Epicor Software Reviews 5

Can't even speak about the product, because I can't even get close to buying it. I am a consultant helping two businesses implement ERP. I have funds and board approval, but Epicor haven't retuned my initial contact after over a week. I then used their live chat who helped me schedule a call for tomorrow with Ethan in their sales team. 10 mins later with no contact, explanation or any heads up, the diary meeting for that call has been cancelled by Ethan and removed from my outlook calendar.

There can't be any clearer messaging that they don't want o speak to me. It's basically a giant screw you from Epicor so I will continue to explore Syspro who have been far more engaging.

Very poor training for employees and large amount of work offshoring. Managers were remote and abusive. Then companies claim labor shortages?

Very poor support, they use cheap call center in India, I have tried to resolve problems for month, nothing works, every time I had a new person which did not know what was wrong, no international help center, very slow respons to issues, you need a case to be opend before anyone contacts you and that seems to work only in the US, not for me working remotely out of Australia. The system does not work, all the time I had to log in with a new password, everytime got error message, once in the system did not work at all could not use pilot or client. They blame some issues with our admin, which had problems them selve, this software is not worth the money they charge, use oracle or other much better support. I give it a 0 out of 10!

The software is so complicated and difficult to use that we have loyal employees who have worked with the company for years now saying they are looking for another job.
There are so many glitches, I don't even know where to begin. Three months in and we still don't have functioning notifications. We're still having to create all these workarounds to get things to bill correctly: For example, we can't use parts that have anything to do with a service (installation, design work, etc) because it won't bill correctly so we have to write them up as custom drop-shipped items to "trick" the system into billing it without an associated shipment.
Then there are the glitches... for example, random fields will just disappear, including mandatory ones, and the only way to "fix" it is to close out, losing all of your work, clear your cache, log back in, and start all over again.
The limitations and gaps in this software are mind-blowing. We create products that are custom, and we usually take deposit for those since we can't resell them. Not with Epicor. You see, once you convert a quote to an order, that order automatically goes into production. You can't stop it, the only thing you can put on hold is shipping. And you can't link a payment to a quote... which means you can't accept a deposit from a customer until their order is already being made, and if they're slow to pay, you have to hold their order in your warehouse until they do. If they never pay? Tough luck. You're out all that labor and material.
There is virtually no support, so months after buying it, we're still teaching ourselves how to use this program. And because there's a million different ways to do the same thing, all with different consequences, we are finding that we didn't do things correctly and have to throw out what we've done and start over.

After using their software for 15+ years here is my views on the company.
They are no longer a development their software - more buy smaller products, implement them and let them die as they have no knowledge of how they work.
The WORST support in the world. We pay 65k per year for support and get such gems as "Have a look at help"
Stay clear. It was a pretty bad company 5 years ago, Its truly hopeless now.