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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting their excellent quality and effectiveness in keeping them warm and dry. Many people appreciate the fast delivery service and the overall ease of ordering. However, some customers also noted issues with sizing, finding items to be smaller than expected or not true to size. A few other people also felt that customer service was unhelpful regarding order changes or delivery problems, with some experiencing delays or issues with zips and poppers after limited use.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality and functionality. Many... See more

Delivery service

People report positive experiences with delivery service, often praising quick and fast delivery times, with... See more

Quality

Customers had positive experiences with quality, often praising the robustness and improved design of... See more

Order

Reviewers highlight ambiguous aspects of order. While many customers found the ordering process easy and... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers praise the amazing and brilliant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience buying online from Equidry. Fantastic choice of styles and colours and I really like that all the coats and jackets are pictured being worn (as well as in close up etc) so you get a... See more

Rated 5 out of 5 stars

Fantastic customer service ⭐⭐⭐⭐⭐ I had been trying to decide which main brand Equestrian riding coat to buy . Unfortunately I took a little too long and by the time I had decided on the Equ... See more

Rated 5 out of 5 stars

I purchased two long coats for gifts, both items were put purchased separately. Being male I got them both wrong. The staff were very helpful in assisting me getting these orders right and made the re... See more

Company replied

Rated 5 out of 5 stars

We have five of these coats in adult and children's sizes. They are excellent quality and the children get a lot of use out of them. As well as for riding they are handy for slipping on after other... See more


Company details

  1. Equestrian Store

Written by the company

Designed by Riders, for Riders. Our coats are designed by riders, for riders, combining real-world riding experience with exceptional all-weather protection. Every detail is thoughtfully engineered to meet the demands of life both in the saddle and on the yard. From our original oversized coats with a 20,000mm waterproof rating to our fitted waterproof riding jackets packed with equestrian-focused features, you can rely on EQUIDRY to keep you protected from the elements. EQUIDRY is the trusted choice for equestrians seeking waterproof coats & jackets that truly delivers on complete weather protection. With advanced EQUIGUARD® waterproof technology, every EQUIDRY equestrian waterproof coat keeps riders warm, dry, and comfortable year-round. Be ready for every adventure with our matching EQUIDRY Dog Coats, featuring a 20,000mm waterproof rating.


Contact info

4.1

Great

TrustScore 4 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

First class service

Looked at various different coats for my cocker spaniel and eventually decided on Equidry. The product is of the highest quality and fits my dog perfectly. I went for the small long length, and the navy/raspberry combination is beautiful. The customer service is of the highest quality and the turnaround time from order to delivery is first class. Would highly recommend.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service. Unresponsive

First order didn’t arrive. Second order finally delivered a month after the original order. After only wearing my equidry raincoat a handful of times the zip has come off. I’ve reached out twice to the company with no reply. £140 for a raincoat that’s no use just as the wet season is in full flow. Seriously unimpressed

23 October 2025
Unprompted review
Rated 5 out of 5 stars

It has improved my life

After standing in the pouring rain today for about two hours and remaining dry I thought it's about time I gave my Equidry Coat a review. These coats are amazingly waterproof, easy to move in and have very handy zips. I have recommended them to lots of people I know.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant dog coat



I’ve just received my equidry coat for my dog and I’m absolutely delighted with it, very fast delivery. It’s a little big round his middle but the length is perfect and as he’s only 7 months old I’m sure he’ll grow into it. Obviously I haven’t tried it in wet weather but I’m definitely looking forward to giving it a whirl. The leg straps at the back are brilliant, not thin and flimsy but thick and strong, which is exactly what I need for my very powerful German Shepherd.
I’m so glad my daughter found your stall at The Horse of The Year Show in Birmingham.
Thank you once again and I love the colour….

Kim Carey

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service Becca ⭐⭐⭐⭐⭐

Fantastic customer service ⭐⭐⭐⭐⭐

I had been trying to decide which main brand Equestrian riding coat to buy .

Unfortunately I took a little too long and by the time I had decided on the Equidry coat I had missed the sale by 8 hours.

After speaking with Becca on FB messenger. She first of all advised which size would be better . Then also said that she would match the sale price for me as the sale had finished on a Sunday and I wasn't able to contact anyone from Equidry to answer my queries prior to ordering .

I am now waiting on delivery of my Equidry Evolution mesh long coat and can't wait to try it out .

8 September 2025
Unprompted review
Rated 2 out of 5 stars

On a positive note delivery was swift

On a positive note delivery was swift, and my order arrived within 2 days.

