The web page is clear, understandable nad easy to use.You can find all details at once and could also find the alternative solutions. All conditions are specified one-by-one, so that it is hard to ma... See more
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Unfortunately enuygun.com does not inform the customers properly about the transit visa. So the customers could face with big troubles. Even they could not cancel the international ticket. I had talke... See more
Company replied
I reserved a car for a rent but l couldn’t find my driving license and wanted to cancel and they said they will cut 20% and rest will be refunded but it’s been almost 2.5 weeks and l called 5-6 times... See more
Company replied
Terrible service! Never rent again!!! I rented at the airport. The rental company didn't give a car and I couldn't get my fee back. I want my money back and an apologize as soon as possible!
Company replied
Company details
Written by the company
ENUYGUN'da tüm havayollarının uçak biletlerini karşılaştırarak en uygun uçuşu bulmanıza yardımcı oluyoruz. Ayrıca banka kredileri, sigorta ve diğer hizmetler de burada!
Contact info
34752, Istanbul, Turkey
- talep@enuygun.com
- enuygun.com
3.0
Average
781 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agent Misleading Information & Incomplete Refund
I am submitting this complaint regarding a serious issue with my booking.
I purchased my ticket through Wingie, which operates under Enuygun. After the flight was cancelled by Gulf Air, I initially attempted to contact Gulf Air directly but did not receive a timely response. Therefore, I had to proceed through the agency (Wingie/Enuygun) and made my decision based on the information provided by them.
Additionally, I requested to be contacted by phone. However, Enuygun informed me that they were unable to reach me, despite the fact that my phone number was correctly provided.
I was not properly informed about available alternative flight options. Instead, I was directed toward cancellation as the more advantageous option. Based on this incomplete and misleading information, I gave my approval. Therefore, my consent cannot be considered informed consent.
After the cancellation, Gulf Air responded and clearly informed me that if the ticket had not been cancelled by the agency, they could have provided an alternative flight without any additional cost. However, since the ticket was already cancelled, I was told that I must continue only through the agency.
As a result:
- 6 passengers have been left in a difficult situation
- My original payment of 2038 AZN was not fully refunded (only 1785.86 AZN returned)
- I lost the opportunity for a free alternative flight due to misleading information
This constitutes misleading customer guidance and failure to provide proper service.
I request:
- A re-evaluation of this case
- A reasonable alternative flight or full compensation
- Clarification regarding the incomplete refund
Otherwise:
- I will initiate a chargeback process through my bank
- I will file formal complaints with consumer protection and aviation authorities
All communication records and evidence are attached.
21 March 2026
Unprompted review
Reply from Enuygun
Hello Togrul Tahirli,
We are sorry for the experience you have had. We value your feedback and would like to review your case in detail to assist you. We also find it important to contact you directly so that we can better understand the situation and provide the support available.
We tried to reach you on your registered phone number regarding your request, but unfortunately we were unable to contact you. If you have an alternative phone number you can share with us, we would be pleased to provide information about your ticket and assist you in line with the airline’s rules.
If you send your contact details together with the details of your Trustpilot feedback to feedback@wingie.com
, our team will review your case and get back to you.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Very disappointing and irresponsible…
Very disappointing and irresponsible service from Enuygun.
We purchased 3 flight tickets through their platform and informed them that we would be traveling with our cat. Despite this important detail, Enuygun provided absolutely no support or guidance.
Every time we contacted them, they simply redirected us somewhere else instead of taking responsibility. It felt like nobody knew anything or cared to help. For a company that sells airline tickets, this level of incompetence and lack of responsibility is unacceptable.
Traveling with a pet requires coordination and clear information. Instead, we were left completely on our own, dealing with the airlines and procedures without any meaningful assistance from Enuygun.
If something goes wrong or if your travel involves anything beyond a basic ticket, do not expect help from Enuygun. Based on our experience, their customer service is useless and completely unreliable.
9 March 2026
Unprompted review
Reply from Enuygun
Hello Tolga A,
We’re truly sorry to hear about your experience and we understand how stressful it can be to travel with a pet.
