Meh. Pretty good company. I mean, they’re legit and they’re not a scam company, but they used to be soooo much better back in the day when they first got started and had more personal “one-on-one touc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've invested through other platforms where I simply buy, purchase, and done—it's straightforward. With EquityZen, I reserve, pay, and then wait, only for most deals not to go through. That’s the fru... See more
Company replied
I have been looking at the Tektite Genome and it is a very advanced product that with stocks at Equity Zen and I would like too know more before I purchase the stocks which I am thinking very strong... See more
I have been using EquityZen for over 15 years. It is an extremely user friendly, efficient, and uses the latest technologies in providing pre IPO investment services. I have had the pleasure of work... See more
Company replied
Company details
Written by the company
EquityZen, a subsidiary of Morgan Stanley, is a leading marketplace for pre-IPO investments, connecting shareholders of private companies with accredited investors. Through its category-leading technology and innovative approach, EquityZen delivers data-driven insights and tools that empower its 800,000 users to navigate the private markets with confidence. Having completed more than 51,000 private placements in nearly 500 private companies, EquityZen is on a mission to deliver “Private Markets for the Public.”
Contact info
1 New York Plaza, 12th Floor, 10004, New York, United States
- 8774906121
- support@equityzen.com
- equityzen.com
4.2
Great
367 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
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No timely response from equityzen.
10 November 2025
Reply from EquityZen
Hi Srinivas, thank you for the review.
A registered representative team will reach out to you shortly to address these issues directly. In the meantime, please feel free to contact us at support@equityzen.com with any further questions.
Love almost every aspect
Love almost every aspect. The only thing is comms around funding coming out the first time. Would be nice to have a "receipt" so to speak the moment it is debited.
10 November 2025
Reply from EquityZen
Hi Shepard, thank you for the review.
Please feel free to send any additional feedback or concerns to support@equityzen.com.
Communication was clear
Communication was clear. There was efficient follow up and follow through. When one deal was pulled by the first seller, your rep found a second deal to replace it. The share transfers seemed to go off without a hitch.
8 November 2025
Reply from EquityZen
Thank you for the excellent review!
Even though offer took longer than…
Even though offer took longer than expected to close, the team was always precise and timely in communication. Great experience.
9 November 2025
Reply from EquityZen
That is wonderful to hear, Miguel! We greatly appreciate you taking the time to provide that feedback.
We understand that private market transactions often take longer than expected (a Standard Deal typically closes within 8-11 weeks), and we are thrilled that our team was able to provide precise and timely communication throughout the process.
This round of investing went much…
This round of investing went much better than earlier rounds where the company could not close a transaction. This transaction was close to seamless and went very smoothly
5 November 2025
Reply from EquityZen
Hi JM,
Thank you for continuing to trust EquityZen. We are committed to making every future transaction just as smooth!
Reply from EquityZen
Thank you for the review, Indi!
Phone Number Customer Service Lacking
Communication is difficult with no telephone number. Also, I want to know why some purchases are still pending even though the dollars were taken from my account months ago. I have yet to receive an answer on this question (albeit just asked last night). Otherwise, transactions are routine, nothing extraordinary.
22 October 2025
Reply from EquityZen
Hi Lori,
Thank you for your honest feedback. We sincerely apologize for the communication difficulty and the frustration regarding your ongoing investments.
To clarify the timeline: Once our fund closes investor commitments, the transaction is subject to the company's Right of First Refusal (ROFR). This typically grants the company a 30-day period (or longer, depending on the issuer) to approve or purchase the shares. Following this mandatory review, our typical closing and settlement timeframe is 8 to 11 weeks after the fund closure. This is an estimate, and the process may take longer for certain deals.
A Registered Representative will reach out to you shortly to address these specific issues and your investments directly. In the meantime, please feel free to contact us at support@equityzen.com with any further questions.
Reply from EquityZen
Thank you for the review, Corky!
customer contact is difficult …
I like the opportunity equityzen gives me to buy private equity but its difficult to contact anyone if you have a question. needs to be more service oriented.
30 September 2025
Reply from EquityZen
Hi Nino, thanks for reaching out. We appreciate you bringing this to our attention so we can improve our service.
Please feel free to send any additional feedback or concerns to support@equityzen.com.
Reply from EquityZen
Thank you for the review!
My experience with Equity Zen
I had been investing in start up's in Equity Zen for the past 8 years and I experienced a very prompt, professional customer service
25 September 2025
Reply from EquityZen
That is wonderful to hear, Venkat!
Thank you for your long-term trust in us!
I have been looking at the Tektite…
I have been looking at the Tektite Genome and it is a very advanced product that with stocks at Equity Zen and I would like too know more before I purchase the stocks which I am thinking very strongly about doing because this product is going places. It can be used with many different applications which is good and I should add it has no chemical in its products. This stock is very affordable and it will do well.
20 September 2025
Unprompted review
Worst investment in my years of…
Worst investment in my years of investing. They sell shares in a pre-IPO company at highly inflated prices. Then when it plummets (which it often does), does little to help people sell their overpriced shares. Very disappointing overall.
15 December 2024
Unprompted review
Reply from EquityZen
We appreciate your kind words, Deepak!
Overall I like the platform offerings
Overall I like the platform offerings. I do not like the fact that I do not receive timely responses to my customer service emails as well as I never receive a response from the live customer service Chat feature.
10 September 2025
Reply from EquityZen
Thank you for sharing your feedback.
We understand that timely communication is essential, and we want to assure you that we aim to get back to all clients within one business day and all questions are handled by EquityZen employees. The experience you describe is certainly not the level of service we aim to provide.
Regarding the live chat, please note that our current chatbot has limited capabilities for providing detailed or personalized answers. To ensure your issue is escalated to a live team member, you must explicitly request to proceed to a representative within the chat window. Please feel free to always email us at support@equityzen.com with any questions.
We appreciate you bringing this to our attention.
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