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EPR Reviews 

234
•
TrustScore 5 out of 5

4.8

Electrician
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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, noting its quick, efficient, and professional nature, often completing tasks swiftly and without issues. Many people praise the staff and engineers for being knowledgeable, friendly, and going above and beyond, even staying to ensure everything was perfect. Reviewers also appreciate the brilliant customer service, which includes good communication, prompt updates, and quick liaison for replacements or fixes, making the overall process smooth and easy to arrange. However, some customers experienced initial installation issues, such as work not being satisfactory or parts not being replaced properly.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional installation and efficient... See more

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick and efficient help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more

Rated 5 out of 5 stars

EPR were appointed by our insurance company. Kept us up to date on appointment and also when they would arrive on the day. Quick, eficient and tidy work. Very professional and excellent service all ro... See more

Rated 5 out of 5 stars

I suppose the real test of a company's approach is when things go wrong, and on that basis I'd give them 5 stars. My original installation of an EV charger was fine, but within 48 hours the charger m... See more

Rated 5 out of 5 stars

Smart Home Charge were efficient in replacing my faulty EV charger. Katherine in the office was quick in responding to my calls and emails. The electrician was friendly and quick with the installation... See more

Company details

  1. Electrician

Written by the company

UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.

Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(234)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Prompt and efficient service. It was delivered by a really friendly guy who explained what he was doing and why at each step of the way. Neat job done. Quality!

1 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, professional, friendly service. On time, called to say when they were coming. Can't fault it.

25 September 2021
Unprompted review
Rated 5 out of 5 stars

Good evening

Good evening,
I was waiting or an electrican to make my electric safe after a flood in the house.
Electrical arrived on time, explained the process, reassure me of what he was doing and made my electric safe.
Very efficient and personal service.
Thankyou

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Fab guys 10 out of 10

Fab guys 10 out of 10
Really helpful
Came in and made my electrical stuff safe
Really pleased
Wouldn’t hesitate in telling friends to use these electricians
Thankyou x

22 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Engineer called beforehand, arrived when he said he would, was Covid secure. Made sure the electrics were safe. Very efficient. Excellent service.

16 September 2021
Unprompted review
Rated 5 out of 5 stars

The two Engineers that attended the…

The two Engineers that attended the property were very respectful, they were very knowledgable and discussed the job with me all the way through from start to finished.A lovely set of lads . I would definitely use this company again .
Thank you

7 September 2021
Unprompted review

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