During our conversations, we shared the same key information with you multiple times: pet travel rules vary by airline, and adding a pet to a booking (approval, quota, fees, and confirmation) is usually handled only by the airline through their own system. That’s why we directed you to the airline for the actual pet-add process, to make sure you receive accurate information and the correct approval.
Still, we understand that the overall support experience did not meet your expectations, and we’re sorry that you felt left on your own in such an important part of your trip. Your feedback is valuable, and we’re taking it into account to improve how clearly we guide travelers in similar situations.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Very wonderful app
18 February 2026
Unprompted review
Reply from Enuygun
Hello,
Your satisfaction is very important to us. We will continue to work to provide you with better service. Please feel free to contact us if you have any suggestions or needs. 💚
Nisa
Customer Complaints Assistant Supervisor
Great support
18 February 2026
Unprompted review
Reply from Enuygun
Hello,
Your satisfaction is very important to us. We will continue to work to provide you with better service. Please feel free to contact us if you have any suggestions or needs. 💚
Nisa
Customer Complaints Assistant Supervisor
Wonderful experience
7 November 2025
Unprompted review
Reply from Enuygun
Hello,
Your satisfaction is very important to us. We will continue to work to provide you with better service. Please feel free to contact us if you have any suggestions or needs. 💚
Nisa
Customer Complaints Assistant Supervisor
Nisa is the best!!!
2 January 2026
Unprompted review
Reply from Enuygun
Hello,
Your satisfaction is very important to us. We will continue to work to provide you with better service. Please feel free to contact us if you have any suggestions or needs. 💚
Nisa
Customer Complaints Assistant Supervisor
They are solving problems really fast
They are solving problems really fast and very good at communication
25 December 2025
Unprompted review
Reply from Enuygun
Hello,
Your satisfaction is very important to us. We will continue to work to provide you with better service. Please feel free to contact us if you have any suggestions or needs. 💚
Nisa
Customer Complaints Assistant Supervisor
ENUYGUN are scammers
If I could I would give this firm 0 . Steer clear from this firm they are SCAMMERS. My daughter saw a site squar tours and tried to book a flight home for her husband on 10th October for Christmas for £1350 they took £1640 and said no worries we will refund the difference they then went on to take another £804 from my account , the transaction was in Turkish lei re , when I saw that they had taken another £804 I knew then they were scammers . The money went into Enuygun account . We tried to stop the transaction but couldn’t , squar tours said don’t worry we will refund the difference now and tried to take another £1640 . When I didn’t approve this transaction they put the phone down on me . I haven’t been able to recover any money from my wise account and Enuygun won’t refund me either . please do not do any business with Enuygun or square tours .BE WARNED they will steal your money .
10 October 2025
Unprompted review
Reply from Enuygun
Dear C Probert,
We are very sorry to hear about the situation you described and understand how upsetting it must feel. After carefully reviewing the details, we would like to provide clarification to ensure full transparency:
All payments made through Wingie/Enuygun can only be completed via 3D Secure, which requires the cardholder’s direct approval on their own device. A transaction cannot be processed in our system unless the cardholder enters the 3D Secure code themselves.
For this reason, if your mother’s card information was accessed or shared with third parties, the payment unfortunately does not originate from any technical error or action on the part of Wingie/Enuygun.
Additionally, we have checked our system using your mother’s name, email address, and phone number, and we did not find any booking, attempted booking, or ticket record. This means no reservation was ever created on our platform, and therefore there is no reference number associated with Wingie/Enuygun.
In cases where unauthorized payments occur due to compromised card details, the only authority who can take action is the bank or Wise. We strongly recommend submitting a chargeback/dispute request with them again, as merchants cannot issue refunds for transactions that were fully approved via 3D Secure by the cardholder.
We understand your frustration and truly wish we could assist directly; however, this situation is not caused by Wingie/Enuygun, and refunds for payments made to third parties can only be processed by the issuing bank or payment provider.
