Holafly was easy to purchase with the selected countries being USA,Canada & Mexico ( only required the first 2). Easily setup and once landed the data come into effect. Worked throughout my trip wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was unsure about switching esims and being charged from my local carrier or being charged extra from Holafly when using my phone but everything went very smoothly with no extra charges. 3 phones wer... See more
I've used other eSIMS in the past. Holafly is my preferred eSIM now because my experience with them during my trip to China was great. I was able to access my social media accounts even inside the tou... See more
Pretty easy to use. Having never used an eSIM before, I thought I’d need to be using a different phone number but this was not the case. It was more convenient to use than my EE account which not only... See more
Company details
- #1 of 7 best companies in Telecommunications Service Provider
About Holafly
Written by the company
Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.
Features:
- Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
- Holafly has an App so you can manage and monitor your eSIM.
- Multi-operator coverage in many countries.
- Unlimited data plans.
- Top up extra days or data.
Support:
Headquarters:
2 Dubling Langings,
North Wall Quay, Dublin 1, Dublin, D01 V4A3
Legal name:
HOLAFLY LIMITED
Contact info
North Wall Quay, Dublin 1, Dublin, D01 V4A3, D01 V4A3, Dublin, Ireland
- WhatsApp: +16613848482
- help@holafly.com
- esim.holafly.com
4.7
Excellent
97K reviews
Asks customers to review
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Great experience overall
Easy ordering process, eSIM installed easily and worked perfectly throughout my trip.
3 June 2026
Unprompted review
Was able to utilise all required data…
Was able to utilise all required data whilst on esim but not make calls. Will gladly use this system again just have to sort out calls
9 June 2026
Unprompted review
Easy multi country Plan
Great service that offered a seamless internet connection through my whole trip in Italy, Switzerland, Netherlands, Spain, Georgia, China (mainland, surprisingly!) and Hong Kong.
Once the e-sim started working (a bit tricky) I had no more issues with internet anywhere 👍
12 May 2026
Unprompted review
Just extremely helpful
Just extremely helpful, responsive and knowledgeable. Everything worked so well and so quickly.
12 June 2026
Holafly eSim worked perfectly
We used the Holafly eSIM for our trip to Europe.
It covered all three countries in one eSIM.
Unlimited data and very reasonable price.
We will definitely use them again.
26 May 2026
Unprompted review
kristine helped me swiftly
13 June 2026
Great eSims & Service
Reasonably priced eSims that are reliable and their customer service is very good. My second phone I didn't realize didn't have eSim capability and they without hesitation refunded me my second eSim! I've used them before and will continue too.
4 June 2026
Unprompted review
The process was quick
The process was quick. Santiago was friendly and helpful
12 June 2026
Unprompted review
Premium Internet Package
I tried getting an internet package in France. The service was excellent, the customer service was very responsive, the subscription was at a great price, and getting the service was very smooth, taking no more than 3 minutes after payment.
19 May 2026
Unprompted review
It was so easy to complete the…
It was so easy to complete the purchase, and staff was very helpful and explained everything in simple wording.
Will most definitely use again and recommend.
12 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Be aware that you may not even be able…
Be aware that you may not even be able to use their eSIM if your phone is sim locked, which they don't bother to tell you before purchasing a plan.
12 June 2026
Unprompted review
Reply from Holafly
Hello Tara, I'm Maria,
Thank you for sharing your experience. We’re truly sorry for any confusion at the moment of purchase. We know how important it is to have a smooth connection when you're traveling.
For this reason, it’s essential that your device is carrier-unlocked for the eSIM to work. While we mention this requirement on our site, we understand it’s a detail that can be overlooked while planning a trip.
That being said, I’ve sent you a private message so we can look into your case and provide you with the support you need.
Maria Orjuela - Customer Care, Holafly
Very easy to install
Very easy to install. Good network coverage and speed. I can absolutely recommend!
11 June 2026
Absolutely rubbish
Absolutely rubbish. Went to Italy enables the SIM had 5g but pages were loading sooooo slowly. Switched back to my regular Vodafone UK SIM and the same pages worked fine. It installed easily but was so painfully slow I didn't bother using. Waste of time
12 June 2026
Unprompted review
Reply from Holafly
Hello Alex, this is Adraine from Holafly. Please accept our apologies for the poor data speeds you experienced during your time in Italy. We understand your disappointment, especially since the eSIM installed easily but failed to provide the high-speed performance you expected. We want to investigate what went wrong with your connection profile. We have just made a request for more information on our platform so we can assist you further; please check your messages here at your earliest convenience.
Best regards,
Adraine Harris
Customer Care Specialist.
Emma and Emmanuella were very very…
Emma and Emmanuella were very very nice, they helped me a lot!!!
12 June 2026
Horrible
Horrible, do not use. They’re no help and have me waiting for hours.
12 June 2026
Unprompted review
Reply from Holafly
Hi Xavier, this is Adraine from Holafly.
I sincerely apologize for the experience you've had and for the delay in receiving the support you needed. We understand how important it is to receive timely assistance, especially when issues arise during your travels.
We would like to take a closer look at your case and work toward a resolution as quickly as possible. To do so, we have sent you a request for additional information through this platform. Please check your inbox at your earliest convenience so we can continue assisting you.
Thank you for your patience and understanding.
Sincerely,
Adraine Harris
Customer Care Specialist
Maria helped me pick the right plan!
Maria helped me pick the right plan for my trip and even got me a little discount. Very nice as well
12 June 2026
Unprompted review
Very easy to purchase from this…
Very easy to purchase from this company, esim was so easy to load, and worked great throughout our trip to France.
28 May 2026
Unprompted review
No Signal. No Panic. 📶✏️
Title: No Signal. No Panic. 📶✏️
Holafly’s 24/7 support is worth its weight in data. Williams from tech support was prompt, patient, and knew exactly what he was doing. What was heading towards a technical doodle of confusion became a two-minute fix. Excellent service, excellent human. Give the man a raise.
12 June 2026
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