EscapeSIM Reviews 

75
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note that the mobile plans are very affordable and offer exceptional value for money during international travels across multiple countries. Travelers mention that the digital installation process is remarkably simple, fast, and works reliably to keep them connected everywhere they go. Some reviewers were not happy with understanding complex terms or handling specific device compatibility during initial setup. People also noted occasional minor issues with network connectivity or signal stability during their trips abroad. A few users experienced temporary difficulties before receiving prompt and helpful assistance from the responsive customer support teams.

What people talk about most

User experience

People report positive experiences with user_experience, highlighting that the setup is quick, simple, and... See more

Product

Consumers find the product to be an excellent, cost-effective, and affordable eSIM with variable choices and... See more

Service

Users describe positive interactions with service, highlighting great overseas performance, fast internet,... See more

Price

Reviewers express great satisfaction with the price, highlighting the affordable and competitive rates... See more

Value for money

Reviewers highlight positive aspects of value_for_money, describing the product as an extremely reliable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very cost effective SIM which I purchased for myself and also made various purchases for a group of friends. Had a small issue within a few days of activating the SIM which was fixed very very quickly... See more

Rated 5 out of 5 stars

I’ve used EscapeSIM several times now and I’ll continue using them: - value for money - great after sales service (lost wifi in the middle of a download, the email response was very quick) - zero... See more

Rated 5 out of 5 stars

I struggled with old SIM out and new SIM in, years ago before eSIMS arrived to confuse me even more. I faced new terms of which I couldn’t understand. Eg: Allow Cellular Data Switchin... See more

Rated 5 out of 5 stars

Bought an e-sim and set it up for my husband just before he went overseas and it worked fine , he had an issue (user error) and Tom was straight on helping us. Tom couldn't do enough to help us. Hig... See more


Company details

  1. Mobile Network Operator

Written by the company

Your 100% Australian-owned eSIM provider with prepaid plans covering over 170+ countries – making it easy to escape.


Contact info

4.8

Excellent

TrustScore 5 out of 5

75 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(75)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My go-to e sim when travelling

My go to e sim when travelling ! So easy to set up. I landed in London and was able to quickly set up my sim at the airport!! I purchased the sim that covers UK and EU countries almost 1 month on I’m still travelling and it’s still going strong. With Escape sim I never have to worry about turning off my data it last forever ! Highly recommend !!!

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Service and reliability is 100%

Service and reliability is 100%. Have had no issues in Cambodia, internet consistent. Easy to set up and use. Tom is always on hand for any questions - only one I had was that I forgot to put data roaming on, something I was told already and Tom was ever so patient. I will always use this service when I travel. Thanks Tom

29 January 2026
Unprompted review
Rated 5 out of 5 stars

EscapeSIM has been great

EscapeSIM has been great for the month in Europe. No issues between countries, really fast connection and will be using it on my next trip for sure!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

EscapeSIM was really easy to use and…

EscapeSIM was really easy to use and didn’t have any troubles connecting while away on holidays. Traveled to Dallas, Germany, Austria and Italy- perfect and reliable internet. Will definitely be using this again!!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

eSIMs - I was Clueless on Setup & Usage …

I struggled with old SIM out and new SIM in, years ago before eSIMS arrived to confuse me even more.
I faced new terms of which I couldn’t understand. Eg:
Allow Cellular Data Switching,
Default Voice Line,
Data Roaming and what topped it all was:
eSIMs don’t make Calls !!! (So why would I want one- as I intend to make Calls.)

So escapeSIM was recommended by an Aussie mate, so I contacted the Help Line.

I received very helpful replies to my many questions from Tom, who I figured out because of his step by step detailed replies, that he either owned the escapeSIM business or he was the Manager of the Helpline staff showing them how look after Customer queries.

Having landed in Melbourne, I pushed the option buttons as Tom advised and IT ALL WORKED. I made calls and did all things I usually did back in my home country.

As a Pensioner I thoroughly recommend this eSIM company, not only because of their competitive pricing but because of their excellent Customer Helpline service.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

I used escape sim in Bali

I used escape sim in Bali, the set up process was so quick and easy to understand, and the team at escape sim were quick to help with any questions I had, I will be using them again.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Travels in Japan

I bought this on the first day of my trip to Japan. Within minutes I was connected and online. Throughout the trip, I had no issues with the data or reception. I would highly recommend it to others and use it again.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

A friend recommended them to me

A friend recommended them to me. I had a small problem initially setting it up the first time I used it (which was my error). They were quick to respond and assist. Reliable and such good value. Saved heaps on roaming costs and being an Australian operation increased my trust. Thumbs up !
I'll be using them for all future travel

10 June 2025
Unprompted review
Rated 5 out of 5 stars

So easy and reliable

EscapeSIM made travelling to Japan and the States a breeze. Setup was quick, and I had fast, reliable data the whole time, no SIM swapping or hunting for Wi-Fi. It worked instantly in both countries and saved me heaps on roaming fees. Highly recommend for stress free travel!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and Effortless eSIM Experience in Japan!