Thank you for your understanding.
Elvan
Experienced Customer Complaints Specialist
Terrible service
Terrible service! Never rent again!!! I rented at the airport. The rental company didn't give a car and I couldn't get my fee back. I want my money back and an apologize as soon as possible!
4 December 2025
Unprompted review
Reply from Enuygun
Dear Mr. Melih,
Further to our review, it has been identified that the rental conditions were not met and, for this reason, the rental service could not be used. We have therefore initiated your refund process.
Reservation rules and refund conditions are determined by the car rental companies. As an intermediary, we are not in a position to take initiative or make exceptions regarding the rental rules set by these companies.
As stated in our Rental Conditions:
The car rental company reserves the right to refuse to provide a vehicle to any customer who does not meet the required rental conditions.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
DO NOT USE this company
DO NOT USE this company, my mum was scammed with this company, they took our money for flights and we never received the flights or our money back, would hate for others to be scammed too by this company
20 October 2025
Unprompted review
Reply from Enuygun
Dear Jacqueline Probert,
We are very sorry to hear about the situation you described and understand how upsetting it must feel. After carefully reviewing the details, we would like to provide clarification to ensure full transparency:
All payments made through Wingie/Enuygun can only be completed via 3D Secure, which requires the cardholder’s direct approval on their own device. A transaction cannot be processed in our system unless the cardholder enters the 3D Secure code themselves.
For this reason, if your mother’s card information was accessed or shared with third parties, the payment unfortunately does not originate from any technical error or action on the part of Wingie/Enuygun.
Additionally, we have checked our system using your mother’s name, email address, and phone number, and we did not find any booking, attempted booking, or ticket record. This means no reservation was ever created on our platform, and therefore there is no reference number associated with Wingie/Enuygun.
In cases where unauthorized payments occur due to compromised card details, the only authority who can take action is the bank or Wise. We strongly recommend submitting a chargeback/dispute request with them again, as merchants cannot issue refunds for transactions that were fully approved via 3D Secure by the cardholder.
We understand your frustration and truly wish we could assist directly; however, this situation is not caused by Wingie/Enuygun, and refunds for payments made to third parties can only be processed by the issuing bank or payment provider.
Thank you for your understanding.
Elvan
Experienced Customer Complaints Specialist
Fraud
I will give them a zero. Please dont pay them. They are scams. Their agent called Maaz calls you from +44 20 3026 5262 and then takes the money. But that doesn't give you anything. An absolute fake and fraud company.
31 October 2025
Unprompted review
Reply from Enuygun
Dear Khurram Butt,
We are sorry to hear about your experience.
Enuygun operates solely through its official website (www.enuygun.com
) and mobile application. We do not request payments, share links, or make sales calls through any third parties, agents, or external companies.
The phone number you mentioned does not belong to Enuygun. Our only official contact number is +90 850 333 88 88.
We strongly advise you not to share any personal or payment information with unverified sources. If you suspect any fraudulent activity, please contact your bank and report the situation immediately.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Scammed out of £481 by them!
Scammed out of £481 by them!! DO NOT even entertain this company!!!
11 October 2025
Unprompted review
Reply from Enuygun
Dear Leisha Wicks,
We would like to inform you that at Enuygun, the safety and satisfaction of our customers are our top priorities.
Enuygun is an online travel platform, and purchases can only be made using a credit or debit card. You can view the best available prices on our website or mobile application and complete your reservation using a credit or debit card that supports the 3D Secure system.
To ensure a safe service experience, all transactions made on Enuygun are protected by an SSL certificate. The personal and financial information you provide during the purchase process is processed through institutions that comply with PCI DSS standards and is supported by additional security measures such as 3D Security. These standards aim to keep your online transactions at the highest level of security.
In this process, we kindly ask you to contact the bank that issued your card, inform them about the situation, and ensure the security of your card. It is also important to follow your bank’s instructions to obtain more information about any suspicious transactions and to block your card if necessary.
