EPTQ by Epitique Reviews 40

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent communication after an issue with my payment (problem with credit card company rather than EPTQ) Quickly resolved and product delivered next day

Rated 5 out of 5 stars

After a bit of a nightmare with my first order (royal mails fault) as they failed to deliver in time, I called up and spoke to laura who quickly resolved the issue and dispatched me out a new order vi... See more

Rated 1 out of 5 stars

The products are brilliant and I cant personally fault them. Gives great results and my clients are happy. However!!!!!! The delivery service they offer is the worst I have ever experienced. I paid fo... See more

Company replied

Rated 5 out of 5 stars

I love this product so much! It’s all I ever use due to the fact that the syringe itself is so easy and smooth to work with and the product is such good quality and not too expensive! Always super fas... See more

Company replied

Company details

  1. Beauty Product Supplier

Written by the company

The official UK distributor of EPTQ Dermal Fillers. Our lidocaine range consists of S100 (Fine), S300 (Deep) and S500 (SubQ)!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

40 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Great products,

After a bit of a nightmare with my first order (royal mails fault) as they failed to deliver in time, I called up and spoke to laura who quickly resolved the issue and dispatched me out a new order via a different delivery service. Thank you so much.

14 June 2023
Unprompted review
Rated 1 out of 5 stars

I've sent numerous emails over the last…

I've sent numerous emails over the last few days and No1 can be bothered to answer but they are quick enough to take your money. I've developed small bumps where the product has been injected and a bruise. Wouldn't recommend at all. Plus it does not do anything

18 May 2022
Unprompted review
Rated 5 out of 5 stars

I love eptq

I love eptq, great results and delivery is fast and faultless. Iv recommended eptq to many of my clients and they have all been over the moon with the results.

15 September 2021
Unprompted review
EPTQ by Epitique logo

Reply from EPTQ by Epitique

Thanks for your kind words, we appreciate your feedback!

Rated 5 out of 5 stars

Always buy direct

Always buy direct. Easy online ordering and quick delivery

29 July 2021
Unprompted review
EPTQ by Epitique logo

Reply from EPTQ by Epitique

Thanks for your kind words, we appreciate your feedback!

Rated 5 out of 5 stars

I ordered to products from this great…

I ordered 2 products from this great company and for whatever reason they didn't get to me not eptq,s fault at all, just whom was delivering them I emailed eptq late at night and I literally had a response back within 5 mins and it wasn't an automated response I believe the girls name was Holly and couldn't of been more helpful considering the time, following morning I got in touch again and it was looked into and I had various communications with them extremely nice helpful and apologetic and first thing the next day I had a delivery so pleased thankyou for making my experience great and products are amazing too, ❤️

28 July 2021
Unprompted review
EPTQ by Epitique logo

Reply from EPTQ by Epitique

Thanks for your kind words, we appreciate your feedback!

Rated 1 out of 5 stars

Worst delivery services I have ever experienced

The products are brilliant and I cant personally fault them. Gives great results and my clients are happy. However!!!!!! The delivery service they offer is the worst I have ever experienced. I paid for Saturday delivery and my order did not come the until the following Wednesday. Further more it was left on my door step where it was stolen. I specifically requested if not be left on my door step i have lost a vast amount of money and had to let down several clients because of this error. And now am in the process of working out if I require legal assistant from loss of earnings. Product amazing. Service shocking!

8 May 2021
EPTQ by Epitique logo

Reply from EPTQ by Epitique

Hi Rebecca, we're sorry to hear you've had a bad experience. I believe you have contacted us a few times regarding this and we have explained to you that as stated in the terms and conditions the cut-off time for same day dispatch is 2.45pm. Your order was placed at 9pm on Friday - because of this there was no way our warehouse could fulfil this order for Saturday delivery. The following Monday was a bank holiday (DPD would not collect) so your products were dispatched on Tuesday with next day delivery which is how you ended up receiving your product on Wednesday. Also, we have tracked your parcel and found that on the 3rd of May at 7:45pm you have requested that you parcel is left in a safe place. We do not think it's right to leave us a 1* review in this situation as this order was processed fairly and we do not believe that this review reflects the situation accurately.

Rated 5 out of 5 stars

Lovely product

Lovely product , easy to use with a nice soft feeling

5 May 2021
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Reply from EPTQ by Epitique

Thanks for your kind words, we appreciate your feedback!

Rated 5 out of 5 stars

Great service everytime

Great service everytime. The filler is good quality , no complaints. No lumps or migration.

30 April 2021
EPTQ by Epitique logo

Reply from EPTQ by Epitique

Thanks for your kind words, we appreciate your feedback!

Rated 5 out of 5 stars

Love this product

Love this product! Less bruising and swelling! Could do with a better needle but amazing product!

27 April 2021
Unprompted review
EPTQ by Epitique logo

Reply from EPTQ by Epitique

Thanks for your kind words, we appreciate your feedback!

Rated 5 out of 5 stars

I tried a couple other dermal filler…

I tried a couple other dermal filler but this is definitely my favourite I don’t even want to try another one now absolutely in love with this product ❤️

23 April 2021
EPTQ by Epitique logo

Reply from EPTQ by Epitique

Thanks for your kind words, we appreciate your feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service ,
And Delivery , cannot fault this product x

9 April 2021
EPTQ by Epitique logo

Reply from EPTQ by Epitique

Thanks for your kind words, we appreciate your feedback!

Rated 5 out of 5 stars

Website needs to let you change…

Website needs to let you change quantity at checkout, instead of deleting item and adding again

7 April 2021
EPTQ by Epitique logo

Reply from EPTQ by Epitique

Thanks for your kind words, we appreciate your feedback!

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