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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people found the online platform simple to use and appreciated the ability to complete courses at their own pace. The courses are often described as thorough, easy to navigate, and well-designed, with practical and informative content that is easy to understand. However, some people encountered technical glitches with the website, such as redirects to "oops, not found" pages or issues with overlaid information. A few customers also noted inconsistencies in course content, including grammatical errors, misspellings, and audio that didn't always match the slides, making it difficult to follow.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the ease of understanding and... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the website's ease of use,... See more

Product

Clients share ambiguous opinions on the product. Some customers found the content good and relevant,... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being experienced, clear... See more

Quality

Users describe ambiguous interactions with quality. Some customers found the courses thorough and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There were a few errors in the slides. Some were minor spelling errors, but others were issues where the 'button' to view additional information that should have presented over the top of the slide in... See more

Rated 4 out of 5 stars

course was set at a good pace - the narration differed from the text on some of the slides but nothing different in the message. there were also a a few spelling mistakes on the slide about medical e... See more

Rated 4 out of 5 stars

After completing a module or quiz, the site would often redirect to an "oops, not found" page. It was annoying because it meant that I'd have to go back and find the course and find where I left off.

Rated 5 out of 5 stars

I needed to complete this training ASAP for work. The online platform made it simple to complete. The presentations, you can read at your own pace or use the narration, I found a valuable tool if I ne... See more


Company details

  1. Occupational Safety and Health
  2. Association or Organization
  3. Educational Institution

Written by the company

eSafetyFirst Canada has developed and deployed online training and assessment modules to meet and exceed safety standards for workers and employers.


Contact info

4.2

Great

TrustScore 4 out of 5

335 reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I recently completed the eSafetyFirst…

I recently completed the eSafetyFirst course with Steve, and it was truly fantastic. Steve's teaching style is incredibly engaging – he uses real-life examples and interactive exercises that made learning complex information not only easy to understand but also memorable. Thanks to him, I now have the skills and knowledge to confidently help in a variety of emergency situations. I feel much more prepared and empowered. I highly recommend this course to anyone looking to learn life-saving techniques, regardless of their background

7 June 2025
Unprompted review
Rated 4 out of 5 stars

Website is unreliable

After completing a module or quiz, the site would often redirect to an "oops, not found" page. It was annoying because it meant that I'd have to go back and find the course and find where I left off.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Course not recognized in BC

Pretty disappointed to hear from my site contact that the online course for fall arrest are not recognized by most BC construction companies. Wasted $50 and have to spend another $200 on the actual course.

13 May 2025
Unprompted review
eSafetyFirst Canada logo

Reply from eSafetyFirst Canada

Hello,

I want to thank you for editing the review to include the program name so we can address your feedback.

First of all, we still don't have any customers with your First and Last name so I am going to assume this is not a review of our services but maybe a company offering similar solutions.

The Fall Protection product page clearly states that, in addition to theoretical training and evaluation, workplace supervisors or employers are responsible for conducting hands-on, workplace-specific training.

This includes inspecting, maintaining, and connecting the PPE equipment specific to your job. While you may already be doing this by default whenever PPE equipment is introduced in the workplace, you also need to have proof or a record of conducting this training.

We provide a template within our programs to assist with this process, but it is important to note that both theoretical and practical training must be completed.
Once both parts are completed, you should be good to go.

However, suppose you have not completed what was requested of you. In that case, it is essential to address this with your employer as they are responsible for selecting the appropriate level of training and paying for it under the OHS Act.

Rated 2 out of 5 stars

Super basic

Super basic. Inconsistencies (one module states only bats carry rabies, a later model correctly mentions raccoons, skunks and bats, maybe foxes?? No coyotes. Storage, bear awareness very simplistic and dated. Would have been better addressing actual utilization of bangers, crackers, spray. Not a great course for anyone with a biological background.

25 April 2025
Unprompted review
Rated 3 out of 5 stars

I thought your course was useful but…

I thought your course was useful but have you thought of enhancing it. There was no mention of actually showing how to put the harness on,how to adjust it and how snug does it have to be .
Also there was a bit of a grey area when it came to the rescue of a person that has fallen. There are many different scenarios that could happen but it was hardly touched on.

7 April 2025
Unprompted review
Rated 4 out of 5 stars

Good News

Hi, I was actually surprised!
It was narrated. As small a feature as some may think, I was able to take notes due to the fact that the speaker wasn't narrating too fast. I was also able to pause. My only draw back was the amount of information required to handle at once. There are many new people in the building that speak English as a second language, and they have not been immersed using English long.
I speak fluent English but it was a nice little extra.

21 April 2025
Unprompted review

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