EQ Bank Reverse Mortgages Reviews 

Glenda Neill was extremely helpful in getting us the best deal possible including lowest rate available.

Definitely the best banking person I have encountered. Explains the process & guided me through all the steps, including some quite frustrating ones! Always encouraging, patient & understanding. Even sent good wishes & an emoji on my birthday; which was the "icing on the cake"( pardon the pun!!) Stephanie Caero is a treasure; look after her!!

Glenda made this experience very easy-to-understand with transparent options and suggestions and answered all my PROS and CONS questions.

I dealt with Stephanie Caero at EQ bank and I recommend her highly. My reverse mortgage went through so fast, and Stephanie was there every step of the way, 'holding' my hand if necessary. The only thing that I wasn't too happy about was that EQ bank insisted that I hire a separate (2nd) lawyer however it might be required legally. The process isn't inexpensive.

Our customer advisor Glenda Neill is a very professional, people oriented, helpful and knowledgeable person.
Highly recommended!
All the documents are understandable and very important! Thank you FCT team for your excellent work!
Martha

With Stephanie it was easy task following step by step
for the Reverse Morgage!
I am very pleased with Equitable Bank.
Just would like to thank again Stephanie for her patience and her dedication.
Thank you Stephanie.
Sincerely
Lise Demeter

Excellent! One of the best financial institutes by far! No fees, no lies, they pay you, for having an account! They also pay back all ATM FEES! AWESOME FINANCIAL INSTITUTE!

Service Excellence – Equitable Bank
The process of obtaining funding from Banks is normally a harassing journey.
However, from my first contact with Stephanie Careo, applying for Equitable Bank’s Reverse Mortgage to funding Stephanie managed to make me feel that I was the only person she helping.
At this time my wife of 51 years was slipping away due to the ravage of pancreatic cancer.
Thank Stephanie for making the process so smooth.
Louis Meyer

From beginning to end my CES Stephanie Caero was very helpful, patient and professional, always answering all my questions promptly and thoroughly. She made what could have been a difficult time easy and I always felt respected as she guided my way through unchartered territory. I am happy overall with using Equitable Bank

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GLENDA gave
excellent and professional customer service and guided me through the process smoothly and answered all
My questions in a timely and easy to understand manner.
Very knowledgeable and easy to
Converse with.

Great Bank, perfect for me and my needs

Stephanie is exceptional all throughout the application. She knowlegeable and very patience in dealing some challenges that we encounter during the application process.

BEST BANK FOR ME!!

EQ Bank and Stephanie Caero were fantastic to work with, Stephanie answered all my questions promptly and everything was done quickly and with the utmost professionalism. I would 100% recommend this company and Stephanie Caero!!!

Review: After three years of responsible business with Equitable Bank’s reverse mortgage team, I was appalled by their recent conduct. They pressured and intimidated my guarantor—who had supported me throughout the process—causing her to withdraw from signing the renewal agreement. This was not just unethical, it was strategic: Equitable Bank used this tactic to justify raising my mortgage rate from 3.8% to 9%, nearly tripling my monthly payment from $3,461 to $5,363.29.

This is not customer service—it’s exploitation. Their actions reflect greed, dishonesty, and a complete disregard for the well-being of their clients. I strongly advise others to think twice before trusting this institution with their financial future.

We initially had a rough start with an advisor who didn't seem to care much. However, we then transferred to Stephanie, and she really helped us immensely throughout the process. There were many uphill battles, but she handled everything like a true professional—even when she was on vacation! We truly appreciate her help; we couldn't have done it without her. Just make sure your lawyer has your paperwork in order, or you'll end up waiting forever. done it without her help, just make sure your lawyer has your paperwork in order or you'll be waiting for ever

just advice...
With a regular mortgage, you borrow a lump sum of money and make monthly payments to your lender to pay it back. Part of your payment goes towards the principal (the amount you borrowed) and part goes to paying the interest. Your equity grows, and the balance of what you owe goes down over time.

With a reverse mortgage, you borrow money from the lender, based on the amount of equity you have in your home. The lender may send you the funds from the reverse mortgage in one lump sum payment, a series of monthly payments, or some combination of those. But no matter how the money gets distributed to you, the lender adds interest each month to the balance you owe (the principal). That means your balance goes up over time, increasing the amount you have to pay, and you have less and less equity in your home.

Working with Stephanie Caero was a pleasure from beginning to end. I knew that she came with long experience, and Stephanie lived up to that expectation. My application had some complexities, but she handled them with confidence. She answered my questions immediately, kept me posted, was friendly, accessible, professional and always on top of things. Knows her stuff front and back. Stephanie is way above the norm, in my own long experience. I enthusiastically recommend Stephanie.

She is very professional and pleasant to talk to. Very knowledgeable in answering questions about reverse mortgage. Always prompt in replying to emails and phone calls. We appreciate very much her assistance and guidance from start to finish of our mortgage application. Now, we surely can relax.