Eponine London Reviews 

51
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

A beautiful dress which sadly didn’t quite fit. The team at Eponine made the return easy and straight forward .

Rated 5 out of 5 stars

What a joy from start to finish! The studio exudes colour and texture and talent. The Eponine team are engaging and perceptive, taking time to know your character and occasion, researching the best fa... See more

Rated 4 out of 5 stars

Prompt postage and delivery But didn't refund the full amount ( deducted £20 for postage).

Company replied

Rated 5 out of 5 stars

I had my wedding dress made at Eponine. It was an extremely enjoyable experience from start to finish. The team filled me with confidence to really push the boat out and go for something a bit differe... See more

Company details

  1. Fashion Designer

Written by the company

Luxury womenswear made in London. Built to last, made to turn heads.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51 reviews

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4.7

All reviews

(51)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Review

Prompt postage and delivery
But didn't refund the full amount ( deducted £20 for postage).

14 July 2025
Eponine London logo

Reply from Eponine London

Dear Christine,

Thank you for taking the time to share your recent experience ordering online from Eponine - we are pleased to hear you were happy with our prompt delivery service.

We also appreciate you letting us know you were unhappy that the delivery and return postage cost was deducted from your refund amount. As a small business, unfortunately it is not possible for us to cover the delivery costs for returned items, as stated in the Returns section of our website. Regardless, we are so sorry that this was unexpected, as we appreciate this will have been an unwelcome surprise if you weren’t aware. We will look into ways to make the returns policy even clearer on our website.

Thank you for your feedback, it is much appreciated.

The Eponine Team

Rated 5 out of 5 stars

Excellent service

Excellent picture representative of the item. Great reassuring back up on payment going through and item delivered quickly.

30 June 2025
Eponine London logo

Reply from Eponine London

Dear Nicola,

Thank you for taking the time to leave us a lovely review.

We are delighted to hear that you are satisfied with the service provided by our team and our prompt delivery service.

We really appreciate your support.

With best wishes,

The Eponine Team.

Rated 5 out of 5 stars

A very special dress!

A fabulous dress was created for me in collaboration with the inhouse designer.
All the staff were so helpful and accommodating.

31 May 2025
Unprompted review
Eponine London logo

Reply from Eponine London

Dear Emily,

Thank you for taking the time to leave us a review.

We are delighted to hear that you love your bespoke dress and were happy with the service you received at Eponine.

We really appreciate your support.

With best wishes,

Naadu

Rated 5 out of 5 stars

A wonderful experience

It is difficult to make a choice they have such a large range of beautiful fabrics and trimmings! I had 2 dresses made and am totally thrilled with the results. They fit to perfection and the team are so lovely and helpful.
The whole experience was wonderful.

26 March 2025
Unprompted review
Eponine London logo

Reply from Eponine London

Dear Louise,

Thank you for taking the time to leave us such a lovely review.

We are delighted to hear that you are satisfied with the service provided by our team and are thrilled with your 2 dresses.

We really appreciate your support.

With best wishes,

The Eponine Team.

Rated 5 out of 5 stars

Really great experience and a breath of…

Really great experience and a breath of fresh air looking for an original Mother of the Bride dress. Personal and warm environment, beautiful fabrics and excellent creative advice from Jet and Pep. Thank you all so much at Eponine.

4 December 2024
Unprompted review
Eponine London logo

Reply from Eponine London

Dear Amanda,

Thank you for taking the time to leave us a lovely review.

We are delighted to hear that you enjoyed your experience having a bespoke dress made at Eponine.

We really appreciate your support.

With best wishes,

The Eponine Team.

Rated 5 out of 5 stars

A wonderful experience..

I hadn't ever had anything made for me before and was pretty apprehensive.
My fears were unfounded, it was the most wonderful, spoiling experience. The team at Eponine were so sensitive and completely understood what I was trying to achieve. I really looked forward to my fittings, the end result was completely perfect, I am thrilled with it, and am certain that I will wear it many times
Can’t recommend them enough, and if my budget allowed I would be a regular!
Definitely a positive experience

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Eponine produces a unique dress for special occasion

The whole experience with Eponine was an absolute joy. I was in such capable and inspiring hands - choosing style and fabrics. From tulle to finished garment was a smooth professional process and the finished coat dress was perfect. The whole team are fabulous - thank you Eponine.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Eponine a vibrant and quality brand

Excellent service, style and quality.
This is such a special, bright and vibrant brand. Every time I am dressed in Eponine I receive multiple compliments. The style, fit and sheer quality in terms of fabric and design are second to none.
I am so thankful to the team for their superb attention to detail.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

The best wedding dress in the world!

I had my wedding dress made at Eponine. It was an extremely enjoyable experience from start to finish. The team filled me with confidence to really push the boat out and go for something a bit different. They were as excited as me about every single detail and step. My appointments were so enjoyable and I looked forward to seeing everyone that were working so hard on it. I don’t think you can get a better experience of making a wedding dress from scratch! It was the highlight of my wedmin!! The dress stole the show - it was truly wonderful and blew all expectations out of the water xxxx thank you Eponine xxxx

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Femme Fabulous

Discovering the array of beautiful dresses offered by Eponine was like finding treasure for me.
As a collector and appreciator of textiles, I was drawn to the label because I could see that the fabrics were very special. Equally alluring were the feminine silhouettes. What a heady combination of super cool groovy and lovely! As I scrolled, online, through their offerings, my thought was: “where have you been all my life and how fast can I get to London?”
Since I wasn’t able to travel from my California home, I contacted the shop and learned that they could design a dress for me given the necessary measurements along with my choice of fabrics and style. Essentially, the experience is a bespoke process—and with such great ease and expertise.
The result? My dress fits me perfectly and is incredibly beautiful—more than I could imagine. I intend to acquire a few more dresses in the future.
These are dresses to keep and cherish—like any great art. My mother used to tell me—don’t buy volume, when it comes to clothing—buy fewer and quality pieces and you will have a wardrobe for a lifetime.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

A Joy!

What a joy from start to finish! The studio exudes colour and texture and talent. The Eponine team are engaging and perceptive, taking time to know your character and occasion, researching the best fabrics and offering design and ideas in a confident yet not pushy manner. I felt totally safe in their hands and I am in love with my beautiful dress - simplicity, style and colour all wrapped up in one! Highly recommend for that very special occasion.

30 November 2022
Unprompted review

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