esdrom.ro Reviews 3

I sent my scooter for repair, and they managed to order a new one and have it shipped to me. Good service

I sent them a Philips espressor to repair as they are the only Philips official service partner in Romania. They charged a huge sum for repair (aprox half price of a new machine) because the machine was out of warranty (aprox 2 and half years old, domestic use).
I accepted the price thinking they are professional and skilled to do the repairs and also offer guarantee for the intervention.
I took the espressor back and after few days of use it crashes again. I sent it back to them and they report a new defect which they have not seen at first intervention. They can not explain how it happened but don't accept any mistake from their side and charge me again for this new repair.
They don't care about written guarantee they have given after 1st intervention.
This seems to be a fraud for me, what is the meaning of a guarantee if it's not respected.
I reported them to ANPC, but otherwise avoid them, better buy smth new than to repair at their shop

I sent my Xiaomi Mi 10 5G EEA for service at ESD ROM , an official Xiaomi authorized service center in Romania, due to network instability and performance issues. The device was under warranty .

When I returned from the repair, the phone was seriously damaged :

Totally unstable network

Hardware malfunctions (presumed damaged motherboard)

New problems not present before the surgery

🔇 Despite numerous reminders via email and PEC, I have never received any concrete response from ESD ROM or its management .
The behavior has been one of total silence and complete negligence , despite the obligation to guarantee a compliant after-sales service.

📌 Serious violations:
Directive 2019/771/EU – art. 11 : warranty assistance must be free, effective and timely . Here, the damage has been increased , not resolved.

Romanian Civil Code – art. 1.270 et seq.: breach of contract, aggravated by hidden defect caused by the repairer .

Directive 2005/29/EC – unfair commercial practice : unjustified refusal to respond or propose solutions to the consumer.

Breach of the duty of professional diligence (art. 5, Dir. 2005/29/EC).

⚖️ Favourable EU case law:
CJUE, C-65/09 and C-87/09 (Weber and Putz): if the repair is not effective, the consumer can ask for replacement or reimbursement.

CJUE, C-32/12 (Duarte Hueros): even the authorised assistance is liable for the failure to repair.

Italian Civil Court, Section III, Sentence No. 18491/2016: the assistance centre is liable if it aggravates the damage or does not restore functionality.

📌 ESD ROM has ignored all my communications, causing technical and financial damage without offering any form of remedy or contact.
As an authorized Xiaomi center, their conduct is unacceptable.

I absolutely advise against entrusting your devices to ESD ROM. A worsening repair is equivalent to damage, not service.