So happy with the service, after a nightmare with a new dishwasher at my parent's home which lead to having to turn the water off entirely. I contacted Martin and Brian was on site within an hour of... See more
Company replied
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See what reviewers are saying
Very professional, polite and super quick 24/7 service from both office and engineer staff. Plumber checked and narrowed down options what it could be, found the issue and then clearly explained what... See more
Company replied
Quickly responded to the issue of water coming through a ceiling from a water tank in the loft. The plumber given the job arrived inside the hour and had the problem resolved inside the hour too. Very... See more
Company replied
We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... See more
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Company details
Written by the company
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Contact info
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
- 07720247247
- martin@ephg.limited
- ephg.limited
4.8
Excellent
291 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good plumber and good service
Thomas was very good explained what he was doing from start to finish, very friendly would recommend him. Thanks again
27 November 2022
Unprompted review
Reply from EPHG Limited
Happy you had a good service, and clad the engineer was able to explain what he needed to from start to finish. Much appreciate from you stars you have given us and your time in writing the review. Thank you.
EPHG Limited
Plumber turned up within the allocated time and did an excellent job completed within an hour. No complaints from me. Thank you.
19 November 2022
Unprompted review
Reply from EPHG Limited
much appreciated for the review and glad our services have been of same help. Thank you and all the best.
Great company
Contacted this company regarding emergency boiler repair. They absolutely webt out of their way to help me out. Would recommend 100%
12 November 2022
Unprompted review
Reply from EPHG Limited
Job booked for next day and cancelled within minutes. I think this review was more so that our client was going to get a refund even know there was no entitlement. I felt that because it wasn't an emergency and didn't interrupt our process too much, I decided to refund the full amount and asked our client if they can write a review, which our client did for our efforts. Thank you and much appreciated.
Reply from EPHG Limited
Thank you for the 5 star review and hope everything went well.
Excellent
5 star from the time I made the call to the time the engineer left, I was on my own as husband working abroad, was completely at ease with Ross who explained everything as he worked through and found the problem.
9 November 2022
Unprompted review
Reply from EPHG Limited
I'm glad you're happy with our service, as our aim is always customer satisfaction. Really glad for your review and your time in writing it. Thank you.
Emergency electrical work
A great service that carried out emergency work with the highest professionalism. Thank you.
29 October 2022
Unprompted review
Reply from EPHG Limited
Really appreciated that you have shared your experience and thank you for your time in writing the review.
Highly recommended.
I had a radiator that sprang a leak and we were unable to isolate. Called about 20 companies and 3 accepted the job only to cancel later, wasting hours of my time. Late in the evening came to EPHG and was sceptical when they said they would get me someone within an hour, but finally, a company that delivered on their promise. The plumber, Anthony, arrived early and was quick, efficient and cleaned up after the job.
13 October 2022
Unprompted review
Reply from EPHG Limited
I absolutely loved this review, because it explains your experience prior to booking, your honest thoughts of being sceptical and your experience with the engineer coming out.
Reviews like this, should give people using our services more confidence. In some case, can't always guarantee someone turning up, but, we would like to see that we do have the best conversation rate of satisfaction.
I hope all issues with your radiator has been resolved now.
Brilliant service
Brilliant service. My toilet was leaking everywhere and at 10.30 at night I called EPHG who answered the phone quickly and sent an excellent plumber out within the hour. He very quickly and efficiently delt with the problem. Excellent service all round! Thank you
5 October 2022
Unprompted review
Reply from EPHG Limited
Love the review. Always trying to make the service we provide the best. Thanks for your time and effort in writing the review. Much appreciated.
Very happy with the service provided
Very happy with the service provided , came within 70mins late on Sat evening and stayed to sort a difficult job
1 October 2022
Unprompted review
Reply from EPHG Limited
I'm glad you're really happy with the service from an engineer getting to you, late on Saturday. I hope the difficult situation has been completely fixed. Thanks for your time in writing this nice review.
Great service will use again if ever needed!
Had a leak in my water tank called EPHG within the 90 mins plumber arrived within 30 min he knew the issue and within 24 hours (as needed a part being sorted) everything was fixed! Plumber was brilliant and service was great!
