Easy renewal. I have been using ESET for years. Please check the most recent products before you renew your existing licence because there may be a better deal amongst the new ones! I did renew a bit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent virus checker , virus attacks are a thing of the past since moving over to the ESET system. Secure and reliable with a dedicated help desk, who can actually speak with, Amazing. The onl... See more
Company replied
When I first encountered ESET I was living and working in Hong Kong and the system was set up by the in house techies. I found the software to work satisfactorily and were I to hit a problem I w... See more
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We have been with ESET for several years and have always felt fully protected. Renewal has previously been through an agent but he has now retired and asked us to renew directly with ESET. We did this... See more
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Company details
Written by the company
ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee.
As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.
Any questions just call us on 01202 405405 (Mon - Fri, 08:30 - 17:30).
Contact info
Third Floor, Ocean 80, 80 Holdenhurst Rd, , BH8 8AQ, Bournemouth, United Kingdom
- 01202405405
- CustomerServices@eset.co.uk
- eset.com/uk
4.4
Excellent
9K reviews
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I already have set on 2 of my devises…
I already have set on 2 of my devises and I am very happy with them
18 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you are very satisfied with our product on your devices. We appreciate you taking the time to share your positive experience with us! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Get Eset for protection and a reliable Service
I am not so young. so not very confident with electronics but I find Eset reliable and accessible whenever I am uncertain or anxious
17 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your experience. We're happy to hear that you find our product reliable and accessible, especially when you feel uncertain. It's great to know we can provide that support. Thanks for your feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Resolved my problem within minutes.
Resolved my problem within minutes.
17 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that we could resolve your problem so quickly. Thank you for sharing your positive experience with us! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
Your review is greatly appreciated! We're glad you had a positive experience with ESET! Your input is important to us, and we’re committed to making necessary improvements. Please do not hesitate to reach out and let us know if there is anything we can do better. You can contact us by calling 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/.
Geri Moore
Customer Support Specialist
Although technically
Although technically, the product is still excellent and well respected in the industry, as a long time home user with multiple appliance coverage (8 for family), I was very dissappointed by the renewal cost of the licence compaired to that of new users. I paid £10 more for my mid range product compared to a new user offer for the top end product.
Pricing for loyal users, over 25 years in my case, could be better.
7 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your long-term loyalty. We are sorry to hear about your renewal experience and that the pricing did not meet your expectations. We value your feedback and will share it with the relevant team. Thank you for taking the time to share your thoughts. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Extortianiate charges
On 2.5.24 you charged me £61.30 to purchase a 2 year software licence. This time around on 2.5.26 you charged £110.48 apparently for purchasing the same service. How can you possibly justify such a steep increase in charges. Do not expect me to purchase a further software licence, particularly if you make a further increase in charge.
2 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you bringing this billing discrepancy to our attention. We acknowledge your concern regarding the price increase for your software license renewal. After investigating this matter thoroughly to understand the reason for the difference in charges it shows you upgraded your licence in 2025 to a higher product. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I have been using ESET for years
I have been using ESET for years, it is so simple to use yet its detection engine is top notch.
ESET uses a whole lot less system resources than some of the alternative big name virus protection apps and I will continue to use it for years to come.
Keep up the good work ESET team.
16 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you find our product simple to use and effective. It's great to know that ESET's efficient use of system resources meets your needs. We appreciate your continued support. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Very pleased with the srevice
15 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're very happy to hear that you were pleased with our service. Thank you for your positive feedback; we appreciate it! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Becoming increasingly technically…
Becoming increasingly technically unable to deal with. Surely a security system should control login procedures such as passwords etc which has now been removed. I only renewed because the alternative could be far worse.
15 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your feedback and regret you're finding our system technically difficult. Your insights are valuable as we work to improve our system. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Excellent product and easy fast access…
Excellent product and easy fast access to support if required.
15 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you find our product excellent and that our support is easily accessible. Thank you for your positive feedback; we appreciate it a lot! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our service gave you reassurance and value. We appreciate you taking the time to leave us such positive feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Very complicated to cancel your…
Very complicated to cancel your subscription and useless for those with IOS system.
14 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your feedback and apologize for the difficulty canceling and the trouble with iOS. If you still wish to cancel please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
great service
14 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
Thank you for your review, we are happy to hear you had a positive experience with ESET! If there is anything we could do better please do not hesitate to reach out and let us know. You can contact us by calling 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/ .
Geri Moore
Customer Support Specialist
Efficient software
I had an evaluation of my connection done by a software engineer who advised that ESET is one of the most efficient, so I renewed my contract. All very smooth.
2 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that the evaluation of your connection went smoothly and influenced your decision to renew your contract. We appreciate you sharing your positive experience with us. Thank you! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're glad you feel secure with our coverage. Thank you for your positive feedback; we appreciate it greatly! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Excellent and very professional.
Excellent and very professional.
Just spent a nightmare with a previous company. What a relief and back to normal wifi & VPN. Thank you
2 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our team provided excellent and professional service! It's great to know we could resolve the issues you experienced with your previous provider and restore your wifi and VPN to normal. Thank you for your positive feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Excellent customer service
All staff were very patient, helpful and courteous. Their technical support engineer even contacted me the following day to see if all my questions had been answered. Their customer service is excellent.
26 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you taking the time to share your feedback. We're happy to hear that our staff was patient, helpful, and courteous. It's great to know our technical support was excellent and followed up to ensure all your questions were answered. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Waited for several weeks and left…
Waited for several weeks and left messagesfor them to call me to arrange a transfer which did not happen. Eventually I called them and it was very straight forward.
24 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you bringing this to our attention. We're sorry that arranging your transfer took longer than expected and that you needed to call us. We'll review our processes to improve our responsiveness. Thank you Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you find our software great and appreciate that it doesn't impact your computer's performance. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Good Tech support
Surprised that if I'd renewed online from the email reminder, I would've paid more than I actually ended up doing, because I'd phoned up for technical assistance and ended up paying less.
30 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you bringing this to our attention. We're glad you received a better rate by contacting us for assistance. We'll look into the online renewal pricing to ensure accurate and consistent information is provided. Thanks for your feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
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