However, I was thoroughly disappointed with the sizing. The sizing advice chart on their website is inaccurate.
I am a size 8/10 so as per their size advice I ordered a S which is apparently supposed to be a size 10/12, waist supposed to be 30cm. The leggings I received have a 24cm waist. That's way too small for a size 10/12. Not even close to true to size.
Customer service not at all helpful about it. They do not offer exchanges and they do not offer prepaid returns labels.
So I have to fork out due to their mistakes.
The products are good, but I would recommend sizing up to avoid disappointment and excess delivery costs.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer

Amazing service..... the item I ordered was out of stock but the guys at EQUIDRY couldn't have been more helpful it resolved! Then my jacket arrived so quickly & looked fantastic. Tested it on a rainy hack on the weekend! Everyone else was very jealous!!!!! Will definitely be back for more! ⭐️⭐️⭐️⭐️⭐️

26 August 2025
Rated 5 out of 5 stars

Great coat, fast delivery

Fast delivery, easy to order on website.
Ordered xxs for my 13 year old daugther, fits well and ive worn it myself (size 12). Definitely well needed with the storms we've had. Kept us dry

25 July 2025
Rated 5 out of 5 stars

Brilliant

I contacted them post placing my order, explaining we’d been let down for an item (from a different company) for my daughter’s bday, and asked if they could send with a degree of urgency.
It’s was delivered the next day! Not even 24hrs later.
And to top it off, they popped a hat in the parcel too, as a ‘happy bday gift’
Brilliant

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent.

Extremely helpful and great customer care and would recommend EQUIDRY to anyone for outdoor activities.

24 June 2025
Rated 3 out of 5 stars

The quality of the jacket was excellent…

The quality of the jacket was excellent and praise be it had an inside pocket which I so wanted. It’s the most practical and secure pocket for a phone. Sadly I had to send it back. When they say oversized they really really mean it. Even the smallest would be way too large (I’m 5’ and 8 stone! They reimbursed without a quible. Lovely firm, great practicality - such a shame.

24 April 2025
EQUIDRY logo

Reply from EQUIDRY

Hi Sue,

Thank you so much for your kind words and thoughtful feedback! We're really pleased to hear you were happy with the quality and practical features of the coat you had ordered.

We completely understand your comments about the oversized fit. Our oversized coats are designed that way intentionally to allow for layering and full coverage.

If you're still interested in finding a coat that works for you, we’d highly recommend taking a look at our Varsha or Nimbus ranges. Both offer the same 20,000mm waterproof protection, but with a more streamlined, standard fit rather than the oversized cut — they might be a better match for what you're looking for. I have added links below for you:
https://equidry.co.uk/collections/nimbus-women
https://equidry.co.uk/products/varsha-womans-navy

Thanks again for your support, and we hope we can help you find your perfect fit in the future!

Best wishes, Becca

Rated 1 out of 5 stars

Equidry? now equi-rubbish!

Purchased a coat from Equidry on 15th Feb 2025 at a cost of £189 after 3 weeks later the stitching started to fail! It had only been worn about 5 times at most 😖

Advised Equidry! A load of pictures later They want it returned for them to inspect it! That’s great 🤷‍♀️ 7 days return window But it needs to cleaned and dried before you can return it!

What 😩 now that’s waterproofing f@@ked! “that’s ok you can reproof it” What! spend more money on special soaps & reproofing the bloody coat that you just paid £189! Just so you can wear it a handful of times!

This is my second Equidry an it will be my last quality is not it used to be!

15 February 2025
Unprompted review
EQUIDRY logo

Reply from EQUIDRY

Thank you for your feedback, and we're really sorry to hear about the issues you've experienced with your coat.

We completely understand your frustration, especially after only a few wears. We do ask that coats are returned clean and dry so they can be properly assessed and safely handled by our seamstress, as any dirt can interfere with our machinery or the inspection process. We appreciate that this might feel inconvenient, and we're sorry for any added stress this caused.

If you would like any further assistance or to discuss this in more detail, please don’t hesitate to get in touch with our customer support team at support@equidry.co.uk or call us on 01271 626197 — we’re here to help and would love to have this resolved for you.

Best wishes, Becca

Rated 5 out of 5 stars

Great coat

Great coat, great company.

Ordered the Equidry pro ride evolution after debating for a while due to the price.
Dispatched & arrived quickly with great tracking.
Item is perfect for riders, definitely go with the sizing they recommend as they are very oversized. Designed with everything riding related in mind - hood fits over hats, can easily fit a body protector on underneath, leg straps & zips so that it comfortable fits over saddle.
Great quality, very warm to wear and have a god amount of pockets :)
Would recommend to anyone thinking of purchasing, they are pricey but well worth the money.

14 August 2024
Unprompted review
EQUIDRY logo

Reply from EQUIDRY

Hi Paiton,

Thank you so much for your fantastic review!

We’re so pleased to hear that you’re loving your coat and that it’s ticking all the boxes for you — from the fit and functionality to the warmth and quality. It’s great to know our sizing advice helped.

Thank you again for your recommendation and support — it means the world to our team!

Best wishes, Becca







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