I ordered some merchandise and was told that the merchandise wasn't in stock, only after I inquired about what was the delay in shipping about 2 weeks later. I cancelled the order and was lied to abou... See more
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Their customer service is rude, and terrible. They appear to be a small venture. We placed an order of just 4 items in a week and they couldn't fulfill it. We reached out to them for status update. Th... See more
On multiple sites and multiple prices. Ask for a parcel refund due to finding it 10.00 cheaper the day after ordering it and didn’t get a reply at all. Lousy customer service. Most discouraging is the... See more
I purchased a holographic projector fan. It has the hardest set up ever! The directions are in another language and the pictures and wording are so small i cannot make any of it out. Ive tried for hou... See more
Company details
Information provided by various external sources
E.P.Light ambient light is a new type of LED bulb, decorative lamp, combined with Pollock‘s abstract painting and traditional Edison bulb. Each bulb is crafted as an artwork, handmade, against dropping.
Contact info
PO Box No. 53265, 95119, San Jose, United States
- info@epdesignlab.com
- epdesignlab.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There is no way to reach the company by…
There is no way to reach the company by phone which is troublesome and it took them more than 48 hours to respond to my email that an item was broken. That was very frustrating.
I bought the iron man lamp as a gift
I bought the iron man lamp as a gift. My husband loves it. It’s a nice size for desk or table. Not too big and not too small. Very unique and interesting to look at.
So beautiful
So beautiful, I added them to the clear light fixtures over my kitchen counter. Very classy. I get plenty of compliments.
Shipping was quick but only received…
Shipping was quick but only received one of two items ordered. Customer service response was prompt and said out of stock items will ship when back in stock but no way to say when that may be. Bulb looked beautiful but a bit disappointed as it was to be a gift.
I love the products
I love the products, and they look great. However, I have had 2 different bulbs burn out in less than a year with minimal use. I would expect a longer lifespan from LED’s.
The lightbulb is beautiful
The lightbulb is beautiful. We love it. My daughter ordered one as well.
These bulbs are fantastic
These bulbs are fantastic. We use a blue hydrangea as a night light.
Nice that you don't have to worry about breaking them,
J. M.
Great product
The bulb looked just as expected (like it did in pictures). I ordered the base separately and it came within two days which was quicker than I expected. Only complaint is that the the bulb slips around in the base, it’s not as stable as I would like (the base that just illuminates the bulb, not screw in) but it’s really not that big of an issue.
I love all the lights and their unique…
I love all the lights and their unique colors. A very nice conversation piece.
EPLight has excellent products
EPLight has excellent products. I also appreciate their customer support/interaction. Other companies should take notice.
Well done !
James Lucas
Unquestionably awesome.
The light looks amazing! Really adds a unique feel to a space.
From ordering to delivery, everything went smoothly. As a person purchasing internationally it's good to know that you can easily track where your parcel is, and it was a reasonable time frame for delivery.
I think these guys/gals are amazing !
I think these guys/gals are amazing !! Keep up the fantastic work !! Kuddos !
One of the most unique gifts you can personalize!
One of the most unique gifts you can buy and customize for coworkers. So far I have bought and customized 5 bulbs! And each coworker loves there lightbulb! I am always satisfied with the finished product!
Outstanding customer experience
Outstanding customer experience. Love the product, love the company.
Amazingly beautiful and super well…
Amazingly beautiful and super well crafted (they don’t break if you drop them!!!).
Will be buying more!!!
Serious company
Serious company. Good shipping. Good product. Good description. The product is a bit expensive, especially, when you have to pay customs
Great quality products and excellent…
Great quality products and excellent service.
Very good service
An initial problem with my order was quickly resolved to my complete satisfaction. These lights are very attractive.
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