EQ Bank Reviews 259

Waiting on the phone for a hour to speak to customer service. What a joke find another bank to deal with. I withdrew all my money.

I’ve used them about a year now. I’m super impressed.

From app chat to calls. They are very responsive and friendly. And patient.

I ordered McDonald’s for mcdelivery via the McDonalds app.

10 pc nuggets, large fries, large drink and 2 dips….

Delivery was great. Came on time. Fries was hot and no ice in the drink as requested… so what went wrong?

Well. After paying $22 for the order. The highlight of my meal, the nuggets… was MIA. Yup. No nuggies

Reached out asap to Facebook and left message via messenger asking for assistance. A full day goes by. Finally someone answers. Call this number. Called the number. Sorry we don’t handle this. You must contact the store directly. Contacted the store. Was yelled at by a lady whom I later find out during the call she is a manager and she said no we don’t handle any issues related to app orders call this number. Send request via contact form. Okay. It says thank you we will reach out in 3-5 business days… next day, called the number again and the said TOO BAD SO SAD it’s been “3” days…. Are you joking. I messaged, called, called, emailed…. For “4” days. And I’m still
At this time waiting for a reply to the online form… so when they get around to it in 5 days well it’s outside their 3 day policy. What a joke!

Called EQ and asked to file chargeback. Wasn’t even sure that was possible. But. Apparently it is possible. I filed it as item not received. And I only disputed $14 of the $22 and I think I’m being fair about this. I just wanted what I paid for.

Agent helped me file it and I was refunded within two hours.

I’m still hopping mad with McDonald’s for being so difficult and dishonest with something so simple. I will never order MCDELIVERY ever again.

Thank you to EQ for protecting your clients and helping us stand up against these merchants who have gotten so big they don’t see what the problem is when a customer is out $14 for food they paid for and didn’t get.

I think I made a mistake trying open a Bizz Account. Way to long to open I’ve sent everything they asked for been waiting since before the Holidays. Been on hold currently for over 25min and counting. 🤬

DO NOT TRUST THIS BANK WITH YOUR MONEY!

EQ won't let me sign in, won't let me recover my password and won't pick up their phones. I have the entirety of my student loan money with them and I can't access it.

Overall i will rate this bank poor . I'm totally unimpressed .

EQ has bugs in their homepage and i am not able to login to my account anymore. this issues has been there since 2 weeks without any resolution. Dont have access to my money and EQ bank is unable to solve it.

I’ve been with this bank for a year and pretty happy so far — with the website, customer service and the card. It has a higher interest rate than any physical bank and even some of the online banks. The card is fairly easy to use and I can choose how much is on the card and easily see my transactions.

I think this is the worst bank you could waste your time on. Never mind money that you could be wasting to put into there not physical branch . Enjoy speaking to "customer care" they value your opinions they just don't help you with them

It is surreal. This is definitely a joke of a bank! I have my money in the account and I can see it through my dashboard but guess what? I cannot transfer any amount from it. I needed my money for my mortgage and because of whatever is going on, I am unable to access my funds. Their system is saying I do not not have sufficient funds but clearly I have sufficient funds much more than what I was transfering. This is a nightmare! I am going to be delayed which definitely is not going to be OK.

This cannot happen if you missed a single payment with this bank. They are quick to approach the credit bureau. I cannot believe this is happening.

My account was locked with almost $1200 inside and I was told some of the transaction was reported as fraud then I immediately get in contact with those who send money to my account during that period and they said they never did and let the bank know then they investigate my account for 30 after 30 day I did not hear from them I get in contact with them and they said money in my account will be refunded back to the originator and they won't disclose any information to me. Then if you are to refund the money back to the originator then $700 should be refunded back to my tangerine bank because out of the $1200 inside the EQ bank $700 was transfer from my tangerine bank to the EQ bank. I even reach out to those who send money to me within that period they said they never receive any money back

Holding online transfer, money is stuck

As a bank great BUT if you have a iPhone 8 or older there app shuts you out my advice from them go to labtop or newer phone I deal with 6 other banks with no problem it’s a shame that there IT people can’t solve this problem

Sent an interac e-transfer and still haven’t received the money in 2 days now, this bank is Trash smh

I obtained an EQ bank account to make use of their reloadable mastercard. So far it's worked for everything I've used it for. I get interest money loaded on the bank card, and on the personal account for any money I have with them. Unlike my other bank, they don't charge me money just for having an account. Their website has had some downtime, but the card itself has never failed. I don't completely trust them based on other people's negative reviews, but so far, my experience has been positive after 13 months.

