EPR Reviews 

234
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, noting its quick, efficient, and professional nature, often completing tasks swiftly and without issues. Many people praise the staff and engineers for being knowledgeable, friendly, and going above and beyond, even staying to ensure everything was perfect. Reviewers also appreciate the brilliant customer service, which includes good communication, prompt updates, and quick liaison for replacements or fixes, making the overall process smooth and easy to arrange. However, some customers experienced initial installation issues, such as work not being satisfactory or parts not being replaced properly.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional installation and efficient... See more

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick and efficient help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more

Rated 5 out of 5 stars

EPR were appointed by our insurance company. Kept us up to date on appointment and also when they would arrive on the day. Quick, eficient and tidy work. Very professional and excellent service all ro... See more

Rated 5 out of 5 stars

I suppose the real test of a company's approach is when things go wrong, and on that basis I'd give them 5 stars. My original installation of an EV charger was fine, but within 48 hours the charger m... See more

Rated 5 out of 5 stars

Smart Home Charge were efficient in replacing my faulty EV charger. Katherine in the office was quick in responding to my calls and emails. The electrician was friendly and quick with the installation... See more


Company details

  1. Electrician

Written by the company

UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(234)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Really helpful electrician (Chris Alexander) who was efficient but also friendly. Explained all he was doing as well as the next steps. Would highly recommend.

16 December 2022
Unprompted review
Rated 5 out of 5 stars

Mine was through the insurance and they…

Mine was through the insurance and they arrived approx 2 hours after the request. Very very quick and an excellent service from the Electrician who explained thoroughly what he was doing and what he’d recommend to my insurance company in his report.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Great Help with Electrics When Needed!!

I had a fire which caused damage to my wiring. The electrician was polite and explained everything to me in everyday language that I could understand. As a woman it's always great to have professionals attend to jobs well and behave in such a respectful manner. Keep up the good work!

30 June 2022
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend

The electrician was prompt and thorough with sorting out the spot lights in my kitchen after a flood.

Was prompt and treated my home with respect and clean.

24 May 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, the man came in the stated time period to disconnect my cooker ahead of works happening in my kitchen. He was very friendly and polite and got the job done very quickly and efficiently

24 April 2022
Unprompted review
Rated 5 out of 5 stars

Call out to water damage.

Andrew was efficient and got on with the requirements of the job effectively. He was polite and answered clearly any questions he was asked. He was tidy and respectful of the property.

20 April 2022
Unprompted review

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