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Company details

  1. Telecommunications Service Provider

Written by the company

ConnectedYou is a global Travel eSIM connectivity provider. Travellers can now stay connected anywhere, eliminating the need for hunting for local SIM cards or paying huge roaming fees. eSIMs are available for 150+ countries including Europe, United States, UAE, United Kingdom, Turkey, Japan, India, Singapore, Thailand, South Africa, Italy, France, etc. ConnectedYou eSIMs allow high speed data without throttling or data speed limits. The eSIM works with all apps like Uber, email, maps, social media, streaming & more and mobile hotspot is allowed as well. ConnectedYou offers a robust 24/7 support and has a strong refunds policy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to use, great price

Easy to use, good coverage in Sydney.

23 January 2026
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Joonas,

Thank you for your review! We’re glad you found our service easy to use, well-priced, and that the coverage worked great in Sydney. We appreciate your feedback and hope to support you again on your future travels!

ConnectedYou Travel eSIM Support Team!

Rated 5 out of 5 stars

Love it

Love it ! I dont think my trip would have been successful without connectedyou.
Great customer service and great price.
Highly recommend

27 November 2025
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Kanika,

Thank you very much for taking time and sharing your review! We’re delighted to know you had a good experience with our eSIM. Your feedback is truly appreciated and motivates our team to continue delivering the best possible experience.

We look forward to assisting you again on your future trips!

ConnectedYou Travel eSIM Support Team

Rated 1 out of 5 stars

All Lte signal along the route in…

All Lte signal along the route in Hokkaido during 5-10 Dec 25.

5 December 2025
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Wongwuto,

Thank you for your review. At times when travelling between cities in Japan, network coverage can vary and devices may switch between 5G and 4G/LTE depending on availability. We’re glad your eSIM stayed connected on LTE/4G when 5G was not available in that area throughout your journey.

We also genuinely appreciate your continued trust in us over your many trips, and we noticed that you’ve made 10+ purchases with us over time. We truly value your loyalty and hope you’ll continue choosing our services for your future travels as well.

ConnectedYou Travel eSIM Support Team

Rated 5 out of 5 stars

Install without an app - easy top-up

Easy to download and install without an app, with excellent data connectivity and top-up functionality. Highly recommended!

18 October 2025
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Veli,

Thank you so much for your kind review! We’re delighted to hear that the eSIM was easy to install and that you enjoyed excellent connectivity and smooth top-ups. We truly appreciate your recommendation and look forward to supporting you on your future trips!

ConnectedYou Travel eSIM Support Team

Rated 5 out of 5 stars

Great eSIM

A bit of a glitch to activate the manual code for Android but the chat with the customer support was quick and smooth

25 October 2025
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Vera,

Thank you for sharing your experience! We’re glad to hear that, despite the small glitch during manual activation on Android, our support team was able to assist you quickly and smoothly. We appreciate your feedback and look forward to supporting you on your future travels!

ConnectedYou Travel eSIM Support Team

Rated 4 out of 5 stars

Made my travel experience easier

21 August 2025
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Amanda,

Thank you so much for your review! We’re really glad to hear that our eSIM made your travel experience easier. We appreciate your kind words and hope to support you again on your future trips!

ConnectedYou Travel eSIM Support Team

Rated 5 out of 5 stars

Easy, Support & Great Network

Easy to use, Simple payments, great dashboard + continued service during, post and while using. I encourged 1 small issues which was fixed in minutes. exceptional

29 August 2025
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Tim,

Thank you so much for your wonderful review! We're delighted to hear that you found everything easy to use - from the payments to the dashboard - and that your service experience was smooth throughout. We’re also glad the small issue you encountered was resolved within minutes. We truly appreciate your feedback and your kind words!

ConnectedYou Travel eSIM Support Team

Rated 5 out of 5 stars

It was my first time using ESim

It was my first time using ESim. I saw the add in the airport and it was both easy, good trust and worked well 👏

23 October 2024
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Hestenge,

Thank you so much for sharing your experience! We're delighted to hear that your first time using an eSIM went smoothly, and that you found it easy, trustworthy, and reliable. We truly appreciate your kind words and look forward to supporting you on your future trips! 👏

ConnectedYou Travel eSIM Support Team

Rated 5 out of 5 stars

Easy process and it just works

Easy purchase process, easy installation, and it just works

1 August 2025
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Rami,

Thank you so much for your review! We're glad to hear that the purchase process and installation were easy, and that everything worked smoothly for you. We truly appreciate your feedback and look forward to supporting you on your future travels!

ConnectedYou Travel eSIM Support Team

Rated 5 out of 5 stars

Travelling from Europe to US

From Europe and travelling in US. First all the settings didn’t go correctly but with a great support from ConnectedYou everything worked well and I was saving a lot of money when roaming with connectedyou esim.

10 June 2025
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Matti,

Thank you so much for your review! We're glad to hear that although the initial settings didn’t go through correctly, our support team was able to assist you and get everything working smoothly. We're delighted that your ConnectedYou eSIM helped you save significantly on roaming during your travels in the US. We truly appreciate your feedback and look forward to supporting you again on your future trips!

ConnectedYou Travel eSIM Support Team

Rated 5 out of 5 stars

Simple

Simple, easy to use and value for money.

17 February 2025
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear John,

Thank you for your review! We're glad to hear it was simple, easy to use, and great value for money. We appreciate your feedback and hope to support you again on future trips!

ConnectedYou Travel eSIM Support Team

Rated 5 out of 5 stars

Travel friendly and Super easy

Loved how simple this was..! I recently used an eSIM for my trip abroad, and I couldn’t be happier with the experience! Activation was quick and hassle-free. Super easy and totally worth it. Highly recommend for any traveler..

6 February 2025
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Riya,

Thank you so much for your wonderful review! We're delighted to hear that activation was quick and hassle-free, and that you had such a smooth experience using our eSIM during your trip. We truly appreciate your recommendation and look forward to supporting you again on future travels!

ConnectedYou Travel eSIM Support Team

Rated 5 out of 5 stars

It was a seamless experience

It was a seamless experience! The activation process was quick, and I was connected within minutes. It was indeed a very simple experience from ordering to installing & using the eSIM. A great alternative to physical SIM cards—super convenient for travelers. Would recommend it and use it again for my next trip!

23 January 2025
Unprompted review
ConnectedYou logo

Reply from ConnectedYou

Dear Vineeth,

Thank you so much for your review! We're glad to hear the activation was quick and the whole experience - from ordering to using the eSIM - was seamless. We appreciate your recommendation and look forward to supporting you on your next trip!

ConnectedYou Travel eSIM Support Team

Show reviews in all languages. (16 reviews)

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