I ordered a Diamond Art kit on the 9th May and have still not received it. I notice that these complaints have been going on for years, so my question is why is this company still able to continue tra... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our company made the mistake of listing one of ePacific's products on our site after much prompting from them. Luckily we made sure payment would take place after shipping. We have not heard from... See more
I never received what I ordered. They never responded to any emails, texts, or IMs I sent. It's been nearly 2 Months. Why are reputable companies like Facebook and PayPal allowing this "compa... See more
So I've never actually purchased anything with them howeverI was considering becoming a CSR with the company. For the people who posted on this site, I want to say a genuine thank you for the heads up... See more
Company details
Contact info
I ordered a Diamond Art kit on the 9th…
I ordered a Diamond Art kit on the 9th May and have still not received it. I notice that these complaints have been going on for years, so my question is why is this company still able to continue trading? Paypal needs to stop dealing with this company.
Scam
Ordered in May and never received the order. Email inquiries were mostly ignored.
I sincerely wish that I could rate this…
I sincerely wish that I could rate this business a zero! Almost 2 months and still have not received my order or any replies to multiple emails! I paid with Paypal and submitted a dispute. Today I submitted a claim.
Poor communication and none of my items…
Poor communication and none of my items were shipped! Don't buy from these people!
Ordered a 5D Diamond Craft kit
Ordered a 5D Diamond Craft kit. STILL waiting for paypal to refund my money. STAY AWAY FROM THIS COMPANY....it's a huge scam.
This is more than bad
This is more than bad. I ordered the saw with extra blades all I ever received was the extra blades that was $100.00 and never received the tool that was supposed to come with the blades. Have sent emails, mailer-daemon unknown. Refuses to reply to any attempt to contact them. Do not order anything from this company they are scamming people!
SCAM SCAM SCAM
SCAM SCAM SCAM
I ordered the gloves, and never received them. They gladly took my money but will not return my phone calls or emails.
Do not order from them!!! Rip offs
Ordered items over a month ago...never…
Ordered items over a month ago...never sent, never received.
No phone number, no address, no website...SCAM.
Waiting for Paypal to refund money.
I purchased what I thought would be a…
I purchased what I thought would be a lovely warm jacket. Checked the sizing. The jacket eventually arrived, very thin and not warm at all and far too small. I asked to return it and was told to pay the return costs myself - to China - which would be credited to another item. I did not want this. Got in touch with Paypal, and finally was told to return the jacket to Canada, again paying the costs myself - £10.95. Fortunately, Paypal has a system whereby one can recover these costs. DO NOT BUY FROM WARMJACKET, they misrepresent everything.
SCAM SCAM SCAM
SCAM SCAM SCAM! Don't by their Warm Jacket (otherwise known as warmjacket or warmparkajacket ). SCAM! You will never get it!
Shocking
Shocking! sent me faulty goods then never replied to my emails. I claimed and appealed through Paypal but they refused my claim as the said I didn't send it recorded (Its was too bloody expensive to do that) so I am out of pocket to the tune of £95 with nothing to show.
Don't buy from this company at all, they are sheisters and PayPal arent much better! terrible experience
Oh and another thing, Paypal don't tell you, but they will refund you up to £15 to return something to a seller, You have to ask for it though! as they dont make it known
It's a SCAM - They are con artists and thieves!
I never received what I ordered. They never responded to any emails, texts, or IMs I sent. It's been nearly 2 Months.
Why are reputable companies like Facebook and PayPal allowing this "company" to scam consumers?! It is OUTRAGEOUS and it must stop!!!
BUYER BEWARE: Do NOT buy anything from an ad you see on Facebook - apparently Facebook doesn't care if their users get scammed by a fake company that grifts people using their site. Not cool Facebook. I'm really disappointed in you. I'll be contacting the Better Business Bureau next.
i also wish i had read the reviews!!
i also wish i had read the reviews!!! same story as everyone else!!! ordered on june 10 and still have not received merchandise or refund!!! and pay pal has not helped at all either!! very disappointed!
Wish I had read these reviews first
Wish I had read these reviews first. If you think PAYPAL will help your case, good luck!
Made purchase on March 3rd. And only received partial shipment. Many calls, emails and broken promises. Pay Pal Resolution Center seems to be dragging their heals and after spending $35.00+ to ship back to seller, I keep getting run around from Pay Pal. I'm out $115.00 plus return costs.
With all these negative reviews WHY is Pay Pal dealing with them?
Ordered goods 18th April 2017 Up till …
Ordered goods 18th April 2017 Up till now have not received my goods nor have they replied to any of my emails .
Really think these companies should be shut down and brought to account We should all get our money back plus some sort of compensation. Surely something can be done to stop this procedure and people loosing money.
never recieved the product i ordered
I ordered a toilet light and still yet two months later it has never came! this is a hoax of a business! Never buy from them!
SCAM!!! Do not buy!!!
They are selling fraudulent goods, with ficticous information. When you contact them, their response is, "it's not our problem"!
I filed claim with paypal, but it can take up to 30 days to get a refund.
DO NOT BUY FROM THEM!!!
Hoax don't buy!!
No items recoand emails undeliverable!!! Lucky I'm covered through paypal
Item never arrived
never received item, never got an answer to my emails
DO NOT BUY FROM THEM!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