On December 1, 2025, EQ Bank changed there sign in method. Before then, everything was great. Since then, I can't get into my account on my pc. I've set 5 different passwords, and I keep getting sent back to the same password upgrade page. I reported this to the agent, and he couldn't fix the problem. The day after, a tech agent phoned, and couldn't fix the problem. As of now, I sill can't get in to my desktop account. The mobile account works fine... Seems like they aren't going to bother fixing the desktop problem.

I just opened a business account with this bank and tried to deposit a cheque explanation. I chatted with them and called a live representative. The explanation was, "Our security department didn't process your cheque . I don't understand why. There's nothing I can do—I closed my CIBC account because of the high fees. Now I can't do anything with my client cheques—they might reject them again and again. I was very upset at first. But after reading your reviews of this bank, I calmed down. It's good they didn't accept the cheque . Otherwise, I wouldn't have been able to manage my money. I rate this bank at 1. Maybe in 5-10 years they'll improve. So I'm not closing the account for now. I'll wait.

RSP transfer,
EQ bank sucks.
My husband tried to transfer his RSP to his bank acct more than a month ago.the dateline is coming up soon but until now they still have not transferred it.He has been going back n forth many times n even chkd with his bank personally. EQ bank cited my husband's middle name was omitted that s why the transfer didn't go thru.He had been using his 1st n last names in past transactions many times without any problem.They didn't bother to inform my husband n sat on this issue for almost a month.Any phone calls to them will take u a long time.It s not worth it at all.

PEOPLE LOOKING FOR A MORTGAGE — PLEASE BE AWARE.**

I want to share my experience because I am deeply disappointed with how my situation was handled, especially during a period when I genuinely needed support. When I first asked for help due to financial hardship, I didn’t receive the assistance I hoped for. At renewal, my mortgage rate was only reduced by 1%, and when I later requested a payment deferral, I was told it wasn’t an option.

Eventually, I lost my home. I never received an eviction notice or an opportunity to appear in court, so the entire process came as a shock. I found out my belongings were already being packed, and when I asked to handle it myself, my property manager told me I couldn’t. When I went to pick up my things, I felt pressured by the movers to sign paperwork and pay extra fees before anything would be released to me.

What I received back was upsetting. Many items were damaged, carelessly packed, or missing— including my children’s money, jewelry, and some of our clothing. I also came across signatures that did not look familiar to me, which was extremely concerning.

I tried reaching out to the bank’s lawyer for clarity, but communication was very limited. Later, the manager handling my file told me they would try to help me regain my home due to the housing market, which gave me a small sense of hope. With the help of a new mortgage broker, I attempted to move forward. Then the manager’s phone line stopped working, and my emails went unanswered. Shortly after, we learned the home had already been sold. I was told that retrieving it would mean paying the full amount upfront, which is simply not possible.

What’s most frustrating is hearing that “help was offered,” when my experience felt very different. My concerns about the process remain unanswered, and the issues involving my belongings and documentation have never been resolved.

If anyone else has experienced something similar, please reach out to me. I truly don’t believe I’m alone in this, and no one should have to navigate a situation like this without support.

I can see why they have a 1.8 star 🤣🤣🤣 these guys are crooks joke of a service you send a e-transfer something goes wrong so you cancel it the money doesn't go back into your account so you have to contact support then they say it will be a extra 2-3 business days for a canceled e-transfer to be back into my account????? that's ridiculous do not use these fake people

I was trying to try the Notice Savings Account product but the webpage seemed to be misconfigured with no place to select interest rate or notice period. I contacted an live agent (after dealing with the robo advisor). Explained my issue at which time I was autologged off. Several attempts to logon were met with the "Technical Difficulties"page. Highly suspicious, I am calling BS