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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their effectiveness and the positive impact on their skin, with many being long-term users. The ordering process is frequently described as easy, and the delivery service is generally fast and reliable, with items arriving well-packaged. However, some customers expressed dissatisfaction with the size of certain products, particularly the soaps and creams, finding them smaller than expected or previously. A few other people also felt that the product colors, such as the "shake it" foundation, were not true to their descriptions. There were also occasional mentions of delayed deliveries, especially for orders routed through specific locations.

What people talk about most

Product

People report positive experiences with product. Many customers praise the effectiveness of the products,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products, noting significant... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Erno Laszlo skin care since 1979. As an undergraduate, I bought my first regimen at Saks with funds from my income tax return. I’ve never looked back. I love the products and the re... See more

Rated 5 out of 5 stars

Whenever I order ( refills always as I’ve followed the Laszlo regime for 50 + years) , it comes well packaged and promptly. No fuss no unnecessary back and forth. Actually prefer ordering on line vs g... See more

Rated 5 out of 5 stars

I have used Erno Laszlo since my early 20s (I’m now 70.). I particularly love the active phylitel cream,(affectionatly known as “crisco”)as does my mother. I will always use this wonderful treatment.... See more

Rated 5 out of 5 stars

I have been using Laszo since 1975. I can't recall an incident which another brand of soap touched my face. There has been a number of incidents where people did not believe me when I told them my... See more


Company details

  1. Health and Beauty Shop

Written by the company

Clean Science Luxury Skincare That Works. Erno Laszlo has promoted the importance of Clean Science through the bespoke skincare rituals he prescribed over the years to celebrity clients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

255 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I giving Laszlo 3 stars BUT VICTORIA…

I giving Laszlo 3 stars BUT VICTORIA FREE had 5 STARS.
In the beginning the sale was 30% off then it went to 40%, That's great BUT if I ordered my products at 30% and could not get the 40% off. I WOULD BE VERY UPSET WITH ERNO LASZLO. I'm a user for over 40 years and I expect the best deal you can give me.

20 May 2024
Rated 5 out of 5 stars

increased skin clarity

I love Laszlo products. I've noticed a clarity to my skin and reduced blackheads that I haven't experienced with other products even using those that promise to do so. Due to the cost though, I really appreciate the 30% sales.

14 May 2024
Rated 3 out of 5 stars

Love the product BUT...

I've loved "normalizer shake-it" since I was 13. I'm now 78 and very, very glad Laszlo (finally) brought back the shake-it and (really finally) at least some choices in shades. However. I am distinctly NOT happy with the same-price-but-less-than-half-the amount of product. Which is why you only get 3 stars. Bring back the original 6.8 fl. oz. size please. BTW? What took so long to bring this product back?

20 May 2024
Rated 5 out of 5 stars

I have used lazlo for 45 years

I have used lazlo for 45 years. There are some things I miss but for the most part I am happy to keep using the products. I miss Anne McFadden & hope she is doing well. Vickie has reached out a couple of times & I look forward to ordering through her. It is nice to have someone to talk to when ordering.

15 May 2024
Rated 5 out of 5 stars

Detox Cleansing Duo is my favorite cleanser!

I have been using the Detox Cleansing Duo for many years. It is my favorite cleanser. The cleansing oil is so soft and gentle on your skin. It does not leave your skin sticky like some cleansers do. The Erno Laszlo site was easy to use, convenient and shipped right to my door. Big plus it was on sale!

21 May 2024
Rated 2 out of 5 stars

I still use EL since 1980s

I still use EL since 1980s . I pour the new products into all my old bottles. ( If it’s not broke don’t fix it ) I can understand less product for more money, that acceptable!!! I cannot understand the reformulation of now every original product!!! Nothing even smells the same !! You brought back Shake It … When we all complained… ( Dr Laszlo would be turning in his grave if he saw what a corporation has done ) Respectfully, William

21 May 2024
Rated 5 out of 5 stars

I was impressed with Victoria who has a…

I was impressed with Victoria who has a lot of Erno Laszlo experience .. I've been a customer since 1975. The product is excellent and understanding my requests is great customer service. Some of the products have changed and getting the right products helps with an experienced representative.

20 May 2024
Rated 3 out of 5 stars

Why a title for your review

Order from you online and it took way to long to recieve. Why are you always running out of Phelityl oil? I asked for you to let me know when you had back in stock and heard nothing from you. This sounds like a rant, but who of you allows social media posts that don't use the product properly. Ugh!

1 April 2024

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