I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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As an older man I sometimes take a little longer to complete online procedures. Having failed to access my account I spoke with customer assistant who very patiently saw me through the process despite... See more
Company replied
Telephoned eqi today to perform a financial transaction and was surprised by how easy the whole process has been made. It’s evidently good process design but also Ramsiya, the lady handling this, wa... See more
Company replied
Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to... See more
Company replied
Company details
Written by the company
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Written by the company
Contact info
United Kingdom
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.7
Excellent
900 reviews
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Great Customer Service does still exist!!
The customer services agent, Ramsiya, was professional , patient and provided me with the information I needed. She listened to my questions and guided me through the process I need to follow .. a great experience and a perfect example of how to get customer service right
23 June 2026
Reply from EQi
We're delighted to hear about your excellent customer service experience. It's wonderful that our agent was professional, patient, and provided the information you needed, guiding you effectively. We appreciate your kind words.
Lady dealing with my enquiries Nivedha…
Lady dealing with my enquiries Nivedha was very helpful and patient when helping me with my transactions
19 June 2026
Reply from EQi
We're happy to hear our team member was very helpful and patient with your transactions. We appreciate your feedback!
The phone call specifically
The phone call specifically. The Agent was really helpful and knew what and where for me to go online.
19 June 2026
Reply from EQi
We're happy to hear our agent provided such helpful guidance during your call. Thank you for sharing your positive feedback.
Reply from EQi
We're happy you received knowledgeable and professional service. We appreciate your feedback.
Reply from EQi
We're glad to hear our team was helpful. Thank you for your kind words.
Excellent communication
Excellent communication , all questions fully answered, polite helpful informative patient first class experience
17 June 2026
Unprompted review
Reply from EQi
We're happy to hear you had a first-class experience with excellent communication and fully answered questions. Thank you for your feedback.
Ramiysa was professional and helpful
Ramiysa was professional and helpful. She answered all my questions and resolved my query.
15 June 2026
Reply from EQi
We're happy to hear our staff was professional and helpful, answering all your questions.
The lovely lady who assisted me
The lovely lady who assisted me. She helped me find my way around the website and she was very patient.
16 June 2026
Reply from EQi
We're glad we could help you navigate our website. We appreciate your kind words and patience.
nivadha
nivadha. was very polite and patiencent exerlant work thank you she is an assted to you company
16 June 2026
Reply from EQi
We're so glad to hear you had such a positive experience. We appreciate your kind words!
Manish was extremely polite and…
Manish was extremely polite and professional, answered all of my questions to my complete satisfaction, excellent all round .
15 June 2026
Reply from EQi
We're happy to hear our team member was polite and professional, answering all your questions to your satisfaction. Thank you for your feedback.
My telephone call was handled by…
My telephone call was handled by Ramsiya.
She was extremely knowlegeable and well informed.
She answered all my queries in a very polite and patient way.
I am very pleased that she answered my call.
15 June 2026
Unprompted review
Reply from EQi
We are so glad to hear about your positive experience! Your kind words about our team member's helpfulness and politeness are truly appreciated. Thank you for sharing your feedback.
DavaSold my holding of Endava recently
Sold my holding of Endava recently
Only had 63 units
Had to go thru a dealer as this is how antiquated their platform is!
When questioning their customer service they could not give me a specific issue as to why it occurred
Steer clear dreadful operation
7 June 2026
Unprompted review
Reply from EQi
We're sorry to hear about your recent experience selling your shares and the difficulties you faced with our platform and customer service. We are reviewing your feedback to improve our processes.
Very helpful Assistant
Very helpful Assistant
Easy to follow guidelines for a novice!
Good communication
11 June 2026
Reply from EQi
We're so glad you found our assistant helpful and our guidelines easy to follow. We appreciate your kind words!
Simple and straightforward
Simple and straightforward , the agent Ramsiya was very professional and courteous
10 June 2026
Reply from EQi
We're glad to hear your experience was simple and straightforward. We appreciate your kind words.
Reply from EQi
We're glad our team made it simple. Thank you for your positive feedback!
The advisor ramsia was very helpful and…
The advisor ramsia was very helpful and understood the query very well good customer service
9 June 2026
Reply from EQi
We're so glad to hear our advisor was helpful and provided good customer service. Thank you for your feedback!
Reply from EQi
We are so pleased we could resolve your issue quickly and professionally. Thank you!
Bed & Breakfast transaction
My only problem was his diction as my hearing is poor but he was helpful and completed my transaction
8 June 2026
Reply from EQi
We appreciate your feedback. We are glad we could help, and we will address the diction concern.
Share transfer guidance
I telephoned for guidance on the process to transfer CSN shares into an ISA account. The agent Manish talked me through what I needed to know with patience and courtesy. All my questions were answered and he provided additional information which has enabled me to decide my way forward.
5 June 2026
Reply from EQi
We're so happy to hear our agent provided such clear and helpful guidance. We appreciate you sharing your positive experience with us!
The IVR introduction is awful
The IVR introduction is awful. I had to repeat my account number 4 times!
When I got through Ramsiya carried out my request quickly and easily. Well done..
5 June 2026
Reply from EQi
We're sorry to hear about the IVR difficulties. We're glad our team member could assist you efficiently. Your feedback is valuable.
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