The communication since purchasing the bike as been poor. proactive to provide invoice for payment but soon as that as cleared, you hear nothing. Just hoping the bike arrives shortly
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See what reviewers are saying
Love it for the most part! Customer service can be a little slow but quality makes up for that. Enjoying riding my new bike, no problems so far.
Great service had a really good time dealing with them they where very professional. Very satisfied. I would recommend this it’s a great professional service!
Company replied
Great site with wide range of bikes, very easy to navigate around the site and find what you want. Delivery time is a bit slow, my bike came 5 days after estimate
Company replied
Finally got my bike after a week later…
Finally got my bike after a week later than told....
30 May 2020
Unprompted review
Reply from Eracu
We apologies for any delays, please contact support so we can make this right for you.
Craig.
Support
www.eracu.com
Great site with wide range of bikes
Great site with wide range of bikes, very easy to navigate around the site and find what you want. Delivery time is a bit slow, my bike came 5 days after estimate
30 May 2020
Unprompted review
Reply from Eracu
We are very glad to hear your positive feedback.
Matthew.
Support
www.eracu.com
Fast and efficient customer service…
Fast and efficient customer service helped me choose an in stock bike as a replacement to the bike I originally wanted, The bike came fast with no issues
30 May 2020
Unprompted review
Reply from Eracu
We are very glad to hear your positive feedback.
Matthew.
Support
www.eracu.com
Suspiciously the only store to have…
Suspiciously the only store to have stock of the bike I wanted, and even more suspiciously, they do not allow online payments. I received an invoice stating payment by bank transfer only, and when confirmed that I would not be paying by bank transfer, I wanted to pay by credit card, I’ve had no further response to several email. There is no contact telephone number and no VAT number on the invoice, and the address appears to be residential. DO NOT be fooled by its fancy website.
29 May 2020
Unprompted review
Reply from Eracu
I am sorry to hear your frustration shopping with Eracu, Please contact support so we can understand what's going on. This is one of the many reviews we have received that is very suspicious and seem like fake reviews.
Matthew.
Support
www.eracu.com
Not able to protect yourself
Ordered a heavily discounted 2020 model bike, the system said they would have to check stock, got an invoice with no other company contact. The invoice requested a bank transfer of £3600! I thought scam straight away. On to live chat As there was no way to call, once I mentioned paying by card they were not interested ( their merchant cannot currently accept card payments). Avoid as there is no protection with a bank transfer.
27 May 2020
Unprompted review
Reply from Eracu
I am trying to understand your frustration, Please contact support with your order information as we do not believe this is a real review.
Matthew.
Support
www.eracu.com
Easy and Quick
They accepted my return 2 months out of their return policy and let me pick another bike for my son! Great website
14 May 2020
Unprompted review
Reply from Eracu
We are very glad to hear your positive feedback on our compoany,
Matthew.
Support
www.eracu.com
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