This company scammed me: told me I needed to send a retainer to set up an account. When I tried calling them, their two phone numbers have been discontinued. How did they get my information? The... See more
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Ordered several days ago. Epoints took my money fast enough but still haven’t even put my order through to Argos yet. Could have had delivery the next day If ordering from Argos (same delivery p... See more
Company replied
always using e-gifts for shopping where possible , it is okey for saving few pounds, lately realised and don't get the cashback as promised like instead to get £60 cashback I get £39.90 I have to comp... See more
I had some problems accessing my account, forgotten password, new email address etc. I emailed support on Friday evening, got a really fast response and by Saturday morning it was all sorted. No fuss... See more
Company replied
2.2
Poor
91 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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A very quick and fast response to my…
A very quick and fast response to my logging in issues. Professional, polite and extremely helpful. Thank you. 😊
22 May 2021
Unprompted review
Reply from --
Hi Aliye,
Thank you for your feedback! It is greatly appreciated by our team.
We are so pleased to hear that you are satisfied with the service from our support team. We hope to welcome you back to Epoints.com again soon!
Always here to help,
The Epoints Support Team
Very easy to use it straight forward
Very easy to use it straight forward. So happy with my purchase. Thank you very much.
21 May 2021
Unprompted review
Reply from --
Hi Natalya,
Thank you for your feedback! It is greatly appreciated by our team.
We are so happy to hear that you enjoyed your shopping experience with us. We hope to welcome you back to Epoints.com again soon!
Always here to help,
The Epoints Support Team
Was easy to order and quick delivery
13 May 2021
Unprompted review
Reply from --
Hi Roy,
Thank you for your feedback! It is greatly appreciated by our team.
We are pleased to hear that you enjoyed your shopping experience with us, and we hope to welcome you back on Epoints.com again soon!
Always here to help,
The Epoints Support Team
No problems with ordering or delivery
No problems with ordering or delivery, everything as it should be
30 April 2021
Unprompted review
Reply from --
Hi Sara,
Thank you for your feedback! It is greatly appreciated by our team.
We are happy to hear that you enjoyed your shopping experience with us, and we hope to welcome you back to Epoints.com again soon!
Always here to help,
The Epoints Support Team
Reply from --
Good Morning,
Thank you for your feedback.
We are sorry to hear that you have outstanding orders that have not yet received a delivery for.
Our customer support team will be more than happy to help to resolve this for you. Please contact us on support@epoints.com, or 01189796341 with your order details so that we can investigate the issue.
Always here to help,
The Epoints Support Team
Best customer service
I had some problems accessing my account, forgotten password, new email address etc. I emailed support on Friday evening, got a really fast response and by Saturday morning it was all sorted. No fuss or nonsense. So very impressed, thank you very much 😁
18 April 2021
Unprompted review
Reply from --
Good Morning,
Thank you for your feedback! It is greatly appreciated by our team.
We are glad that you were satisfied by the quality of support that was given to you, and we hope to see you shopping with us soon!
Always here to help,
The Epoints Support Team
Reply from --
Hi Mihaela,
Thank you for your feedback! It is greatly appreciated by our team.
We are pleased to hear that you are happy with your order, and we look forward to seeing you shopping with Epoints again soon!
Always here to help,
The Epoints Support Team
Great way to spend points
Great way to spend points. Very easy to use. Good search facility. I would have liked to have been able to move my points into a gift card, but found that a bit complicated, might just have been me.
28 March 2021
Unprompted review
Reply from --
Hi Mrs Baker,
Thank you for your feedback! It is greatly appreciated by our team, and we are happy to hear that you enjoyed your shopping experience on Epoints.com.
We do have Evouchers available to buy with your points on the site. If you need any assistance with where to find these/how to purchase, then please send us an email to support@epoints.com and we will be happy to help!
Always here to help,
The Epoints Support Team
Great Experience
I ordered a watch from Currys via Epoints and it was a seamless experience! The order was processed quickly and I was kept informed with dispatch and tracking emails until the item arrived. And I got some points as cashback to spend next time!
4 March 2021
Unprompted review
Easy to order and delivered within 2…
Easy to order and delivered within 2 days
25 January 2021
Unprompted review
Reply from --
Hi Carol,
Thank you for your feedback! We are happy to hear that you are pleased with your shopping experience.
We hope to see you shopping on Epoints.com again soon!
