EpicNPC Reviews 11,159

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the platform's middleman service to be beneficial and professional, making transactions safe and smooth for both buyers and sellers. Reviewers appreciate the user-friendly interface for selling and the overall ease of use, especially when utilizing the paid middleman service for larger transactions. However, a significant number of people express strong dissatisfaction with the customer service and staff, describing it as the worst experience they have ever had. Many users report issues with account suspensions, bans without clear reasons, and an unresponsive support system that often closes tickets without providing solutions or explanations. The website's verification process is also a point of concern, with some finding it overly complex and requiring personal information or external account history that is not clearly outlined in the rules. Additionally, some reviewers feel that the moderation team acts inconsistently and does not protect users from malicious behavior, especially if their internal systems are not used for transactions.

What people talk about most

Website

People report negative experiences with the website, with many advising others to avoid it due to concerns... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing disappointment and frustration... See more

User experience

Customers consistently note negative experiences with user experience, often finding the platform opaque and... See more

Staff

Clients share negative opinions on staff, with many reviewers describing the moderation team and management... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the flawless and easy gaming service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My transaction was excellent. There was a significant bit of downtime while the middleman updated their game, but that isn't the end of the world. Overall, they were beneficial and professional.

Rated 3 out of 5 stars

EpicNPC by itself is a decent forum with moderation. However, their Customer Support system can only be called a diaster. My account, a verified one with multiple years of regular use, app... See more

Company replied

Rated 5 out of 5 stars

Great site, excellent quality support team. I sell alot of accounts and xbox Gamertags with them never any issues 5 star service. Would recommend.

Rated 5 out of 5 stars

Absolutely 100% recommend using this site to buy and sell accounts. The middlemen service is great and it makes the transaction safe and smooth for both buyer and seller. I've used it twice now with t... See more


Company details

  1. Gaming service Provider
  2. Hobby Store

Written by the company

EpicNPC is a free marketplace where gamers can buy, sell or trade game accounts, items or offer services.


Contact info

3.7

Average

TrustScore 3.5 out of 5

11K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Account banned because i was just…

Account banned because i was just "suspicious" after recording 4 videos to prove that i'm not , my account will stay "ban" after years of services and many good reviews ....

12 September 2024
Unprompted review
EpicNPC logo

Reply from EpicNPC

User did not provide a username or any information so we cannot investigate.

We cannot confirm this review.

Our bans have a appeal process that is reviewed by multiple individuals. If they were denied an unban, it was most likely correct.

Rated 1 out of 5 stars

Very unprofessional site

The forum it self is really bad and not trustworthy they are tyrants that will ban you or get rid of you if you don't comply to their demands like lowering prices or whatever don't fall for their antics.
Now the sellers don't have anything to do with it for the most part but some of them are involved with the forum moderation (which is terrible).
They will ban you and say that you are this person or that person or part of a scam ring or some very paranoid stuff for no reason whatsoever and give you the same responses every time you appeal the ban.
I am sick and tired i have created a new account to try and talk to the mods and sort this out once every 4 months and they just automatically banned me which leads me to think they hardware ban people.
I'm done with them and i wanted to check them out on trustpilot guess what i found ? A ton of fake reviews and amidst them the real ones all complain of the same stuff which is a myriad of scammers and unjustified bans.
The only reason that i can think of for why i was banned is some of the admins of the website was interested in my One Piece Bounty Rush account and wanted to buy it from me and probably didn't like the pricing for my whale account and asked if i can lower the price and since i refused he banned me.
This might sound stretched but their whole manners and ways of dealing with people are like that.
Be wary of this website and i guarantee you most of these reviews are fake if you keep looking you will see that most people have had a similar experience to mine and i'm glad to see that i'm not alone.

Edit : Don't believe a word they are saying in their reply and if you do you will experience the EpicNpc touch and don't say you haven't been warned :)

8 July 2024
Unprompted review
EpicNPC logo

Reply from EpicNPC

All bans are reviewable and can be appealed. Admin staff do not sell anything on the site and do not participate in the marketplace. Ban appeals are conducted by admin staff only. If you were banned by a volunteer moderator, they are not involved in the appeal process. We make sure our appeals are conducted by a separate person.

You stated you have created multiple accounts and continue to make new accounts. Obviously if you're banned any new account will also be banned without warning.

We do not monitor seller's prices or ask anyone to change their price. We do no have rules about pricing, so your assumptions are wrong. A seller can list an item for whatever price they want.