Thank you for your understanding. We continue to take all necessary measures to maintain a secure and reliable shopping environment for our users.
Kind regards,
Nisa
Customer Complaints Assistant Supervisor
I tried to reserve a hotel with this…
I tried to reserve a hotel with this scam website. I tried to change a guest name. Not just they were totally unhelpful they were quite unapologetic and arrogant. While with other websites would be the easiest thing on earth to do. Do not book with this terrible website. Basically you pay more and get less service.
19 September 2025
Unprompted review
Reply from Enuygun
Hello, we're sorry about your experience. After checking, we couldn't find a reservation made in your name. We'd like to hear more about your situation and offer a solution. Could you please send us your contact information to talep@enuygun.com so we can reach you regarding this matter?
Elvan
Experienced Customer Complaints Specialist
Vildledende praksis og ikke klare krav – 20 % frataget uden bil! Pas på Enuygun biludlejning. - Misleading Practices and Unclear Requirements – 20% Deducted Without a Car! Beware of Enuygun.com
Danish/dansk:
Min oplevelse med Enuygun.com har været direkte absurd og uacceptabel!.
Jeg bookede en bil til afhentning i Ankara lufthavn og betalte hele lejeprisen online med mit danske debitkort (Nordea). Betalingen gik problemfrit igennem. Alt så ud til at være i orden – lige indtil jeg mødte op på udlejningsstedet (QCAR Mobilite), hvor de nægter at udlevere bilen, fordi jeg ikke har kreditkort til depositum. Mit debitkort – som blev accepteret ved betalingen – kunne pludselig ikke bruges længere.
På Enuyguns egen hjemmeside står der følgende:
“ENUYGUN.com’dan banka kartı ile araç kiralama yapılmadığını da hatırlatalım.”
Denne sætning betyder direkte oversat, at man punkteligt ikke kan leje bil via. bankkort. Dette er direkte selvmodsigende, fordi jeg netop har gennemført en reservation og betaling med et debitkort og ikke et kreditkort!
Hvis debitkort ikke er gyldigt til at gennemføre en reservation, så burde det være afvist i selve betalingsflowet. I stedet bliver man ladt i stikken, når man møder op i lufthavnen uden mulighed for at få den bil, man har betalt for.
Det er et klart eksempel på uoverensstemmelse og dårlig design/kommunikation, og det pålægger kunden en risiko, der ikke er fair. Det kan i værste fald føre til aflyste rejser eller ekstra udgifter – som man selv hænger på.
Og som om det ikke var slemt nok, så beholder Enuygun 20 % af beløbet ift. refunderingen og annulleringen af reservationen, selvom de selv nægter at levere den ydelse, der er betalt for.
Dette er en urimelig og ensidig praksis, der burde anmeldes bredt. Der er ingen ansvarsfølelse, ingen tydelighed, og ingen respekt for kundens penge og tid.
English/engelsk:
My experience with Enuygun.com has been downright absurd and unacceptable!
I booked a rental car for pick-up at Ankara Airport and paid the full rental amount online using my Danish debit card (Nordea). The payment went through without any issues. Everything seemed to be in order – until I arrived at the rental location (QCAR Mobilite), where they refused to hand over the car because I didn’t have a credit card for the deposit. My debit card – which had been accepted for payment – was suddenly no longer usable.
On Enuygun’s own website, it says:
“ENUYGUN.com’dan banka kartı ile araç kiralama yapılmadığını da hatırlatalım.”
This sentence translates directly to: “Let us remind you that car rental cannot be made with a bank card via ENUYGUN.com.”
This is directly self-contradictory, because I had just completed a reservation and payment using a bank/debit card, not a credit card!
If debit cards are not valid for making a reservation, then they should be rejected during the actual payment process. Instead, you are left stranded when you arrive at the airport with no possibility of getting the car you already paid for.
This is a clear example of inconsistency and poor design/communication, and it places an unfair risk on the customer. At worst, it can result in canceled travel plans or additional expenses – which the customer is left to bear alone.
