Esandrovale Reviews 

78
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Product cheaply made and not as advertised. Asked for photos of product after the photos were sent and no response since. It took 4 weeks to arrive. Very disappointed and probably won't get any money... See more

Rated 1 out of 5 stars

I ordered a pack of sundresses on May 16, 2026. On June 17th, the order was listed as "delivered" but I never received. I reached out to company but they would not respond. Every time I checked on... See more

Rated 5 out of 5 stars

The customer service was amazing. I ordered two pairs of the Alessandro pants and the signature polo. All for a great price and reasonable quality. I received my order and realized i ordered all small... See more

Rated 1 out of 5 stars

Poor quality in material and sizing. Product is falsely advertised as linen when product is a cheap polyester blend. Shoes are very cheap plastic and narrow footbed. Would give no stars. Return/re... See more

2.6

Poor

TrustScore 2.5 out of 5

78 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(78)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service. I love their signature polo, and it was delivered pretty fast. I needed a size up, and they gave me a free replacement, and I even got to keep the original one!

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Signature Polo Review

Ordered the Signature Polo, came in rather quickly. It fits around my arms nicely, I’m excited to place more orders with them in the future.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Ordered the Suede shoe in Light Khaki…

Ordered the Suede shoe in Light Khaki and received it in Light Olive, there was no Brand marking, country of origin or size on the shoe, just a small sticker with the size, no box, came in a plastic bag with the name EsandroVale.
Very cheap quality, I wouldn't even pay $10 for this.
Requested a refund which took 5 days and was told to keep the shoe.
I then requested the company in good faith to replace with the color and size I ordered as complimentary for the trouble I went thru as I had ordered to wear for a few events that I was attending, haven't heard anything to a few emails sent.
Wouldn't trust this company or recommended to anyone!

29 August 2025
Unprompted review
Rated 4 out of 5 stars

I ordered from them almost 2 weeks ago…

I ordered from them almost 2 weeks ago and when my order came it was a bit small. I messaged customer service and they were very helpful and they got me some replacements shipped out very quick and they actually fit.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality in material and sizing

Poor quality in material and sizing. Product is falsely advertised as linen when product is a cheap polyester blend. Shoes are very cheap plastic and narrow footbed. Would give no stars. Return/refund process has been exhausting and jumping through hoops.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

I wouldnt give even 1 star.

I wouldnt give even 1 star.
The quality is the cheapest that you will ever find.
The time of delivery is wayyy to far than what they promised.
They are advertising on facebook or TikTok saying they’re brand is Italian but in reality they full Chinese, the clothes are ripping if you try to wear them

And the best part is if you want to send it back for the return, you will have to pay an extra £20

Total losing money, time and expectation.

Don’t buy from them that’s my advice.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Has taken 9 weeks so far and still no…

Has taken 9 weeks so far and still no order and they refuse to cancel or refund! All the reviews are fake and you can’t leave one. This is a scam site!!!

16 July 2025
Unprompted review
Esandrovale logo

Reply from Esandrovale

Hi,

We're very sorry to hear about your experience and completely understand your frustration. We have moved over to a new customer service team.

This is absolutely not the experience we want for any of our customers. We'd like to look into this immediately and make things right. However, we weren’t able to locate your order based on this review alone.

At your earliest convenience, please email us at support@esandrovale.com with your full name and order number so we can investigate the delay and assist you directly.

We appreciate your patience and hope to resolve this for you as soon as possible.

Best regards,
The Esandro Vale Team

Rated 1 out of 5 stars

⚠️ Warning: Affiliate commissions not paid, no response to emails!

I joined the affiliate program at EsandroVale.com and successfully referred customers — the system recorded the commissions. However, after several weeks, I have not received any payment. I’ve sent multiple emails to their support but have received no response at all.

A website that runs an affiliate program but fails to pay commissions and ignores all support inquiries is unprofessional and shows signs of being a scam.

⚠️ I strongly advise others to stay away or be extremely cautious if you consider partnering with this project, especially as an affiliate.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Would Recommend

I ordered some polos and they all looked great! I’ll be ordering some more for sure. Delivery took about a week maybe a week and a half but it was worth the wait. Would recommend.

22 June 2025
Unprompted review
Rated 1 out of 5 stars

Low quality clothing, arrived damaged

Received clothes, eventually, 3 weeks after ordering. Terrible quality and badly damaged. Emailed immediately for return details. That was 2 weeks ago. Now emailed 3 times and no reply. Will be pursuing a refund through my bank. Terrible customer service!

13 June 2025
Unprompted review
Rated 1 out of 5 stars

It’s just SHEIN

Took two weeks to finally arrive and it’s just SHEIN clothing, literally put in a SHEIN bag and sent. Cheap crap that I am sending back because of course nothing fits. I would not recommend them at all.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

I like it

I like it, good communication and service they have, I made I mistake in my order and the helped me to fixed it. Third time buying from them and with no issues.

30 May 2025
Unprompted review

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