Rated 5 out of 5 stars

Best marketplace !

Best market place, never had a problemwith ~25 transactions !

Of course, you still should always be careful to buy / sell to trusted users. (Good reviews, ID verified, etc..)

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Paid for ads and got instantly banned.

Paid for ads and got instantly banned.
One month passed and they haven't refunded me. Be careful. They'll let you make an account, list your offers but require upgrades and ads to actually sell. The moment you pay, you get banned. They'll claim you're a different person or they just won't reply at all.

Check their responses here. "Previously known scammer", "already banned before". Not a single proof, just straight up scammers. Deal with caution with this guys.

---

Edit: As said before, their only response is "known scammer". It seems that the known scammers are them. Contact Apple Pay? About what? You haven't refunded it yet.

27 May 2024
Unprompted review
EpicNPC logo

Reply from EpicNPC

Known scammer who is banned on various other websites as well. Payment was voided the same day it was made, May 27th via Apple Pay. Please contact Apple Pay for assistance.

Rated 1 out of 5 stars

Unfair website

Unfair website. I got ban without reason. I appealed it and epicnpc support wrote me that they are thinking that I am other person. If you have proof that I am other person, please show proof here. Or give me my unfair banned account back.

1 June 2024
Unprompted review
EpicNPC logo

Reply from EpicNPC

Returning scammer. You were originally banned in 2022.

I have re-reviewed this ban and the data is correct.

Rated 2 out of 5 stars

Epic Midman get my account banned

Their system and security are pretty good - No issue. However, their midman system is the issue.

I bought an account using TG Trade. Their middleman changed the account's email address to my EpicNPC username. The GM can determine that under TG Trade, they should change the email address to one similar to the original, not my EpicNPC username. However, the seller doesn't want to refund, and the middleman doesn't want to take responsibility. I lost the account, the middleman fee, and the money.

The admin had banned the seller but that did not help me to get back anything.

14 May 2024
Unprompted review
EpicNPC logo

Reply from EpicNPC

The claim made is false.

May 12 - transaction completed successfully
May 15 - account was banned for undetermined reason. Reported by the buyer.

We investigated this issue and were unable to determine fault, however changing a password multiple times would not cause a permanent ban, so this is not a realistic claim. That said, there is also zero evidence the password was changed more than 1 time.

Rated 2 out of 5 stars

Sold an account

Sold an account, no problem as i was the owner and there won't be a bad thing going on from now for the buyer. On the other hand i bought an account for myself and for 1 week now it is still in descusion so i am -100$ and the account that i bought

31 May 2024
Rated 1 out of 5 stars

My account was banned.

My account was banned after just having signed up and submitting ID verification. Before this happened, someone messaged me telling me they had what I was looking for. They messaged me again via Discord, and against my better judgement, should have known to identify this as a scam. I have a ticket in to dispute the ban, as I've never been a member of this site before. But honestly, do I even want to be, if my first experience is scammers coming at me?

18 May 2024
Unprompted review
Rated 1 out of 5 stars

Terrible support

Terrible support. My threads are constantly getting removed with no communication, warnings, or anything. Staff ignores messages and support tickets for 5 days so far. My account also got suspended today for 3 days, without posting or doing anything. Guess what, same story - no communication, emails, warnings, anything. This site is a joke

24 April 2024
Unprompted review
Rated 1 out of 5 stars

Your account is not safe on EpicNPC

I've been punished 3 times over 5 months for ONE thing I did (that got misunderstood / distorted / taken out of context).
1 ban of 7 days, 1 ban of 30 days (that got issued 3 months later, just after I wrote a trustpilot review), and now an account termination after I've requested my data in the context of data access from RGPD.
They claim it's about a bribing thing that never happened and they decided to hide the thread from which they say I said that... I've been fighting against how they tolerate scammers on their forum for 2 years, but they would rather call it "trolling" and ban me for being a potential scammer...
You account and your data are not safe on EpicNPC. Admins are being abusive, and are impossible to reason.

3 April 2024
Unprompted review
EpicNPC logo

Reply from EpicNPC

Duplicate review.
https://www.trustpilot.com/users/659ad110f044460011e56781

User asked multiple times if he could bribe staff to scam. Account was terminated for this reason.

Rated 5 out of 5 stars

Trustworthy MiddleMan

Sold my WF account, using the MM is always preferred for safety transaction. MM was quick response and did excellent job. Thanks EpicNPC for the platform!

28 March 2024

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