And as if that weren’t bad enough, Enuygun keeps 20% of the amount when refunding and canceling the reservation, even though they themselves refuse to deliver the service that has been paid for.
This is an unreasonable and one-sided practice that deserves to be widely reported. There is no sense of responsibility, no clarity, and no respect for the customer’s money or time.
Endelig opdatering/ finally update 5. aug 2025:
Jeg har talt med en hjælpsom kundeservicemedarbejder, Dilan, som håndterede situationen langt mere professionelt. Jeg har fået lovning på, at det fulde beløb vil blive refunderet. Jeg takker Dilan oprigtigt for at respektere min skuffelse og for at hjælpe mig. Oplevelsen havde normalt udløst en 1-stjernet anmeldelse, men dette er blevet opvejet til 3 stjerner af den kompetente og respektfulde behandling fra Dilan.
I spoke with a helpful customer support representative, Dilan, who handled the situation in a much more professional manner. I was promised a full refund. I sincerely thank Dilan for respecting my disappointment and for assisting me. This experience would normally have resulted in a 1-star review, but Dilan’s competent and respectful service has made the experience up for 3 stars.
4 August 2025
Unprompted review
Reply from Enuygun
Merhaba Furkan Bey,
Yaşadığınız deneyimle ilgili sizinle iletişime geçerek bilgilendirdik.
Enuygun olarak her zaman siz değerli kullanıcılarımıza daha iyi hizmet sunmak üzere çalıştığımızı ve bu doğrultuda ekibimizi devamlı olarak genişletip geliştirdiğimizi belirtmek ister, iyi günler dileriz.
Dilan
Customer Complaints Assistant
This company maximum bad for vip…
This company maximum bad for vip transfer
25 July 2025
Unprompted review
Reply from Enuygun
Merhaba Bilal Bey,
Yaşamış olduğunuz durum ile ilgili sizinle iletişime geçmeye çalıştık, ancak daha sonrasında aranma talebinizi aldık. Tekrar iletişime geçtiğimizde ise ne yazık ki size ulaşamadık.
Enuygun olarak her zaman siz değerli kullanıcılarımıza daha iyi hizmet sunmak üzere çalıştığımızı ve bu doğrultuda ekibimizi devamlı olarak genişletip geliştirdiğimizi belirtmek isteriz. İlgili rezervasyonunuza ait ücret iadesi ödeme yaptığınız kartınıza başlatılmıştır. Bankanızın belirlemiş olduğu iade işlem süreci içerisinde kartınıza yansıtılacaktır.
Tüm soru ve sorularınız için bize, haftanın 7 günü 24 saat boyunca 0850 333 88 88 numaralı telefondan ulaşabilirsiniz.
Saygılarımızla,
Dilan
Customer Complaints Assistant
I reserved a car for a rent but l…
I reserved a car for a rent but l couldn’t find my driving license and wanted to cancel and they said they will cut 20% and rest will be refunded but it’s been almost 2.5 weeks and l called 5-6 times and first 2 call they told me that they didn’t even started the process yet and rest they still waiting car rental company’s paperwork.They don’t started anything yet slow service
30 May 2025
Unprompted review
Reply from Enuygun
Hello,
We are sorry to hear about your experience.
Yesterday, we tried to contact you several times but unfortunalety we couldn't. Our investigation is completed and decided to give you a full refund without any deductions.
Thank you for your understanding and patience.
Kind regards,
Dilan
Customer Complaints Assistant
Unfair treatment and partial refund after vehicle issue
On June 14, 2025, I booked a car rental through enuygun.com for a Jeep Renegade. When I went to the airport to pick up the car today, I was told that the vehicle I selected was out of service and they offered me a much worse alternative. I declined the offer, and they told me I would receive a full refund. I left the airport without a car. Later, when I called to ask about the refund, they told me they deducted 20% because I "didn’t like the alternative vehicle." This is completely unacceptable.
