This esim was really easy to use, we had local calls which we really needed with a different number but WhatsApp etc all worked as normal with my UK number even though my home sim was switched off.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife uses eSim.net every year when she travels to Europe. They have the best priced plans. When she had connection issues while traveling through several countries, customer service promptly helpe... See more
First time using an eSIM. Didn’t really know what to expect when buying it. Easy to understand instructions, It pretty much set itself up on my phone with very few questions. I have shared my knowledg... See more
Company replied
My experience with eSIM.net always a good one from purchasing to installation gives and easy and smooth path. Also there customer service quick response to any issues you may have from wrong purchase... See more
Company replied
Company details
About eSIM.net
Written by the company
eSIM.net is the premier UK eSIM store selling travel and UK domestic eSIM plans. We partner with O2, Vodafone and Three to supply their eSIM services. You can order an eSIM online and receive, install and use it instantly.
Our plans are extremely competitive, with an Unlimited Data, Voice and SMS service costing £20 per month. The plans are rolling 30 day, there is no commitment and you can cancel at any time. Unlike other eSIM stores our travel products are "full service". This means that in addition to data, they support voice calls and SMS. In addition they offer 5G service in most countries. Never get caught again not being able to book a restaurant or phone a taxi when you are travelling.
eSIMs are here to stay. Apple and other manufacturers will soon release phones that don’t support the old plastic SIM cards. Get a future proof service from eSIM.net.
Contact info
United Kingdom
- info@esim.net
- esim.net
4.5
Excellent
2K reviews
Replied to 68% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good support
19 November 2025
Unprompted review
Customer Service was very reaponsive
My SIM card was locked by my carrier and so I was unable to use the service but eSIM.net was super responsive via email and worked with me to sort it out.
13 August 2025
Unprompted review
Great service
I apreciate everything about the service! Fully recomended 😊😊
22 October 2025
Unprompted review
I Ask for refound and i never get my…
I Ask for refound and i never get my money back. Please avoid these scammers
23 October 2025
Unprompted review
Reply from eSIM.net
It appears that your handset does not support an eSIM. We supplied a perfectly good working eSIM and had to pay the network for this.
However, please be assured that we always refund if the customer is not happy under our no-quibble money-back guarantee.
I apologise that it took a few days to process this refund.
Oh my god!
So, it was working fine in UK prior to leaving for Australia. After a week the UK sim did not work primarily for 2FA.
After a day trying to sort they proudly gave me a new sim with a new number. No use what so ever for the 2FA already set up by me with all the government apps, banking apps and everything else. I am so annoyed and frustrated. Ok, they gave me a part refund. This doesn’t make me feel any better. I now have to phone up each 2FA liked app to resolve at great expense to me and of course the time.
I will stop ranting now.
15 November 2025
Unprompted review
Reply from eSIM.net
I am extremely sorry you had problems. We gave you a full refund and not a partial refund. Our no-quibble money-back guarantee covers full refunds.
Fantastic easy to instal and get going
Fantastic easy to instal and get going. Just be mindful of the locations you’re using as it can chew up data pretty quick ( I learnt from experience !)
The help service is spot on and accommodating.
We mainly use in UK and Europe and US with ease and economical.
14 November 2025
Unprompted review
I couldn't recommend more highly
I couldn't recommend more highly. When purchasing a sim card for travel, my phone was not compatible with the product. E sim.net refunded my purchase quickly through their excellent customer support. I would highly recommend.
13 November 2025
Unprompted review
Reply from eSIM.net
Hi Chris,
Thank you so much for your wonderful review. It's great to hear that our customer support was able to assist you promptly when you faced compatibility issues with your sim card.
Your recommendation means a lot to us. We're committed to ensuring a smooth and enjoyable experience for all our customers, and it’s reassuring to know we could make that happen for you.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Regards,
eSIM
Reply from eSIM.net
Hi Customer,
Thank you for sharing your thoughts about the quality and reliability of our communication. It’s wonderful to hear that you had a positive experience!
We strive to ensure that our services meet high standards and it's great to know that you found our communication effective. Your feedback reinforces our commitment to providing excellent service.
If you have any more details to share or need further assistance, feel free to reach out to us at support@esim.net.
Regards,
eSIM
Great support team!
I didn't do enogh research and i purchased an eSIM even though my phone doesn't support it. They agreed to give me my money back which was very nice from them!
9 November 2025
Unprompted review
Reply from eSIM.net
Hi Nadja,
Thank you for sharing your experience with us. We totally understand how easily misunderstandings can occur when it comes to technology, and we're glad that we could assist you with the refund process. It’s reassuring to know that our team was able to support you in this situation.
Your feedback is valuable to us, and it encourages us to continue providing the best service possible. If you ever decide to explore eSIM options again or need more information, please feel free to reach out.
If you have any other questions, don’t hesitate to get in touch at support@esim.net. We're always here to help!
Regards,
eSIM
Easy to purchase
Easy to purchase. Waiting on refund as phone not compatible. Excellent customer service
30 October 2025
Unprompted review
Reply from eSIM.net
Hi Sharon
Thank you so much for your feedback! I'm glad to hear that you found the purchasing process easy and that our customer service met your expectations.
I'm sorry to hear that your phone was not compatible and that you're waiting on a refund. We understand how important it is for you to resolve this matter quickly, and we appreciate your patience.
