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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their effectiveness and the positive impact on their skin, with many being long-term users. The ordering process is frequently described as easy, and the delivery service is generally fast and reliable, with items arriving well-packaged. However, some customers expressed dissatisfaction with the size of certain products, particularly the soaps and creams, finding them smaller than expected or previously. A few other people also felt that the product colors, such as the "shake it" foundation, were not true to their descriptions. There were also occasional mentions of delayed deliveries, especially for orders routed through specific locations.

What people talk about most

Product

People report positive experiences with product. Many customers praise the effectiveness of the products,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products, noting significant... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Erno Laszlo skin care since 1979. As an undergraduate, I bought my first regimen at Saks with funds from my income tax return. I’ve never looked back. I love the products and the re... See more

Rated 5 out of 5 stars

Whenever I order ( refills always as I’ve followed the Laszlo regime for 50 + years) , it comes well packaged and promptly. No fuss no unnecessary back and forth. Actually prefer ordering on line vs g... See more

Rated 5 out of 5 stars

I have used Erno Laszlo since my early 20s (I’m now 70.). I particularly love the active phylitel cream,(affectionatly known as “crisco”)as does my mother. I will always use this wonderful treatment.... See more

Rated 5 out of 5 stars

I have been using Laszo since 1975. I can't recall an incident which another brand of soap touched my face. There has been a number of incidents where people did not believe me when I told them my... See more


Company details

  1. Health and Beauty Shop

Written by the company

Clean Science Luxury Skincare That Works. Erno Laszlo has promoted the importance of Clean Science through the bespoke skincare rituals he prescribed over the years to celebrity clients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

255 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Long-time user and devotee

I've used Erno Laszlo for 23 years and love the smell, the feel, and the packaging of its products. Plus my skin looks very good for my age (at least, I'm told!)

30 September 2025
Rated 5 out of 5 stars

Erno Laszlo and I have been “friends”…

Erno Laszlo and I have been “friends” since the day I watched my mother use their products. Even though I was a little girl, I clearly remember the bottles of products lined up near her bathroom sink.Now I’ve become a regular user of their products and have rarely been disappointed in the results. The company ships the products I order quickly and with helpful instructions. Thank you for being there for me over many years!

25 August 2025
Rated 5 out of 5 stars

Easy reorder

Whenever I order ( refills always as I’ve followed the Laszlo regime for 50 + years) , it comes well packaged and promptly. No fuss no unnecessary back and forth. Actually prefer ordering on line vs going into the store, it simplifies one more thing!

25 August 2025
Rated 5 out of 5 stars

i have had wonderful service dealing…



i have had wonderful service dealing with the people in the NYC store. I have used Erno Laszlo for 45 years and I can't imagine what I would have missed in my skin care without it.

thank you for the opportunity to use this extraordinary product. sharry tripp in north carolina

25 March 2025
Rated 5 out of 5 stars

review of recent orders

The products arrived quickly. The packaging was secure and lovely. A beautiful gift. Thank you! Now if the phelityl soap size could just be restored to what it used to be. Double the size for less money.

27 January 2025
Rated 1 out of 5 stars

No longer the Rolls Royce of skincare

Company has steadily lost its way since current owners took over in 2011. Most of the products that were originally recommended as part of my 'ritual' were either discontinued or drastically re-formulated. The pHelityl eye cream (which was amazing) was my go to eye cream. The packaging also changed (for the worse) - they had had the same classic black / white / marble packaging since the 1930s and now its very generic, more like a drugstore brand. Such a shame that a skincare icon is no more.

(I did read an interview with the new chairman that said they were targeting the brand squarely at the Chinese market - this may explain some of the changes, but not all.)

7 January 2025
Unprompted review

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