Entry Reviews 

12,516
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 3,227 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated team for being genuinely helpful, polite, and wonderfully supportive, ensuring that everyone feels guided during their application journey. People consistently describe the entire procedure as remarkably smooth and efficient, noting that daily communication is exceptionally clear and timelines are well managed. However, some people mentioned that email replies could occasionally feel repetitive or automated, leaving a few customers disappointed with the provided assistance. A few reviewers also noted that the overall journey took longer than initially expected, encountering frustrating communication delays along the way.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as timely, thorough, and... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses, helpful follow-ups,... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and very easy application... See more

Staff

People report positive experiences with staff, frequently highlighting the exceptional assistance,... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising the team for being very quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My passport experience started off badly. I used the online renewal system, which got stuck in a submit / reject / resubmit / re-reject loop. To my amazement, when I submitted an online complaint i... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Entry during my US visa application process. They provided strong support and guidance every step of the way, from filling out the DS form all the way to the final... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with the incredible customer service I received! As a former Nordstrom manager, I know good customer service when I see it, and this was stellar. Danna did a great job keeping me up... See more

Rated 5 out of 5 stars

The individual who assisted me through the process is Emma. At every step of the way she was truly helpful, polite and encouraging. She was also always prompt in responding to me.

Company replied


Company details

  1. Software Company

Written by the company

Entry LLC is a private company providing fast, secure visa, passport, and e-Visa services. We’ve helped over 2 million clients worldwide complete applications for countries including the U.S., Canada, Australia, New Zealand, and the Schengen zone. With a dedicated agent by your side, real-time tracking, and AI-assisted tools, we make the travel application journey simple and stress-free. Planning a trip? Think Entry, just tell us which country you’re planning to enter next.


Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(12,516)

3,031 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support

Great support in going through the full ESTA process. Aziz Hamdi was very polite and helpfull.

30 July 2026
Unprompted review
Rated 4 out of 5 stars

Service is good and very responsive

Service is good and very responsive. Although there is some little problem on the interview booking, the staff react quickly and solve the problem. Overall, the whole application process is full of supporting.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

It was a surprisingly easy and smooth…

It was a surprisingly easy and smooth process, even though at the beginning I wasn’t even sure it would work out! But with the help and assistance I got, I managed to get my visa in a few months without any stress and problem. I am infinitely grateful for every advice provided during every step of the way. Major thank you! Would definitely recommend to anyone who’s planning on applying for an American visa.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

While the people are incredibly…

While the people are incredibly responsive, my passport has been lost in the process. They keep telling me that is is resolved but it's been 8 weeks and we just keep going in circles. I'm filing a dispute with my credit card company after giving them many changes to find my passport.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

I submitted the application over 2…

I submitted the application over 2 months ago and all that has happened is that I get emails saying that I am in the “submission queue.” My application hasn’t even been submitted yet! They are not saying that I am missing anything and of course they got their money but would have been better just going directly to the government. This hasn’t been helpful at all. DON’T WASTE YOUR MONEY ON THIS1

30 July 2026
Unprompted review
Rated 1 out of 5 stars

PURE DECEPTION! They hold your data hostage and make dynamic fake math!

DO NOT USE THIS COMPANY! Entry LLC (formerly GovAssist) is a complete scam disguised as an official service. I paid them for visa support, including what was supposed to be the U.S. government fee. For over 20 days, they went completely silent, ignoring multiple emails and WhatsApp messages, while their useless AI bot kept lying about a "2-3 day response window."Because of their internal "backlogs" and extreme delays, I completely missed my travel window for September

To make matters worse, they created an official government profile using my personal passport details but locked me out by setting a fake security question that is not mine, effectively holding my government identity hostage!

When I caught them and demanded a full refund, their Resolution Management Team sent me a fabricated fee breakdown with completely fraudulent accounting. They claimed a 40% refund of a $348 fee equals $51.60. They use automated, deceptive math tricks hoping desperate applicants won't notice.

They only issued my 100% full refund after I explicitly caught them in their math fraud and threatened an immediate bank chargeback. Avoid them at all costs—they will steal your money, delay your life, and lock you out of your own official government accounts. Go directly through the official government portal for free!