If you need any further assistance or have any more questions, please don't hesitate to reach out at support@esim.net.
Regards,
eSIM
It's good signal.
1 October 2025
Unprompted review
Reply from eSIM.net
Hi Karen,
Thank you so much for sharing your experience! We're glad to hear that you're satisfied with the signal quality.
Providing reliable connectivity is important to us, and it’s wonderful to know that you’re benefitting from it. If there's anything more we can help you with or if you have any questions, please feel free to reach out.
Regards,
eSIM
It was great
9 May 2025
Unprompted review
Reply from eSIM.net
Hi Jayden,
Thank you for your brief but enthusiastic feedback! We’re glad to hear you had a great experience with us.
If there's anything specific that you enjoyed or if you need assistance with anything further, feel free to reach out. We're here to help you in any way we can.
Regards,
eSIM
works but have some issues
My experience with this service has been a roller coaster ride. First, after paying, it took them almost 6 hours to send the product by email, even though the website said it was immediate delivery. I canceled my order, and when I did, the eSIM arrived in my inbox, but it no longer worked because I had canceled the order. So, I waited for the refund and bought it again. This time it arrived immediately and allowed me to add the eSIM to my cell phone. It worked for four or five days, but now it doesn't work when I receive a call and I have no signal. I bought a plan that supposedly allowed calls and texts in the area where I am, and now they tell me that I have to wait until the next billing date on December 1 to reactivate the service. I want to continue using the service to receive messages, but it won't let me.
5 November 2025
Unprompted review
Reply from eSIM.net
I am sorry you had a glitch, but it is good that your eSIM is now fully working.
Lost signal and account
This is my third time I got some problems with my ESIM. I’ve lost all my data and my signal as well in a specific country which is not covered to my plan. Then contacted the support team for the issue. And STEVE helps me out about that matter. That’s why I always recommend this to my friends to use this app. Thank you once again!
6 November 2025
Unprompted review
Reply from eSIM.net
Hi John,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the difficulties you faced with your eSIM, particularly the loss of data and signal in a country not covered by your plan. It's understandable how frustrating that situation can be.
I'm glad to hear that Steve from our support team was able to assist you. Our team strives to help customers navigate these challenges, and it's wonderful to know that his efforts made a positive impact for you.
Your recommendation means a lot to us, and we appreciate you sharing that with your friends. Should you need any further assistance or have more details to share, please don’t hesitate to reach out to us at support@esim.net.
Regards,
eSIM
Good Effort Resolving Issue
Staff made a real effort to resolve my SIM card issue. Prompt in their communications with me.
5 November 2025
Unprompted review
Reply from eSIM.net
Hi Dale
Thank you for sharing your experience with us. We're glad to hear that our staff could effectively address your SIM card issue and that you appreciated their prompt communication.
Resolving issues is a top priority for us, and it's encouraging to know that our efforts made a positive impact on your experience.
If you have any more questions or require further assistance, please don't hesitate to reach out.
Regards,
eSIM
Great customer service
Great customer service. Very responsive and helpful
2 November 2025
Unprompted review
Reply from eSIM.net
Hi Thomas,
Thank you for your kind words about our customer service! It's wonderful to know that you found our team responsive and helpful during your experience.
We strive to provide support that meets our customers' needs, and it seems we hit the mark for you. If you have any more questions or need assistance in the future, please don’t hesitate to reach out.
Regards,
eSIM
By some margin the cheapest USA data…
By some margin the cheapest USA data only esim I have found. Great customer service. Nothing to fault them to be honest a really good eSim provider.
1 November 2025
Unprompted review
Reply from eSIM.net
Hi Mark
Thank you for your kind words and for taking the time to share your experience with us. It's great to know that you found our eSIM to be the most affordable option for USA data.
We're also pleased to hear that our customer service met your expectations. We strive to ensure our customers have a smooth experience, and your feedback reinforces our commitment to providing excellent service.
If you have any further questions or need assistance, feel free to reach out to us at support@esim.net.
Regards,
eSIM
Reliability Of eSIM.net
Reliability
We had great coverage with eSIM.net and was very reliable even in remote areas which you need when traveling in Europe. The cost of buying there eSIM is a very competitive price and easy to install your phone.
I do not hesitate in recommending using eSIM.net
Graeme Ward.
20 October 2025
Unprompted review
Reply from eSIM.net
Hi Graeme,
Thank you for your wonderful feedback! We're really glad to hear that you had great coverage and found our service to be reliable, even in remote areas during your travels in Europe.
We strive to offer competitive pricing and a simple installation process, so it’s fantastic to know that you found it easy to set up your eSIM. Your recommendation means a lot to us!
If you have any further questions or need assistance, please feel free to reach out to us at support@esim.net.
Regards,
eSIM
Good enough
Used the eSIM in South Africa
Worked seamlessly except 5G seems a bit slow
24 October 2025
Unprompted review
Reply from eSIM.net
Hi Ish,
Thank you for sharing your experience with us! We're glad to hear that the eSIM worked seamlessly for you in South Africa.
We appreciate your feedback regarding the 5G speed. It’s important to us that our customers have the best possible experience, and we are continually working to improve our services.
If you have any more details or if there's anything else we can assist you with, please feel free to reach out to us at support@esim.net.
Regards,
eSIM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.