached out to support and as we everyone spoke with Jenny.

She was great responsive and understanding after a few emails where both a return and exchange or full refund offered we agreed on a solution.

For this I have given 4 stars and also ordered a C100 for the wife, hopefully.

Not had a chance to ride yet but bike looks stunning and support been great

February 2025
Eskute Top Service
Eskute E-Bikes are among the most aesthetically and technologically well-maintained to date. Once you have decided to purchase a bike ‘on-line’, it is essential to be able to rely on the Service Team. I can assure you that the Eskute Service Team is able to follow its customers attentively, cordially and patiently until the problem is solved.
These are bicycles of a certain electronic complexity, and some problems can happen.
In my experience with a Bici Polluno Plus 2024 I had - during the warranty period - some malfunctions in the electronic part. I make no secret of my initial discouragement, due to the time it took to ship spare parts and then to install and test them.
Of course, in order not to get too sad during the time one is left stranded, the ideal would be to have a second E-bike available anyway.
For those who do not already own another bike, given the good prices and offers that sometimes arise when buying online, it would be wise to negotiate with Eskute for the purchase of 2 bikes:
E.g. a top-of-the-line model, flanked by a less expensive one, and perhaps helping with Klarna or other financing.
However, it is thanks to the problems I encountered, which I can fully testify to, that the Eskute Service Team followed me constantly, never giving up. Thank you again.
Francesco // Viareggio ( Italy)

Customer service has been very efficient Jenny seems to be the main contact and has tried to help when we’ve had so many issues with our batteries shame the battery issue cannot be resolved we just want a bike ride without the fear of our battery failing

I ordered the wrong item by not reading the description correctly. Customer Support pointed out my mistake so I could understand where I went wrong but also agreed to send out the correct part which I needed at no extra cost.

The Eskute support team have accurately guided me through two problems with my Polluno Plus.
Their responses to a number of emails were prompt, accurate and successful.