25 September 2022
Unprompted review
Reply from EPHG Limited
Really happy that from calling us to getting you issue resolved, the complete work has been completed and you seem very satisfied, I would assume. I appreciate your time and thank you for writing the review.
Excellent people
Emergency at 07.00 they calmly took details and work was completed before 09.30. Would recommend to everyone. Five star service.
24 September 2022
Unprompted review
Reply from EPHG Limited
I hope the problem you had is fully resolved and I thank you for your time in writing the review. We hope for all our call-outs to be as smooth as this one.
Fast and friendly service
Fast and friendly service, engineer provided was great, fixed my problem in minutes! Very happy!
13 September 2022
Unprompted review
Reply from EPHG Limited
This is what we like to see from all the engineers we send to our clients. Happy the engineer managed to fix your issue in minutes and appreciate your time in writing the review. Thank you.
Great service from start to finish
Called on Saturday as we had a dire emergency, called other so called 24 hour plumbers but no answer. Called these and got an answer straight away and was explained the costs and how long someone will be out, the plumber arrived in the time given and quickly found the route of our leak. The plumber was very clean and tidy would highly recommend.
10 September 2022
Unprompted review
Reply from EPHG Limited
Nice long review which I really appreciate. I'm happy that the engineer was able to find the leak quickly and was clean & tidy.
100% Recommend
Total professionalism from start to finish. Turned up when he was expected. Neat and tidy and sorted my issue within an hour. Would definitely recommend :)
5 September 2022
Unprompted review
Reply from EPHG Limited
This is the type of service we hope for every time, professional and is able to finish the job within the hour. Thanks for the nice review. Much appreciated.
Reply from EPHG Limited
Glad we was prompt for you and thank you for your time in writing this 5 star review
Had leaking pipe joint on Bank Holiday
Had leaking pipe joint on Bank Holiday. Ben came within 3 hours and fixed it very quickly and efficiently. Excellent customer service.
28 August 2022
Unprompted review
Reply from EPHG Limited
3 Hours is a little bit longer than we like, however, I appreciate the 5 star reviews and very grateful for your time in writing it. All the best.
Great service
Great service, called for an emergency plumber and Anthony arrived within 90 mins and sorted the issue. Very reasonably priced especially for emergency call out
Thank you to Kieran who took the call too and sorted out the engineer.
14 August 2022
Unprompted review
Reply from EPHG Limited
We're glad that you've spent time to write a nice review and the engineer Anthony arrived within 90 minutes and. sorted the issue. Much appreciated and all the best.
Had a faulty valve in pipe in garage.
Had a faulty valve in pipe in garage.
Kieran was very helpful and kept me updated by email when the plumber Anthony would arrive.
Anthony was very efficient and completed the job in a short time.
Would throughly recommend
31 July 2022
Unprompted review
Reply from EPHG Limited
I'm glad the job was completed in a short time keeping the cost down as much as possible. Being informative as much as possible by email or by text when making a booking to the engineer coming out is what we do. Thanks for the nice review and all the best.
Great service
Great service. Costs explained right at the outset. A bit more expensive than others but you pay for service these days.
Plumber came out within 12 hours. I was given a time window which was adhered to.
The plumber was great.
Thanks for the service
31 July 2022
Unprompted review
Reply from EPHG Limited
Nice review. We always explain costs and send receipts once payment is made to make sure nothing was misheard with the chance the payment is voided immediately after if needed. Glad the plumber was great for you and I appreciate your time in writing the review.
Quick, impressive service
I needed an urgent callout on a Friday night for a major leak. Very quick response time and overall a very smooth and efficient process. Engineer Anthony was knowledgeable and got straight to identifying the leak source with no wasted time and was able to perform a fix that solved the immediate problem. He also took pains to explain exactly what he was doing and why which I appreciated, especially when having to relay details to my landlord.
27 July 2022
Unprompted review
Reply from EPHG Limited
In most cases, there isn't anything worse than a major leak and generally a time of panic. We're glad that Anthony was able to get to you soon enough to perform a fix immediately and overall you are happy with the service EPHG and the engineer has given you. This is a great review and I appreciate your time in writing it. Thank you.
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