eSIM.net Reviews 2,327

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 487 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting their quick response times and helpfulness in resolving various issues. Many people appreciate the overall service quality and value, often recommending it for international travel due to its reliability and ease of use. However, some people were dissatisfied with the product itself, experiencing issues with eSIM compatibility or functionality, leading to a lack of service. A few customers also mentioned difficulties with the refund process and slow or unhelpful responses from customer service in these specific situations.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and responsiveness... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the fast and intuitive... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick and efficient... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers report that the eSIM products... See more

Refund

Reviewers highlight ambiguous aspects of refund. Many customers report positive experiences, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This esim was really easy to use, we had local calls which we really needed with a different number but WhatsApp etc all worked as normal with my UK number even though my home sim was switched off.... See more

Company replied

Rated 5 out of 5 stars

My wife uses eSim.net every year when she travels to Europe. They have the best priced plans. When she had connection issues while traveling through several countries, customer service promptly helpe... See more

Rated 5 out of 5 stars

First time using an eSIM. Didn’t really know what to expect when buying it. Easy to understand instructions, It pretty much set itself up on my phone with very few questions. I have shared my knowledg... See more

Company replied

Rated 5 out of 5 stars

My experience with eSIM.net always a good one from purchasing to installation gives and easy and smooth path. Also there customer service quick response to any issues you may have from wrong purchase... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Telecommunications Service Provider

About eSIM.net

Written by the company

eSIM.net is the premier UK eSIM store selling travel and UK domestic eSIM plans. We partner with O2, Vodafone and Three to supply their eSIM services. You can order an eSIM online and receive, install and use it instantly.

Our plans are extremely competitive, with an Unlimited Data, Voice and SMS service costing £20 per month. The plans are rolling 30 day, there is no commitment and you can cancel at any time. Unlike other eSIM stores our travel products are "full service". This means that in addition to data, they support voice calls and SMS. In addition they offer 5G service in most countries. Never get caught again not being able to book a restaurant or phone a taxi when you are travelling.

Graphical user interface, text, application, chat or text message

Description automatically generated

eSIMs are here to stay. Apple and other manufacturers will soon release phones that don’t support the old plastic SIM cards. Get a future proof service from eSIM.net.

Buy an O2 eSIM here

Get Support here

Contact us

 

Qr code

Description automatically generated

 


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Vodafone travel e-sim which…

Purchased a Vodafone travel e-sim which is an easy way to save on roaming bills. Can highly recommend the company for immediate delivery of the e-sim and quick and responsive customer service.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Will buy again

Really easy to set up. I loved that I could use the same eSIM while travelling through Europe and the UK. Really affordable option as someone travelling from Canada. Great customer service too. Will be buying again for future trips.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Simple to use and install

Simple to use and install. Support is great and response time to queries is quick.

Great bundles, using this for the second time.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and great value – highly recommend!

I've been a customer with esim.net for over 2 years and have always been happy with the service. The eSIM setup was quick and easy, the coverage was consistently reliable, and the pricing was very fair for what you get. Whenever I needed support, the team was helpful and responsive — Steve even went out of his way to assist me recently. Would definitely recommend to anyone looking for a hassle-free eSIM experience!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

eSim's responsive and proactive customer support

eSim's customer support team is incredible. They responded quickly to my queries and concerns, provided solutions and really made me feel heard and valued as a customer. I recommend using this service if you need a global sim and especially if you need to move from place to place frequently.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Great selection of global eSIM plans

Great selection of global eSIM plans. I purchased the O2 SMS Only Global plan and it activated instantly on my iPhone from abroad. The support team was responsive and helped resolve my questions quickly. Solid service for anyone needing international eSIM solutions.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service - would definitely recommend

I purchased a data only eSIM for my trip to Dubai which has sadly been cancelled due to the unfortunate events taking place in the Middle East. I contacted eSIM.net who replied immediately and agreed to help me with some reimbursement.

For this reason, I would buy from them again when travelling in the future - great customer service with very timely responses.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great deals

Great deals. After purchasing the package, there was an error on my side which I wanted a refund and there was no problem getting it. Also really good feedback from the customer service section.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money

Waste of money. I bought a new sSIM as I needed a new number to create a Google account, but Google says the number has already been used too many times!!

28 February 2026
Unprompted review
eSIM.net logo

Reply from eSIM.net

I am sorry you had problems. Obviously, we have refunded you under our no-quibble money-back guarantee.

Rated 5 out of 5 stars

Most reliable eSIM provider in the UK/Europe

I had a great experience using this eSIM while traveling in the UK. Activation was quick and straightforward, and I was connected within minutes of landing. The coverage was excellent throughout London and during trips outside the city, with fast and reliable data the entire time. It saved me the hassle of buying a local SIM card or dealing with roaming fees. Everything worked exactly as expected — simple, convenient, and dependable. I’ll definitely use this service again on future international trips.

25 January 2026
Unprompted review

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