Ergobaby UK Reviews 

No dispatch info. No working phone lines. Customer service by email only. Shared incorrect delivery details. Very late delivery (around 10 working days). Said they would refund a percentage, but did not. Received the item but logistics appears to be in absolutely tatters. It is the second time it happened to me, and appears I am not the only one. I cannot recommend.

Unfortunately I can’t give 0 stars!! I bought a baby carrier on 5th December, have been trying to contact them with no success and there are no updates when or if my order will ever be delivered. I have a baby about to arrive on the next weeks and is really frustrating, they said it would be delivered in 7 days, 15 days have passed now and they just sent me an automated reply saying they will go now on Christmas/ holiday leave. That’s really unacceptable. I hope they delivery my item and many other item pending a as we can see in the trustpilot reviews. I would honestly avoid at all costs buying with them

I placed an order for a carrier on the 3rd of December. It’s now the 19th of December and not only has it not arrived, I have not received any notification of shipping or any updates. I have tried calling multiple times over the past week, sent multiple emails and received no responses. Now today they have closed for Christmas so I guess I’ll have to keep trying in the new year. I ordered well before their 19 Dec closure, on 3 Dec. I needed this carrier for our Christmas holiday, leaving tomorrow. Now I’m left stuck. I think I’m going to have to dispute the transaction with my bank. Is this company a scam? What else can I do..

Similar to other reviews, I still haven't received my item after 3 and a half weeks despite saying it would take up to 7 days. I emailed last week to ask for an update (no tracking information provided in confirmation email) and I still have not received a response. If the company are having serious delays with their orders they should at least send out an email to all customers waiting on an order to apologise and provide an update. I have heard good things about these carriers but they are not cheap and the customer service is unacceptable. I have no clue if/when I will receive my order.

Firstly I ordred the natural linen omni dream. They then jst subsituted this for black cotton and nylon fabric which I did not want. The package never arrived. I sent multiple mails which I still havnet gotten a response to 4 weeks later. Customer service deos not exist I called every day and never ansered once.

Awful customer service, been waiting nearly 4wks for my items, only comms from Ergobaby have been when I’ve contacted customer services, not at all proactive. Really disappointing.

Fast communication with the customer services.

I wouldn’t even give them 1 star to be honest…

I have emailed them numerous times as I still haven’t received the parcel that I ordered in November and now no one is replying to my emails…

Do not order from them I wish I didn’t!

After 3 weeks, I haven’t received yet (even if they promote that the carrier will be delivered in a maximum of 7 days).
I tried to contact the customer care team by phone, and the line is not working. I got a very delayed response by email confirming that the parcel has not even been sent.
Given that I don’t need the carrier anymore (I needed it before my holiday), I tried to cancel it but the ErgoBaby team didn’t allow me either. Now I need to wait until I receive the item and try to return it then. So wish me luck!

Unfortunately I still haven’t received it yet but I keep getting asked to do a review so here you go.

Still awaiting my item. Advised a 20% refund would be made still awaiting this

I haven't received my baby carrier I ordered off you 21st of November,I have emailed you twice haven't received a reply .

I made my order over 20 days ago and I'm still waiting. I've written to customer service and they don't respond.

More than three weeks later and my carrier still hasn't been shipped

Products still haven’t arrived despite ordering on 21st November and Ergobaby customer service have done very little to assist.

I placed my order on 21st November and still haven't received it, and have had very little communication from Ergo and their customer service.

Product has not arrived

I have still not received my product and it has been a month

An absolute disaster!
It took over 3 weeks to ship my order - customer service were extremely slow on email and your phones are not connected so I was unable to get hold of anyone.
I will never, ever purchase anything

Terrible service. Don't order from them. They lie about shipping dates. It's been nearly a month and I've not received my order. I needed it for a trip abroad and I had to buy a sling from a different seller so I had one in time. I asked them to cancel my order and they ignored my request and shipped the item to an address I won't be at. Now I've no idea if or when I'll get a refund. Customer services take ages to respond to emails and in some cases just do not respond. I'd avoid buying from Ergobaby directly and go through a third party supplier.