29 July 2026
Unprompted review
Rated 1 out of 5 stars

IIt's a total scam

IIt's a total scam. You pay extra and then have to go through the whole process and pay the $130 renewal fee. You write to them and they always give the same response. It's definitely IA; the service is terrible.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

It is a scam

It is a scam. 100% Scam. They charge to get visa appointments and its not true.

They target people with low digital skills, ending in their website and they pose as a legitimate VISA application website, promise fast appointments. Of course this after you pay them 95 USD. After that radio silence.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

If there was a minus star that is what…

If there was a minus star that is what o would give them. They do nothing for the money, they make you believe you are processing an application for a passport then you receive an email telling you, you need to send everything you already did to the state department, misleading possible sca!

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly attitude

6 July 2026
Unprompted review
Entry logo

Reply from Entry

Hello Veselin,

Thank you for taking the time to leave a review.

It’s great to know that the welcoming and friendly service made a good impression.

We truly appreciate your support.

Rated 5 out of 5 stars

Polite and efficient

The staff,Regina Takeda who were very Polite and efficient.

18 July 2026
Unprompted review
Entry logo

Reply from Entry

Hey Vivian,

We appreciate your kind words.

We’re pleased that the support provided by Regina left such a positive impression through both professionalism and efficiency.

Thank you for choosing our service.

Rated 1 out of 5 stars

BEWARE!!! I paid $328 for an expedited renewal of…

I paid $328 for an expedited renewal of my passport on april 28. As of July 22, I have not received my new passport, and when I checked with US Government Passport office, they had no record of an application for renewal of my passport. This company may be legit, but I would not recommend them. I filed a dispute with my credit card company for not freceiving services paid for and was given my money back. BEWARE!! I would definitely not recommend.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Unexpected customer service I give them a “10”

This company reached out to me regarding a review that I gave them.. the customer service was unexpected and positive. They didn’t hesitate to satisfy my concerns and handle my situation well above my expectations… good job and I stand corrected in respect to your company!!! This company took care of BUSINESS!

16 July 2026
Unprompted review
Entry logo

Reply from Entry

Hello Dave,

Thank you for sharing this follow-up review.

It’s great to know that our customer service team responded quickly, listened to your concerns, and handled the situation in a way that changed your overall impression.

We truly appreciate your honesty and your recognition of how the matter was resolved.

Rated 5 out of 5 stars

Very helpful and professional staff

Very helpful and professional staff, they were very responsive and their guidance made my application process so smooth.

26 July 2026
Unprompted review
Entry logo

Reply from Entry

Hello Shereen,

Thank you for taking the time to leave this review.

We’re pleased that the prompt communication and professional support helped you navigate your application with confidence and ease.

Rated 5 out of 5 stars

Entry LLC Zendesk Support

Entry LLC Zendesk Support - Emma Brooks is so efficient in her coordination with clients. She was so patient in giving me information for all my queries because I was warned about scammers. She convinced me and I trust her.

13 July 2026
Unprompted review
Entry logo

Reply from Entry

Hello Victoria,

We sincerely appreciate your kind words.

We’re pleased that the communication provided through Emma was efficient, patient, and reassuring when you needed clarity about the service.

Thank you for placing your trust in Entry and for recognizing the quality of support you received.

Rated 1 out of 5 stars

If i could rate with 0 stars I would

If i could rate with 0 stars I would. I have reported them also to the BBB. II paid for expedited which said 7-10 days to get the forms and it has been over a month. I asked for a refund as I have still not received and they said they can give refund because process has "started". I reach out to their email and keep getting the same response back apologizing and saying everything is verified just working with their team to mail out. It has been over 2 weeks and still they responded with the exact same thing. Total scam

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting on my information to submitted...

It has been over 2 months since I submitted by information. I have continued to email back and forth with them about why my information has not been submitted to passport people. I keep getting that my information is still being "reviewed" and once they are done they will submit. Further they have tried to sale me something to "protect" my information during this process so I am concerned why they think this is important and my documents are not secure with their company. Everything I have done for them I could have just submitted myself and already gotten my passport renewed.

24 July 2026
Unprompted review

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