Always here to help,
The Epoints Support Team
Very happy with the experience
The order process was simple and I was informed on my order from placing it through to it being delivered
18 January 2021
Unprompted review
Reply from --
Hi Andy,
Thank you for your feedback! We are pleased to hear that you enjoyed your shopping experience with us.
We hope to see you shopping on Epoints.com again soon!
Always here to help,
The Epoints Support Team
Reply from --
Thank you for your feedback! We are so pleased to hear you were happy with our service.
We hope to see you shopping on Epoints.com again soon!
Always here to help,
The Epoints Support Team
5* service
Very easy to place the order, kept me updated whole way through including delivery, great service 5* Thank you
25 December 2020
Unprompted review
Reply from --
Thank you for your feedback! We appreciate your comments are are glad to hear that you were pleased with the service we provided.
We hope to see you shopping on Epoints.com again soon!
Always here to help,
The Epoints Support Team
Always impressed with the service!
After a great experience using Epoints a few weeks ago, I decided to do a bit of Christmas shopping from the site. I ordered my items today (being a Sunday - & all from different retailers I'll add), and they were all processed within an hour or so - with one item even expected to arrive tomorrow!
Can't praise the team enough - great service all around :)!
6 December 2020
Unprompted review
Such a smooth ordering process and…
Such a smooth ordering process and within 5 minutes my gift cards were in my inbox - Will certainly be shopping with epoints again!
1 December 2020
Unprompted review
Reply from --
Hi Abby,
Thank you for your feedback!
We are glad that you enjoyed your shopping experience on Epoints.com and are looking forward to have you shop with us again.
Have a lovely day and stay safe!
Always here to help,
The Epoints Support Team
Ordered some Christmas bits yesterday…
Ordered some Christmas bits yesterday lunchtime from M&S and John Lewis, via Epoints yesterday and the baubles from M&S have already arrived!!
Great service, will definitely use again!
15 November 2020
Unprompted review
Reply from --
Hi Katie,
Thank you very much for your feedback!
We are glad to hear you are happy with our service.
We hope to see you shop with us again soon.
Have a lovely day and stay safe!
Always here to help,
The Epoints Support Team
2 orders and both returned as not in…
2 orders and both returned as not in stock. Complete waste of time. Refund still not arrived despite asking. Really disappointed with this whole experience
24 September 2020
Unprompted review
Reply from --
Hello Paul,
We are sorry to hear you have had negative experience shopping with us.
Product availability can vary depending on the delivery address and postcode and it's seems the items were unfortunately out of stock with the retailer.
We always search for alternative retailers which may have the item but in this case the retailers were experiencing similar stock level issues.
Please accept our upmost apologies that we were unable to source these products for you.
As confirmed in previous emails, we have refunded you to your original payment method which can take 3 to 5 working days so this should be with you shortly.
We do apologise for the inconvenience caused and we thank you for your patience and understanding during this time and matter.
If you have any questions or need any further assistance, please don't hesitate to contact our Support Team.
Always here to help,
The Epoints Support Team
My order never goes through
My order never goes through, I would like a cash refund
17 September 2020
Unprompted review
Reply from --
Hello Denise,
Thank you for your review.
We are sorry to hear that you have not had a good experience shopping with us.
I can see that we have received your request and this has now been arranged with our support team.
Please let us know if we could be of any further assistance regarding this and we would be more than happy to help.
Once again we apologise for any inconvenience caused.
For any questions, please don't hesitate to get in touch with our support team.
Always here to help,
The Epoints Support Team
Very pleased with epoints the only…
Very pleased with epoints the only thing is that I did not realise that it can take 10 days to deliver and with other sites I could have next day service foc - so hopefully I will not have to wait 10 days
8 August 2020
Unprompted review
Reply from --
Hi Annagh,
Thank you very much for your feedback!
All orders are processed via standard delivery unless our Customer Support team is contacted to make alternative arrangements.
Please note, the estimated delivery time is always stated in the description of each item
Always here to help,
The Epoints Support Team
I Love Epoints!!!
Quick, easy and have a great range of products! Love these guys and will be ordering through epoints again :)
5 August 2020
Unprompted review
Reply from --
Hi Ella,
Thank you for your feedback!
We are so glad you love shopping with us, and we hope to see you again soon for your next shopping experience! :)
Always here to help,
The Epoints Support Team
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