EPOS Reviews 115

Polite and helpful. The BAU solution wasn't working for me, I managed to send screen shots, and they sent the manual workaround. Resfreshingly prompt ... fixed in a couple of hours, not a week or more.

I was impressed with how quickly someone reached out to me and the ease at which they solved my connection issue. Very knowledgeable.

It couldn't be better...
The latest generation EPOS connection cable CEHS-CI 02 did not work properly with Alcatel ALE-300 terminals.
Thanks to Lars, Alcatel has corrected the device firmware.
Great work across manufacturers!

I was skeptical at first when contacting support but it was appropriately escalated and responded to - also in a friendly way (thanks Lars) - I am confident that when I next have an issue I will get what I need..
Ross
ps... I do get the impression that the software could do with some improvements?

The problem was analyzed quickly and accurately. Even the solution required new version of the software to be released, the solution was provided quicker than I expected. Thank You!

Outstanding support experience. Their Epos Connect software introduced a severe bug in a recent update which made its GUI unusable on Ultrawide Screens. It took a while to get resolved with the follow-up update but I was being frequently informed by the Client Solution Manager Lars A. Bohlen about the progress and the estimated time of delivery for the update. I must say this was one of the very rare cases where a support technician seemed to be genuinely interested in me as a happy customer and getting the case resolved.

The agent was outstanding in helping resolve the issue and doing it quickly. Benchmark tech support!!

This was the best customer service experience I have ever had. Within 30 minutes of submitting a trouble ticket I received a phone call to troubleshoot the issue. From this one interaction alone, I will look first to EPOS for future audio needs.

I couldn't be happier with my experience. The response was very fast and very professional. I am truly appreciative of the professionalism of who I worked with and the EPOS team overall.

After receiving minimal assistance through my initial support ticket, I was fortunate to be contacted by a gentleman from EPOS who replied to my review. He took the time to ask what had happened and went out of his way to help me in a kind and professional manner, which truly helped restore my confidence in this company.

If the general support team approached inquiries with the same level of care and effort, this company would truly flourish. Often, all it takes is a little extra time and genuine support to build customer trust and loyalty. Qualities that go a long way in today’s market. Of course, this also depends on customers respecting the company's policies and not taking advantage.

Thank you again for the exceptional assistance. I truly appreciate it and look forward to making future purchases with your company.

Michal was awesome! Very knowledgeable and helpful and resolved all my issues.

-EDITED review
I had proplems with the headset, connections with or without the dongle..tried more than one computer, also had some mic problems along with a loud POP sound whenever I would open a bottle of water or a soda can near the headphones...also tried to use them without the dongle wich pretty much plain didn't work. In an aggravated mood, I wrote an irritated review with some harsh words.

I quckly got a response from the customer service at EPOS (which I did not expect, I've had problems before with other various devices from other manufacturers and had no answer from customer services). within days, I had an email message from an employee at EPOS, and shortly after that an informative and helpful call where these problems with the product were adressed.
I have changed my review up to 4 stars. at first I had rated the product 1 star because these problems made the headset basicly unusable for me..but when it was working correctly it was a great product (good audio quality, ANC and great mic quality). for that reason and escepically for an exceptionally good customer service I have changed the rating to 4 stars.

- EDIT a year later...this is probably not gonna be good enough for what you need. Really great for phone calls, even if your phone or computer is very far away. props for that. sound quality when recording teams meetins or just in general..mid tier at the most.

Fantastic headset for professional use
I bought the EPOS Impact 760T, and I’m truly impressed. The sound quality is crystal clear, the microphone effectively eliminates background noise, and it remains comfortable even after many hours of use. It’s perfect for online meetings and Teams – easy to connect and very reliable. Highly recommended!

Trustpilot Review for Michal / EPOS
I had an issue with my SC 660 USB ML headset suddenly stopping after a year of perfect performance. As a professional captioner for the deaf, this headset is my lifeline — so I was pretty anxious.

Michal from EPOS Global Support responded with patience, kindness, and a solution that worked immediately. A simple firmware update brought my headset back to life, and everything is running smooth again.

Exceptional support, great communication, and a real understanding of how critical these tools are for professionals. Huge thanks to Michal and the EPOS team!

Highly recommended.

Trying to source a replacement cable for my H6PRO headset, I'm just getting unhelpful copy-pastas from support emails, referring back to unrelated support entries on the website, essentially getting stonewalled. I know they've closed their gaming/consumer division, and I literally just want an answer to whether or not it's possible to still get a replacement, and if so, where/how.

Michal provided clear instructions for resolving the issues with our Impact 1060 headset. After installing the necessary software and adjusting a few settings, the problem was successfully resolved.

Some of the best headphones I received from my employer. They have amazing sound quality and I am using them both for work and just listening to music.

Great experience

Amazing experience love my Adapt 660. True audio brilliance