14 June 2025
Unprompted review
Reply from Enuygun
Hello Cem Özer,
We are sorry to hear about your experience. Your information has been forwarded to the relevant department. They will contact you as soon as possible.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
Elvan
Experienced Customer Complaints Specialist
email confirmation
I just bought a ticket,made the payment,bank confirmed money taken by SMS&Balance yet I can't get a confirmation email,it is a stressful situation for first time user of your service.please assist
19 May 2025
Unprompted review
Reply from Enuygun
Hello,
First of all, we are sorry to hear about the situation you experienced.
Airfare prices are automatically and instantly retrieved from the airline's system, and the airline reserves the right to make changes at any time. If the airline changes the ticket price during the purchase, you may encounter an error.
Upon our review, we have determined that your transaction could not be completed, and we have initiated the authorization cancellation process. Your refund will be completed within 1 to 10 business days, depending on your bank's process.
Thank you for your understanding, and we wish you a pleasant day
Dilan
Customer Complaints Assistant
I am sorry Enuygun
Hello Enuygun
I am sorry, I am sorry Enuygun
I have received my money from
Enuygun after I have checked my bank account.
I am happy for yours services,
Really I have been very happy all my trip with Enuygun only the last trip, but now I understood, I haven't read the cancellation email.
I will buy again for my new trip in May and June.
Don't be angry, I have been very happy to buy tickets because your online website is easy to use.
Thanks to understand me.
Therefore I will give you five stars
PNR:YUE8057
DATE:26.2.2005
TIME:21:30
ANTALYA TO ERDEMLI
26 February 2025
Unprompted review
Reply from Enuygun
Dear Mohammad Ahmad Ibrahim,
Thank you for contacting us and sharing your experience.
We sincerely apologize for the inconvenience you faced regarding your bus trip from Antalya to Erdemli.
Upon checking your booking (PNR: YUE8057), we would like to inform you that the trip was cancelled by the bus company, and the refund process was initiated on 18/03/2025.
Additionally, a confirmation email regarding the cancellation and refund was sent to you on the same date. Please kindly check your inbox, spam, or junk folder in case the email did not appear in your main inbox.
We would like to remind you that Enuygun.com is an intermediary platform, and all trip and availability details are automatically retrieved from the bus companies. In case of cancellations or schedule changes, these are handled directly by the bus operators.
While this issue was not caused by Enuygun, we acted promptly to ensure your refund was processed. Depending on your bank or payment method, it may take a few business days for the amount to reflect in your account.
If you still haven’t received the refund or need assistance locating the confirmation email, feel free to contact us—we’re happy to help.
Thank you for your understanding and patience.
Tugce
Jr. Customer Complaints Specialist
They are SCAMMERS.
Stay away! They scammed me out of an expensive ticket. Do not trust them! You’re better off booking from someone genuine and trusted. Do not trust their fake reviews.
Despite their response, they have refused to answer my calls and continued to scam. If they were genuine, they would intiate calls and answer.
Edit: Hi there,
I’m confused how you got my details because you are based in Germany and the people I’m contacting are in the UK. I don’t understand why I’d need to contact you since you clearly aren’t the same people. This is the number I contacted and sold me the false tickets and scammed me +44 20 3038 6395 and 020 3820 2267 I haven’t gotten the ticket or the my money back at all and I’m fuming.
31 December 2024
Unprompted review
Reply from Enuygun
Hello,
First of all, we are sorry to hear about the unpleasant experience you have encountered. We are pleased to see that you have recognized this situation is not related to our company.
When you contacted us through Trustpilot, we did not have sufficient information about the situation you experienced, and we only tried to reach you based on the contact details you provided. As a Germany-based company, we have no connection with the individuals or entities operating in the UK who may have caused this issue.
In cases like this, if the transaction was made using a credit or debit card, we recommend contacting your bank to file a chargeback request. Your bank will assist you in reviewing the transaction and initiating the refund process if necessary.
If there is anything else we can assist you with, please do not hesitate to reach out. We are here to support you.
Tugce
Jr. Customer Complaints Specialist
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