We required our annual air con service and a full inspection of the units . This was very important as the machine in the lounge area needed an internal clean. All work was very ably done by Harry wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Harry was on time and respectful when he came to carry out my annual AC service. Although he hadn’t been here for a couple of years, he remembered details of past conversations which makes for a reall... See more
Company replied
Harry was contracted to our site offices to carry out a faulty system, his clear professional advice and work ethic was excellent. He was respectful of the fact we were a busy running office and adher... See more
Company replied
The engineer (Harry) was friendly and carried out a professional job making sure everywhere was left clean and tidy and that everything was working exactly as it should. He even offered to help move f... See more
Company replied
Company details
Written by the company
We design, fit and maintain domestic, commercial and industrial Air Conditioning, Air Source Heat Pumps, Ventilation and Underfloor Heating.
Contact info
Sovereign Way, PE38 9SW, Downham Market, United Kingdom
- 01366384200
- enquiries@eocservices.co.uk
- eocservices.co.uk
Arrived at time agreed
Arrived at time agreed. Respectful of property. Polite and efficient.
25 March 2025
Unprompted review
Reply from EOC Services Ltd
Hi Sally, Thanks so much for your great feedback! We're glad you were happy with the service and our engineers.
Andrea in the office very helpful…
Andrea in the office very helpful booking an engineer.
Harry, our engineer, was polite & respectful of my home. Did a thorough job servicing our AC unit
21 March 2025
Unprompted review
Reply from EOC Services Ltd
Hi Suzanne, Thank you for your lovely feedback! We're so pleased to hear Andrea was helpful and that Harry made such a positive impression - polite, respectful and thorough is exactly what we aim for. We'll be sure to pass your kind words on to them both!
Can’t fault EOC on any part of their service
Great products, support and service.
21 March 2025
Unprompted review
Reply from EOC Services Ltd
Hi John, We really appreciate your kind words and are so glad to hear you had a positive experience! We aim to provide a great service, and it's fantastic to know we delivered!
Friendly and Efficient
The engineer (Harry) was friendly and carried out a professional job making sure everywhere was left clean and tidy and that everything was working exactly as it should. He even offered to help move furniture back to its original location. Over the last 5-6 years I have always found EOC to be a reliable and trustworthy company who I would thoroughly recommend.
19 March 2025
Unprompted review
Reply from EOC Services Ltd
Hi Bill, Thank you so much for your continued support over the years - it truly means a lot to us. We're delighted to hear Harry made such a great impression. We really appreciate your recommendation and look forward to continuing to support you.
Service air conditioning
The engineer was very polite and helpful would have them again and was on time
4 March 2025
Unprompted review
Reply from EOC Services Ltd
Hi James, Thanks so much for your great feedback! We're glad you were happy with the service from our engineer.
Great service and people
Clare from Admin was kind and accommodating for our needs. Upfront clear information.
Barry took time to answer all my questions about which appointment would be best and was very knowledgeable, which I am grateful for.
Tony was conducted the service of our air source heat pump and was professional, courteous and efficient.
Great service overall and reasonably priced
24 January 2025
Unprompted review
Reply from EOC Services Ltd
Hi Sam, Thank you for your kind words! We're glad to hear Clare was accommodating and clear with her communication, and that Barry took the time to answer your questions. It's also great to know Tony carried out the service professionally and efficiently! We'll make sure your feedback is passed on to them!
Cost effective air conditioning with excellent service
12 months ago we had air conditioning with air source heat pumpsinstalled by EOC Services and today had our first service.
The system supplied is efficient, quiet and very cost effective. The service we received from the installers and the service engineer today was excellent. Efficient, polite, helpful. I highly recommend EOC Services.
6 January 2025
Unprompted review
Reply from EOC Services Ltd
Thank you for your amazing five-star review! We’re so pleased to hear that you're enjoying the efficiency, quiet operation, and cost effectiveness of the new system.
It’s great to know that our installation team and service engineers provided excellent service throughout the process. We appreciate your support and recommendation. 😊
Great job
I'd had EOC recommended to me so when I wanted air conditioning installing in my bedroom I got a quote from them. They weren't the cheapest, but as they'd been recommended, and could do with work in an acceptable timeframe I opted for them. The team doing the installation were on time, friendly, helpful and did a neat and tidy job. Would definitely recommend.
1 July 2024
Unprompted review
Reply from EOC Services Ltd
Thank you for taking the time to leave a review! We're pleased that you chose us and that we could deliver a service that met your expectations. Your recommendation means a lot to us. 😊
Trustworthy company
Tony is thorough, professional and good with my tenants and always explains if there are any issues .
3 December 2024
Unprompted review
Reply from EOC Services Ltd
Thank you for sharing your experience! We are pleased that Tony met your expectations. We look forward to assisting you again.😊
Reply from EOC Services Ltd
Thank you for sharing your experience! 😊
Tony was exceptionally good
Tony was exceptionally good, arrived promptly and was very friendly during the service. He was very thorough and ensured things were tidy afterwards. Thank you!
26 November 2024
Unprompted review
Reply from EOC Services Ltd
We are thrilled that Tony met your expectations Thank you for sharing your experience! 😊
Great service
Call from Tony when 30 minutes away, then friendly and efficient air-con service.
20 November 2024
Unprompted review
Reply from EOC Services Ltd
Thank you for sharing your experience! We look forward to assisting you again. 😊
Above and beyond
Arrived well on time, went above and beyond the actual service.
Very friendly
20 November 2024
Unprompted review
Reply from EOC Services Ltd
Thank you for sharing your experience! We are thrilled that our engineer met your expectations. We look forward to assisting you again.😊
Tony was happy to wait a short while…
Tony was happy to wait a short while for me to get home when he arrived for my service. He was polite and thorough, explaining what he was doing and finding as he worked
14 November 2024
Unprompted review
Reply from EOC Services Ltd
Thanks so much for your kind words - really appreciate your support! 😊
Great maintenace visit
Tony was great on our maintenace visit. Respectul of our property and happy to explain the system and what he was doing.
7 November 2024
Unprompted review
Reply from EOC Services Ltd
Thank you for sharing your experience! We look forward to assisting you again. 😊
Very thorough servicing of multiple…
Very thorough servicing of multiple units. Our engineer, Tony was very professional and friendly. He worked around our team and was very accommodating.
6 November 2024
Unprompted review
Reply from EOC Services Ltd
Thank you so much for your kind words. It's great to know that Tony carried out the service professionally and was able to accommodate your team.
Tony arrived on time and carried out…
Tony arrived on time and carried out the service on our boiler, he was very clean cleared up after. Informed us of any problems he found and put them right.
All in all a great experience and would recommend this company
4 November 2024
Unprompted review
Reply from EOC Services Ltd
Thank you so much for your kind words. We really appreciate your support and are glad you had a great experience.
Very happy with Tony's service
Tony arrived exactly on time, was friendly and helpful and completed the service efficiently.
Very happy with today's experience!
5 November 2024
Unprompted review
Reply from EOC Services Ltd
Thank you for sharing! We are pleased that our engineer met your expectations. We look forward to assisting you again. 😊
Boiler valve replacement
Tony from EOC has visited our property on more than one occasion to carry out annual servicing. This time he was here to replace a couple of boiler valves. Always very friendly and polite. Highly recommended, thanks as always Tony
4 November 2024
Unprompted review
Reply from EOC Services Ltd
Thank you for sharing your experience! We are thrilled that Tony met your expectations and that you highly recommend us! We look forward to assisting you again. 😊
Excellent service
The engineer who attended, Barry, was most helpful and explained our heat pump system in such a way we could understand how the system works.
1 November 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.