I recently used EscapeSIM during my trip to Japan and couldn't be more pleased. The setup was incredibly simple – just scan the QR code, and I was connected within minutes. The connection was fast and stable throughout my stay. I will definitely be using EscapeSIM again in the future.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Absolutely fantastic value. It's done exactly what I needed and gave me internet while abroad that's not at an extortionate price like many providers out there. Order, email sent instantly with QR code, scan on phone, internet is on. Perfect. I've been and currently am using their eSims in Asia - Vietnam, Thailand, Singapore, Malaysia, South Korea - for the last 5 months. I have been extremely impressed. My Asian adventure ends today, and I've just ordered their EU eSim for the final leg of my trip. I hope it works as well as it does out in Asia.

Highly recommended.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Used for Japan

Used for Japan. Easy to use, was no problem with mobile internet. Only one moment that the provider is some Chinese operator (maybe Hong Kong).

18 April 2025
Unprompted review
Rated 2 out of 5 stars

TikTok doesn't work

eSim mostly worked fine but if you use TikTok don't get this sim as TikTok is blocked. The sim is based in Hong Kong where TikTok is banned.

14 April 2025
Unprompted review
EscapeSIM logo

Reply from EscapeSIM

Hi Stella,
Thanks for your feedback and for choosing EscapeSIM.

We’re glad to hear the eSIM mostly worked well for you. Regarding TikTok access — as noted in the product details, this particular eSIM is provided by a Hong Kong carrier, where TikTok is currently restricted. We always aim to be transparent with our provider information to help customers choose the best option for their needs.

If TikTok access is essential for your travel, feel free to reach out to our team — we have other regional eSIMs that don’t have the same restriction and would be happy to recommend a better fit for your next trip.

Thanks again for your support!

EscapeSIM Team

Rated 2 out of 5 stars

Bought two Sims l, both stopped working before hitting the limits.

Bought two esims. The first one should include 3GB to Chile, but it stopped working before that. The second one included an additional 2GB and also stopped working in a day, even though I was travelling in the Atacama desert with limited access or use (after all I was enjoying the desert and not really surfing the web most of the time). In any case it also stopped working quite fast. Fortunately I cached the Google maps otherwise I might have been in trouble.

29 March 2025
Unprompted review
EscapeSIM logo

Reply from EscapeSIM

Hi Daniel,

Thank you for your feedback, and we're really sorry to hear about your experience.

This definitely doesn't sound like the reliable service we aim to provide. eSIMs should last for their full data allowance, and we take situations like this seriously. It's possible there was a configuration issue or a connectivity problem in the region, especially in remote areas like the Atacama Desert, but we'd love the opportunity to investigate further.

Could you please reach out to our support team at https://escapesim.com.au/contact-us with your order number so we can look into what went wrong and make it right? We genuinely appreciate your trust in us and want to ensure you're fully satisfied.

Safe travels,
The EscapeSIM Team

Rated 5 out of 5 stars

Personable customer service

I had an issue with activating my eSIM and reached out to the company for support on the matter.
I had a kind and personable response from Tom at EscapeSIM and we found a resolution together.

The customer service experience was grounded and satisfying, where the representative was understanding and willing to meet my needs in a very prompt manner.

I can highly recommend EscapeSIM for their customer service.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Worked like a charm!

I skeptically got the 3GB for use for my USA trip, given at the time there we no reviews and the pricing was on the lower side - it worked like a charm!

Hassle-free set-up and thanks to Tom for his support.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Dirt cheap data. Everywhere.

I used Escapesim several times now and I only have positive experiences. The data is cheaper than a regular carrier (especially abroad). The only weird thing is that you get a qr code via email that needs to be scanned. If you bought the esim on your phone you cannot scan it of course. You need another device to display the qr.

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Waste of money

They send a qr code to the phone you are using for calls then want a photo of the qr. Could not do this. So took photo with tablet then tried with phone. Went to page, would not connect. We tried many times and refused to connect. Troubleshooting.....still no luck. Contact them? No response.

We've used esims before and super simple. This one was not.
What a waste of money.

28 December 2024
Unprompted review
EscapeSIM logo

Reply from EscapeSIM

Hi JW,

Sorry you had this experience, could you please send me your order number so we can look into this?

Thanks!

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